Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about unethical/deceiving business practices. My father purchased 4 tickets to the **** Tournament session 1 which took place on 03/20/2025 in **********. The tickets were purchased in January as an advertised "VIP" package for almost $3,000 before taxes and fees. Each ticket did come with $75 Merchandise/Food/Beverage credit which we did receive putting the cost of each ticket at $659. These were the highest priced tickets on their website compared to any of their other listed tickets. One would assume that a high priced "VIP" package would yield better seats than other tickets in those sections selling for hundreds of dollars less. The package was listed as zone seating which technically allowed them to seat us wherever they felt within the sections listed at time of sale. After several emails we were given tickets in almost the last row of one of the sections promised a little over 24 hours from the event. We could have purchased seats in that row from them back in January for at least $400 less per ticket, meaning they made an almost $2,000 profit. I just want to make sure this doesn't happen to anyone else but it seems like they have been scamming people for years and will get away with scamming people for years to come.

  Business Response

  Date: 03/26/2025

  To clarify, our platform operates as a marketplace that connects buyers with sellers on the secondary ticket market. Ticket and package prices are set based on market demand rather than face value, meaning they may be listed above or below face value. Each listing is also independently priced by the seller of that specific ticket or package listing. This information is outlined in the terms and conditions of all sales on our website.

  We do understand that zone-based seating may not always meet individual expectations. The package purchased was advertised as including a Lower Level game ticket in sections ******* or *******, with a note that orders of three or more may be split. However, the specific row placement within the designated zone is not confirmed until closer to the event, which is why packages do not guarantee exact rows unless otherwise stated in the package description provided prior to purchase.

  Our goal is always to provide the best possible seating, and in this case, that included also ensuring the party of 4 remained together and was not split.

  If there are ever any questions about ticket packages, we encourage reaching out before purchasing so we can provide clarity and assist in setting accurate expectations.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23104928
  
  I am rejecting this response because:

    The company should not advertise a "VIP" package that is of lesser value than current ticket prices.  Attached are the "VIP"priced tickets for an upcoming game compared to both 6 and 10 row tickets respectively.  They are fooling people into thinking "VIP" means better.  
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 03/27/2025

  Premium Seats USA operates as a marketplace connecting buyers with sellers on the secondary ticket market. Individual sellers set their own prices, so tickets and packages may be listed above or below face value, and pricing can vary even within the same section. Transparency is something we take very seriously, and we strive to provide clear information about ticket availability and pricing. We also encourage reaching out if there are ever any questions before purchasing so we can offer clarity and help set accurate expectations.
  
  Additionally, package seating may sometimes provide better seat locations than individual ticket listings from other sellers, while in other instances, it may not. This varies by event; however, tickets within packages are always guaranteed to be within the specified zone. If a particular row or range of rows is guaranteed within a package, it will always be clearly stated in the package description.

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23104928
  
  I am rejecting this response because:

    I have given 2 more examples and have a question.  If you were the ticket buyer and I told you you could buy guaranteed either 6th row or 10th row tickets for $670 or pay the same amount but there's a chance you could be in the last row of that section, which one would you choose?
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased **** ***** tickets on Premium Seats USA. Almost $400 dollars and then insurance to ensure if needed I could cancel. I received tickets to the nutcracker. I called the company immediately and waited on hold for an hour to find out they were closed. I escalated the issue with ****** as well. I called the company today and they were extremely rude and not empathetic to my situation at all. This is my daughter's Christmas present. They said they will not issue a refund even though I provided a screenshot clearly showing the tickets listed for **** ***** are Nutcracker tickets even today on their website. They finally did say they have their IT team looking into this but I am not hopeful at all due to the screenshot alone not being proof. They kept telling me there are no refunds even though this is clearly an issue with their website. I am sick to my stomach and will be sharing with my employer the whole situation as I went through our employee perks discount page. I am really hoping they will make this situation right.

  Business Response

  Date: 12/19/2024

  After investigating the issue, we identified a technical error on our website, which appears to have impacted this order. We deeply regret the inconvenience it has caused.

  We want to make this right and are committed to resolving this as quickly as possible. A full refund has been offered for the purchase. However, since a chargeback was issued on the purchase, we are unable to process the refund directly while the chargeback is still active. Our team is constantly monitoring the status of this chargeback and once the chargeback process has been resolved and the dispute clears on our end, we will ensure the refund is processed promptly. 

  Customer Answer

  Date: 12/31/2024

  Hello, 

  what the business said is true. They did say they would refund me however I have dropped all chargebacks with my my bank and ****** on the tenth of December. I have asked for a resolution time and they are not able to provide it. I have contacted my bank and ****** and both have said there is not an active chargeback on their end and all has been cleared. My concern is that they keep saying there is an active chargeback but all has been dropped since the 10th of December. What I think would be a reasonable request is a date for the resolution time. I have asked and they said they cannot provide it. 

  Business Response

  Date: 01/02/2025

  A full refund has been offered.  Our team is closely monitoring this situation multiple times a day to ensure we can follow up promptly as soon as theres progress.
   
  PayPal is still showing this as an active chargeback which is causing the delay. While this is beyond our direct control, we remain committed to processing the refund as soon as the chargeback shows as dropped by ******* 

  Customer Answer

  Date: 01/02/2025

  Hello,

  Thank you for your response. I have attached screenshots of ****** closing the case with them I opened along with my request to close it on the 18th when I realized it was still open. I understand that is what the company was waiting on. This shows the case being closed. With this new information, and confirmation all chargebacks have been canceled, what is the expected timeline for the refund? 
  

  Thank you! 
  *****

  Business Response

  Date: 01/06/2025

  The chargeback cleared on this payment this morning and the full refund that had been offered is now being processed. 

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On 11/13/24 I completed a purchase of $319.90 on the ticketing platform SeatGeek.The purchase was made under the impression of receiving a VIP ticket given that this purchase was sorted under the VIP filter. I received a notification email confirming my purchase as the following:Price per ticket$220.00 Fees per ticket$85.43 Quantity1 Delivery fee$14.47 Tax$0.00 Total costUS $319.90 To my understanding; that ticket price is reflective of a VIP admission equivalent.The package on the website claims:Diamond Fan Package Includes General Admission Floor ticket | Specially designed tour merchandise | This package includes a general admission ticket, and the merchandise portion will be shipped to you.The package only states General Admission Floor Ticket.There is absolutely no distinction between Standard General Admission Floor Ticket and VIP General Admission Floor Ticket.There are VIP tickets are that are NOT General Admission.The way this package is advertised leads consumers to believe that are purchasing a VIP TICKET; especially since the filter option returns exactly that. Furthermore, the price for the ticket itself is listed as $220.00. standard GA ticket sells for $67.00 in comparison.There is no fixed face market value for the merchandise items - I do not believe they can legally be sold separately from entire VIP experience which includes the pre-show performance and Q+A experience.This website and company is participating in false ************** purchase was made based on the face-value price of a VIP ticket and I received a standard ticket in return.There is no market price to separate individual VIP merchandise items from the full VIP experience which includes additional early entry that is only available via a VIP ticket - which is not specified whatsoever.

  Business Response

  Date: 11/20/2024

  Hello - In response to this claim, please be advised that our company is not the merchant of record, but are the fulfillment team responsible for delivering the components of the order.  All components of this package were delivered in accordance with the specifications noted by the customer in this claim.  All inclusions were specifically detailed in the seller notes of the package.  Please note the Premium Seats USA is a secondary marketing website that resells tickets and packages through multiple marketplaces, and prices reflected may be above or below face value.  This information can be found in the terms and conditions of any sales on our website or SeatGeek.

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a SCAM!!! DO NOT TRUST THEM, DO NOT PURCHASE ANYTHING FROM THEM. THEY WILL SELL YOU A "PACKAGE" DEAL THAT IS SUPPOSED TO COME WITH MERCH AND FOOD/DRINK VOUCHERS AND THEY NEVER DELIVER. From the sound of the rest of the complaints, I am not the only one they have screwed over! I paid 600 for 2 tickets that should have only been 140 because they were basic tickets that didn't come with ANYTHING!! I am so pissed! They only "create" a shipping label to fool you but never send anything.

  Business Response

  Date: 02/05/2024

  The merchandise included with this package will be shipped via ***** and it is normal for these items to arrive after an event. The tracking number is ************. Please note that the arrival time is influenced by when the items are initially shipped to us from the supplier, and our team is working diligently to expedite the process.Nothing included in the merchandise shipment is needed for the event itself and we are committed to sending these promptly through ***** as soon as they are in our possession.

  A link was sent via email on January 24th outlining this information. Within the stated **** days prior to the event. 
   
  Regarding the food and drink voucher. This was sent on January 24th through an email with the subject line Fan Packages sent you a Vanilla Gift Card. Although this was intended for use at Angel ******** concessions, this can be utilized anywhere **** is accepted online or in person. It can also be added to digital wallets such as Apple Wallet for easy redemption. Proof of this being sent is attached. Since this can still be utilized this was also resent on February 5th. 

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/2022 I bought a ticket for an event that stated a price of ***** dollars plus an applied discount of **** dollars. At checkout there was no indication pf 9ther charges. When checkout was completed I was charged ***** dollars. i find the website dishonest and would like a refund

  Business Response

  Date: 11/30/2023

  Hello,

  We are a secondary ticket marketplace that connects buyers and sellers.  The ticket price listed is the price set by our sellers prior to associated fees.  Once a customer enters their email address and selects the delivery method, all associated fees including discounts are listed with the total price.  Also, a customer must agree to the terms of the sale and total amount spent prior to purchase using the checkbox in the terms and conditions.  I have attached a purchase example of what is seen prior to confirming the purchase on our website.  Unfortunately, we are unable to refund any orders after the order has been confirmed in agreement with our terms and conditions.

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 Stars. I bought Diamond package for NF tickets, and bought $20 Next day air shipping on a Tuesday at 12:58 AM. The absolute latest shouldve been that Wednesday after noon, but come Thursday they call and tell me it hasnt shipped because I need to verify address? Why? And why wait till 2 days before the show to tell me? My merch was suppose to be in Wednesday, well now its Saturday and still hasnt even shipped yet. Yes I got the tickets in time for the concert after a lot of hesitation and back and forth, but only go through this place if you absolutely NEED tickets and everywhere else is sold out. Listen to the complaints from others. 50% youll get tickets in time, but its a lot of c*** to go through. Prices are also super jacked but cant complain on that, thats my fault for not looking in other places first. Anyways 2 stars cause yes I did get the tickets but everything else just sucks!

  Business Response

  Date: 07/31/2023

  To whom it may concern,

  We hope this message finds you well. We wanted to clarify some details regarding the purchase of the Diamond Fan Package through SeatGeek. While we are responsible for fulfilling the order and ensuring you receive the specific components listed at the time of purchase, we would like to emphasize that our company is not the merchant of record for this package.

  To provide further clarity, the Diamond Fan Package purchased includes a General Admission Floor ticket and specially designed tour merchandise. However, it's important to note that official merchandise was not referenced in this package, and we want to assure you that we do not have any affiliation with the artist, venue, or primary marketplace, as explicitly stated in both our terms and conditions and SeatGeek's policies.

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20394284
  
  I am rejecting this response because: You say you have no authority over the shipping or handling due to it being a 3rd party seller! Youre just the guy in the background to get me in contact with the person selling! Well why do you offer the shipping methods? I purchased the next day air, and to this day over a week later my package is still not here, wether its you or another person I bought my ticket from, its still YOU I gave the money to for next day delivery so I could take my merch to the concert in which was 3-4 days after the concert I still have not got my package. ( Order placed coming up on 2 weeks now and still notning ). So wether you or the 3 party is responsible for the delivery and handling and shipping, its still you I gave my money to
  ***************************

  Business Response

  Date: 08/03/2023

  Hello,

  The package purchased has multiple components including tickets and tour merchandise.  The tour merchandise is currently on back order from the supplier, and will ship via Next Day Air as soon as it is ready to ship.  The tickets which were order on 7/25/2023 for an event on 7/29/2023 were previously delivered and utilized for the the event.  We do apologize for the delay and are working with the supplier to get the last remaining items to ship to you ASAP.

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 05/25/23 Amount: $1063.44 usd Business guaranteed premium seating tickets to the ******* vs ****** for 5/26. Business sent a link to my email with two digital wallet tickets that did not transfer over into myballpark app or ticketmaster. Only option I was given was to add the tickets to my apple wallet.Upon arrival the tickets did not scanned at the stadium and showed invalid in red. I was asked to go to the box office and was told that the tickets were used and they were not under my name.

  Business Response

  Date: 06/06/2023

  Hello,

  We have issued a refund in full for $1,063.44 for this order due to an error by our seller.  We have also issued them in store credit in the amount of $800 for additional compensation based on our terms and conditions of our ticket guarantee.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to take my daughter to Broadway for the first time and bought tickets through Premium Seats USA for Thursday, December 29th at 7:00 pm. The receipt that I received from them stated that information, see below:ORDER ID Check Order Status #******** Some Like it Hot **********************-** | Thu. Dec 29, 2022 7:00 PM SECTION ************************* Row: A DELIVERY Electronic - Instant Download QUANTITY 2 NOTES N/A However, when I arrived with my daughter and clicked on the link they provided for the e-tickets I was informed that I can not go in. The e-ticket was for ********************* the night before 12/28 at 7:00pm. The venue did not let me in even when I showed them the receipt, they said it was an error on Premium Seats USA's part. I paid $522.00 and was not able to see the show. I tried calling and e-mailing Premium Seats USA to no avail. My daughter was beyond upset and I am extremely frustrated at the lack of responsiveness from this shady company.

  Business Response

  Date: 01/11/2023

  Hello,

  This customer has been initiated a refund in full due to the incorrect tickets being provided to them.  They should see the full refund credited on the payment method they used within 10 business days.

  Thanks!

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company should not be allowed to present themselves as a legitimate VIP experience supplier. I purchased the Diamond *************** Deluxe Package Includes Premium reserved floor ticket located in first fifteen rows of stage (orders of three or more may be split) Private pre-show hospitality featuring food and drinks Specially designed tour merchandise Detailed Itinerary I purchased 3, what I thought legitimate VIP tickets for a total of Diamond Deluxe Tickets $2088.00 Fees $670.77 Delivery $13.87 Tax $0.00 Total $2772.64 I was unable to pick our seats and was informed that we would be in the first 15 rows and although we would be sitting in the same row our 3 seats may not even be together. Finally after 2 emails, 1 on 12/10 the other 12/15 I finally received a response. There is a VIP Hospitality included. Which is basically they made dinner reservations at a place I wouldn't take my kids to and out of my way and they prepaid $300. No mingling with other VIPs, ********, it's just an expensive dinner. That was the itinerary, they gave me an address. It's a place completely out of our way since we are coming from North East Indiana. And as for the merchandise we received 2 small posters, 3 cups and 3 bags. Pure junk. I wonder if ********* even gave permission for his name to be used. For half this cost my kids and I could have seats together 3 rows from the stage. I thought I was paying for VIP. There is no VIP here. I will be also reaching out to SeatGeak, the 3rd party the package was purchased through, for allowing this type of scam to be on their website. I am so disgusted with myself for overpaying by $1500 for dinner and pure junk. I normally research a company before I make this type of purchase, from the complaints I've read I really should have. The only resolution I would be happy with is a full refund and I'll mail them back their garbage. But since I'm not dealing with a legitimate business I doubt there will be any satisfactory response.

  Business Response

  Date: 12/20/2022

  Hello,

  The package that the client purchased was the Diamond Deluxe Package for *************************** on 12/31/22, and was described at the time of purchase as seen below.  We also have an All Sales Final terms and conditions that must be checked prior to checkout.

  Diamond Deluxe Package Includes Premium reserved floor ticket located in first fifteen rows of stage (orders of three or more may be split) | Private pre-show hospitality featuring food and drinks | Specially designed tour merchandise | Detailed Itinerary

  This includes the tickets to the show located on the floor within the first 15 rows from the stage, merchandise items as well as the pre-show hospitality. Private pre-show hospitality will normally include food and beverage at an upscale location near the event venue.

  This customer was upset after not fully understanding what they purchased post-purchase.  However, in good faith we offered the following to the customer which they have not responded to: 

  "If you would prefer not to attend The Woodbury prior to the show, what I can do is offer to send you a **** eCard for $300. This **** eCard will be able to be utilized anywhere **** is accepted online or in person. If you would like to use it at ****************, it can be added to a digital wallet such as Apple Wallet for easy redemption at their contactless payment terminals. 
   
  In addition to this for the disappointment in the merchandise that you received, I will also send you a **** eCard for $75 ($25 per person) to use towards additional merchandise at the show itself. 
   
  Please let me know if you would prefer the **** card instead of the pre-show hospitality at The Woodbury by 12/29 so we can get that processed for you in time for the show."

  As you can see from our response to the customer above, we are attempting to come to a reasonable solution for all parties.

  Please let me know if you need any other information from us.

  Thanks,

  ****

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18609579
  
  I am rejecting this response because: Currently in contact with Seat Geek and with my ******************* due to this companies fraud and misrepresentation. Will make a final determination upon their response.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/30/2022

  Hello,

  We are not the merchant of record for this customer.  They purchased a package of ours listed on the SeatGeek marketplace, which has since been mutually cancelled with SeatGeek.  However, since we are not the merchant of record all inquiries should be directed to SeatGeek moving forward.

  Thank you.

  Customer Answer

  Date: 01/03/2023

  I myself involved Seat Geek after Premium Seats USA asked me more than once for my credit card information, including the *** code and my mailing address. I explained to them that attempting to gather my credit card information boarding illegal and I escalated this with Seat Geek accordingly. The fact that this company took tickets that were $250 each and charged me $900  each for fees on top of fees is horrible. They first offered me a $300 and a $75 **** Gift card when I pointed out that all they did was make a dinner reservation and send me cheap merchandise. Then they offered me a refund of a little over $1500 but I they wanted my credit card info. I'm no fool. If this charge had not been reversed in full my next steps were to file a complaint with the ************************** in ******** against Seat Geek and the ************************** in the state of ******* against Premium Seats USA. I would have also seen both in small claims court if necessary. Seat Geek needs to do better in vetting their sellers. Although Seat Geek is a 3rd party marketplace they do hold some responsibility in who they allow to sell on there. I have been refunded in full by Seat Geek and I appreciate Seat Geek taking charge and getting this taken care of for me. Premium Seats USA would have never refunded me had I not escalated this. I have been refunded in full by Seat Geek. Thank you Seat Geek!

• Initial Complaint

  Date:10/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some tickets form this Ticket location from our corporate website. I did this intentionally to gain the additional 10% off. I spent just shy of 2k (exactly $1909.95). I did not see anywhere to put in the display code that was given to me from our website. There is nobody to call because the number says they will not attend to you unless your tickets are within 24 hours of the event. I purchased the tickets so i wouldn't lose them, or prices go up. Since i could get hold of nobody, i emailed them of my situation, only to be aggressively denied. I am extremely disappointed in their csr service. I emailed them within minutes of my purchase. this is a simple fix to address the 10% owed to me. I am looking for the restitution of the 10% which is roughly $191 dollars.

  Business Response

  Date: 10/27/2022

  Hello,

  As a matter of context, we do strive for excellent customer service.  The terms of the sale are that all sales are final.  Unfortunately, we are not able to process refunds for credits not used at the time of purchase as we do not store credit card information.  The promo code is highly visible at checkout.  That said, we do want to remedy this matter swiftly.  The customer is welcome to reach back out to our office with the credit card used for purchase so we can process a credit for the missed coupon code or offer a new coupon code in the amount of the missed promo code use for a future ticket purchase.

  Thank you.

  Customer Answer

  Date: 10/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  whom may i reach out to directly?
  
  Sincerely,
  
  *************************