Business ProfileforNational Moving and Storage LLC

I use this company to move from *************** ******* to ******* ********. What made me decide to use them was the phone conversation I had with someone from their team, who assured me that my belongings would arrive at my household in a timely manner. That was completely false as they picked up my belongings August 2 and I have yet to receive my belongings on August 28th. They told me to give them a first available delivery date which I made for August 13 as that was the day I plan to fly down to ******* but if I were to have been informed that my belongings wouldnt be received until two weeks or more after the date I gave them then I wouldve provided an earlier delivery date. I have been in an empty apartment for over two weeks, leading me to sleep on the floor, I also had a no cookware or even simple bathroom curtains to function properly within my apartment. Not only are they extremely late on delivery they also found a way to rack on charges for things that they found were some thing that needed to be charged for. I went down the list of items I had when I was first making my appointment for pick up and she quoted me a price of **** but once they came for pick up, they stated that I had more stuff than I was quoted for which, I couldnt dispute because it was a day of pick up and I didnt have any other options so I was charged an additional $1000 plus other fees to bring my total up to $2538. This was way out of my budget and put me into a bit of debt , once I made it to ******* and had to get settled. I do not necessarily want a full refund but I do feel I am owed for these access charges as I am even being charged an extra $300 upon their arrival because they stated their truck cannot fit in an area that my landlord specified an 18 ******* will be able to fit, but they havent even attempted and are charging me anyway.