Complaints

This profile includes complaints for High Performance Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  High Performance Motors

  2801 Greene St Hollywood, FL 33020-1128

• 

  High Performance Motors

  5899 Funston St Hollywood, FL 33023-1931

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************* glk 350 2015 with ******* miles on it from high performance motors back in august 2024, the process went smooth enough and i thought everything was good until a couple days after having the car I started smelling a really bad gas smell. Turns out the car had a gas leak, that is extremely dangerous and ANYTHING could have happened to me, i told the guy that sold me the car about it and luckily they inspected it and fixed the problem but i was out of a car for like 4 days bc of this issue. Whatever, 6 months later I get rid of the car and trade in for some way better and reliable because the car had a lot of suspension issues and it was costing me so much i just wanted to get out of this bad decision. These people put a warranty on it which I didnt agree to initially but said whatever, because a car this old its worth getting warranty on. Well I no longer have the car and have been contacting these people for the past 2 months. I have called just about 10 times, emailed twice, texted several times and they have YET to cancel the warranty. This warranty is by *********************** and the only ones who can cancel the it is the dealership which sold it. I barley drove the car and given that i paid 2300 for this warranty, for a car i barley used i need my money back. Everytime I call or go, they state the person who cancels it is out of town or the manager isnt there . How Convenient right? I was holding back from writing this review but I thought I would let others know how this dealerships does things.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 8th I went to High Performance Motors in ************, after looking at the Mustang they had in stock, I decided I would buy the car, BUT, the car had minor repairs that they need to fix, they told me they would repair the car and it would take a few days to repair, I had no issues with that, well, two weeks went by and still no information about the car, I called and was told the car was sold to a different person, I was surprised but said ok, I would like my 500 dollar deposit back, WELL, I have been told that the manager will call me, (nothing) then a few days later I call back, Im told only the Owner can give refunds, 3 days later (still nothing) then Im told its thanksgiving holiday and the manger and owner are not around and I have to wait till Monday, On that Monday I was told they will mail me a check, but the owner can only sign the check, 7 days later and to my surprise NO CHECK, now Im told they need a copy of my drivers license (so I send it, Still nothing) I have text them EVERYDAY, somedays I get a response sometimes nothing at all, today 12/11/24 I received a text that the owner was going to call me, its now 6:25pm and no phone call. I dont know if you can help me, or what else I can do.I do have a signed agreement from the manger that I did give High Performance Motors ****** dollars and its fully refundable with his signature on it.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ********** Jetta 2019 in December, 2023 and last month I was aware that the car I bought has a structural damage. I was never informed that the car has structural damage. They did not tell me that

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife financed a used car which she was mislead by the salesman/manager. As before even making a deal, my wife ask more than once if the car was in good condition and if it had any mechanical problems which the salesman replay no and only showed her aesthetical fixes which they were gonna fix. As soon as she drove the car outside the dealer onto I-95 heading home the car started turning on several warning light. Ex: motor oil leak, transmission issues, headlight not turning on, and tire pressure low. We went back the next day (less than 24hrs) to returned the car. Which they state they do not returned the money back, the can take a look to what is wrong with the car and try to fix but will not return the money. They do not have any return policy on the website, or we signed one, or gave use a verbal information regarding returns before closing the deal. As a consumer I feel very cheated as this is our hard working money we have saved to buy a decent car for my wife and daughter to drive on the daily basis for them to mislead and cheated us to buy this mess of a car. We would like our downpayment back plus any other amount paid to the dealer and the bank financing and cancel the financing process.

  Business Response

  Date: 10/15/2024

  Good aftenoon, I believe the matter has been resolved. Please reach out to our office if you require further assistance. 

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from the High Performance Motors dealership on 12/21/2023 by finding a listing on ********* The listing stated that the vehicle price is $10,000, the mileage is around 90 thousand and the vehicle is in a great condition without any major mechanical issues. Which ended up to be completely misleading. However, when we went to the dealership, we found out that the mileage on the odometer was ******* and we had to pay an extra $2000 as an extra deposit that had not been mentioned within the listing.While signing the purchase documents, the dealership representative has never shown me a Carfax report and I have never signed it. Later on, I paid a third party company to run a Carfax report and found out that it has been in two accidents, one of them major (functional), 4 owners including one lease.The very next day after I bought the vehicle, on 12/22/2023, the air conditioner stopped working. It took the dealership more than a month to fix it. As a result they have fixed it and the air conditioner stopped working again in the beginning of February 2024. On April 30th, 2024, I had to stop on a side of the road due to some major issues. The vehicle was not starting. I called a tow company and moved it to the Land Rover Palm Beach dealership for further examination. On May 3rd I received a diagnostic result from the Land Rover Palm Beach dealership with the repair estimate on the amount of $14,890.72. The engine has to be replaced. Obviously, the High Performance Motors knowingly sold me the vehicle with the major engine issues.However, we had a Gap Protection for up to $25,000 on that vehicle since we consider this situation as a Total Loss, but none of the institutions had provided us any options or information on that. I have already paid $420 for the tow service and $650 for the vehicle diagnostics to the Land Rover Palm Beach dealership and would like to add it to the requested amount.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car for my 16 year old son. The car was sold "as is" and upon delivery found out it had the wrong bumper for the car which resulted in the vehicle not having air bags, the crash bar isn't attached, it has an oil leak, and the frame is bent. The vehicle isn't safe for driving and I have attempted to work with the dealer without resolution.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/09/24 I purchased a 2023 ******* sonata from high performance motors , the turning signal came on I took the car to ******* dealership and they The car hat been wrecked involved in an accident which the dealership high-performance motors never discussed so after that, Ive contacted high-performance motors to let them know that ******* wont do any work to the vehicle being that the car was involved in accident. The car has so much damage to the back of the car been reaching out to them they never respond. They keep telling me theyre gonna order the parts however they never disclosed at the car had been involved in an accident.

• Initial Complaint

  Date:03/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 2/29/24, a deceiving ******** post, led me to visit the mentioned establishment in search of a vehicle to purchase Upon arriving I was greeted by ************************ who showed me a few models. I specifically became interested in the 2017 Infinity QX30 SUV Model. During a walk through of the establishment, ************ confirmed the **** of the car would be $13,000.00. Given my interest, I was then assisted by *************************. ************** provided me with a total of 10 documents to execute, which included a Receipt for Down payment, As Is Buyer's Guide, a Pre-Repo Agreement, amongst others. During the transaction I was told I would then be contacted by the loan company, at a later date, and confirm any pertinent financial information with me. At the completion of my execution of documents, and tendering the $3,000.00 down payment, I was invited to take the car home and was not required to show any proof of insurance. On or about 3/9/24 -3/10/24 I was contacted by the loan company and they mentioned the total loan amount would, in fact be, $16,000.00, to my surprise. I expressed my discontent and shock as to the provided information. As result, the loan company mentioned they would contact the dealership to gather the accurate information and would contact me back. The following morning, unbeknownst to me, the car was repossessed from my parking lot. It should be noted, by this point, I had the car for less than 10 days and did not express by any means, I did not want to keep it. I just simply had questions about the loan terms as they were not clear at the time of purchase. After realizing that the vehicle was towed, I was informed the car was ordered to be repossessed by the dealership. As such, I proceeded to visit High Performance once more and spoke to ***************. He mentioned they just were entitled to repossess the car since I had questions about the purchase price and provided me with no further information. I requested a copy of the financial/loan information, to no avail. They simply refused. I then proceeded to follow up by phone and was assured I would be sent a copy of the loan documents via email, and said information was not provided to me. A detailed research of the business address history, demonstrated there was an additional business registered under the same address titled ************. Interestingly, this establishment (currently out of business- per their own website) had outrageous ****** reviews, mostly based on my same core of issues, among others. Interestingly, pursuant to Sunbiz records, High Performance Motors has been operating at the specified address *************************************************************** overlapping with ************ operations as of the last Annual Report filed by both companies in March and August of 2023. I am simply seeking to obtain refund of my down payment as I was defrauded by High Performance Motors. I have attempted to contact the business several times to reach a resolution and have been unsuccessful to reach anyone including Mr. ********************** a registered agent of the establishment, and identified to me as the General Manager.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 19, **** I reached out to this dealership to inquire about purchasing a 2019 Jeep Cherokee truck they had for sale. I informed the associate that I was pre-approved through ****************** and she asked me to submit an application and sent me the details. Once I submitted the app. She called me with her finance manager and they told me that I was approved for the vehicle and asked me if I could come in that day to finish up the process. I informed the lady that I had to wait until the following day when my daughter was off work so that she could drive the rental car I was using and she asked me if I would put $500 down to hold the vehicle. So I provided her with my debit card information and she collected the $500. I asked the woman what documents did I need to bring with me and she told me my driver's license, my last two check stubs, 5 references and proof of full coverage insurance The very next morning my daughter and I drove to the dealership. I met with the finance manager and provided him with the documents he asked me to bring. He then asked for 3 months of bank statements and I informed him that I do not have a bank account, nor was I instructed that I needed to bring any bank statements in. He left out the office and when he returned he told me that he could not sell me the vehicle without the bank statements. When I asked for my $500 to be returned he told me that he could not return my money because I didn't bring the debit card I used to make the payment with.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently bought a 2015 *** 435 from high performance motors. I got the car delivered off a truck to my home. smell of cigarettes, ash in the cupholders, and passenger mirror broken. within 24 hours of owning the vehicle it misfires and gets a check engine light which was around $300 after that about a week or 2 later i get another check engine and bring it to the shop. The shop had told me there is oil mixed in my coolant tank and it needs a new heat exchanger and oil cooler which is a $1300 + repair !!! *** owned this car for less then 3 weeks and just ran into problems on problems . for more then half the time ive owned the car is had been un drivable and work full time for work this is unacceptable