Reviews

Review Details

• Review fromJustin O

  Date: 12/12/2024

  1 star
  Worst company ever. Bought a van with 2 keys and they only gave me one when it was delivered. Now they are holding my key hostage and won't send it to me. Won't answer my calls or emails. It's been 7 months and still no key after countless calls and emails.

• Review fromCarlos L

  Date: 11/24/2024

  1 star
  Worse experience at Lorenzo Ford regarding an unacceptable truck purchase on 10/27/24. Salesperson ****** rushed me to purchase the truck, allowing little time to review the vehicle history, or the terms of sale. *** Olivera ********, the finance manager, failed to provide the paperwork for the full extended warranty. I was led to believe that the warranty would cover all issues which proved to be false. They sold a truck with no proper inspection. Within 2 days of purchase, the check engine light turned on. Diagnostics revealed significant issues totaling $9,152.70 in repairs & diagnostic fee which I paid $674.10. Diagnostic testing and repairs were not covered under the extended warranty and refused to reimburse the diagnostic fee. tried to resolve these issues calling *** several times. My concerns were ignored for 3 weeks. I went in person to Lorenzo Ford on 11/15/24 to escalate the matter, **** sale manager was dismissive, disrespectful, showing no accountability for the actions of their staff. *** refused to meet me. They failed to provide paperwork to fix the truck when I left that day and provided no updates of the repair process. Since I got the truck, I used it for 2 days and the rest of the time the truck was in 3 different **** dealership locations for diagnosis/repair. They failed basic standards of professionalism, ****************************** 11/22/24 when I picked up the truck at Lorenzo Ford they reported repairing the ** and changing the sensor(s). The diagnostic report that I provided to them from ********** reported the truck needs the diesel particulate filter replaced. I am seeking reimbursement of the diagnostic fee paid under the extended warranty as originally discussed by ***. I trust that the BBB will review this complaint and address these concerns. Even though, Lorenzo Ford sales manager stated and laughed that BBB would not take any action and that it is a waste of time to file a complaint.

• Review fromJoseph B

  Date: 03/20/2024

  1 star
  Charged my friend ****** a down payment before having his deal deal approve. We ended up finding a better deal at another ***** they now are giving him the run around to return is down payment for a truck he never took home nor even signed a contract for. When asked to speak to the manager when trying to work the deal out the manager flat out refused to talk to him, and is now making it impossible for ****** to get his refund. Horrible service!

• Review fromKimberly P

  Date: 02/06/2024

  1 star
  Do yours a huge favor dont purchase a vehicle here. The salesman who sold me this car literally finesse me to buy a **** bronco car with brakes that were corroded. I really believe since I came here by myself as a woman, he took major advantage of this. ***** should be ashamed of his self and when I tried to do a trade-off unfortunately I couldnt do it due to it being an upside down deal. Please beware of what youre getting yourself into when you purchase any car from any dealership especially from this one. I called the gentleman and the sales manager ******* in regards to having issues with the brakes. I literally bought the car on 1/26 how is it possible only having the car for a few days and Im already having break issues? The gentleman who sold me the car told me to bring it in. I brought it in on Saturday. I dont know exactly what they did, but nothing was really resolved with the issue it originated. I had to return back again to speak with the general manager ***** Who kindly help me replace the brakes even though I was explaining to him that it was definitely the brakes. I asked him to drive the car and he blatantly told me that it was a squeaking noise when indeed it was a grinding noise my friend, who came with me explain to him what the car needed. Its repairs. He was still saying no it is not. It was making not making any noises which indeed wasnt true. I told him that is a liability on their behalf for sending me home with messed up brakes with only having ******+ miles. ** this issue would have been resolved on that Saturday that I went I would have never been upset the way I am now and unfortunately I am with this car and Im gonna have to figure it out in the long run. What I would do with it. Hopefully I dont have any more issues with this car. Just be aware of everything from the As is contract to not getting refunded back. Avoid the frustration and stress

• Review fromJeff S

  Date: 08/08/2023

  1 star
  First thing to say, whatever you do, do not buy a vehicle from this dealership! The old dealership seemed to care about you, now, the new management is all about greed. We ordered a **** Maverick for my son. We have been waiting for the vehicle almost a year. It finally came in, but we were on vacation. We told them vehemently that we wanted the vehicle. With only one day left on our vacation I was texted by sales person who by the way we have dealt with for over a decade, that they sold our vehicle out from under us. What they did was totally illegal and just disgustingly wrong. We ordered the vehicle straight from **** and also had a $200 deposit down on the vehicle. The only thing they offered to do for us was sell us another vehicle if someone doesnt want one of theirs. Now they told us we could order a **** if we want. We have bought four vehicles from this place and referred numerous people there who have bought vehicles. As I said before, now, the new management is all about greed, greed, and greed. oh, did I happen to mention that they also tacked on the largest dealer fee in ******* and also put two aftermarket things on our vehicle that we did not order? Yep, those things also added up to $3095 extra on the vehicle! So whatever you do, do yourself a favor, and go buy a vehicle from anyone but this place. I guarantee you will end up paying at a minimum at least $3000 to possibly even $10,000 more than somewhere else. Hey, if you just dont like money though go buy your vehicle there and throw it away.

• Review fromMichael K

  Date: 08/06/2023

  1 star
  Visited dealership and spoke with ****. Found a vehicle and asked for BEST price. I was offered $83k for a truck which was the sticker asking price. When at home I brought up their website and found the same vehicle with same vin# was listed for $7k less. I asked dealer for their BEST price again. I was sent a screenshot of offer document showing they took off $5k. I brought this to salesman attention. He began making excuses. Typical used car dealer. Will scam you anyway they can. From seeing all the other BBB reviews it now makes sense that this is not an isolated event but a standard business practice.

• Review fromHUMBERTO M

  Date: 06/30/2023

  1 star
  Very deceiving dealership. I was initially redirected to the site through an employee's discount service provided by my company. On the website, they advertised a vehicle for a reasonable price (still a bit over the MSRP anyways); so, when I was initially contacted on the phone, they offered me the same price. It was still reasonable, so I drove to the place. Upon arriving there, they told me that the offer had been a mistake and raised it by 6k. After some back and forth with the managers, they came back with the same original price advertised in the web, however, with the total number still inflated -they were forcing us to purchase unwanted addons, totalling a similar original total. They declined to take out the addons, offering no explanation. This was a total waste of time; I don't recommend anyone to go there. After reading other bad reviews, I can see why.

• Review fromTodd H

  Date: 04/14/2023

  1 star
  I ordered a vehicle 8 months ago using X-plan pricing. Finally, the truck arrived, but when I went to sign the documents, the dealership refused to honor ****'s price protection and told me I wouldn't get a refund if anything were returned. They also suddenly wouldn't honor x-plan pricing, adding more than $3,500 to the total cost. They couldn't give me an explanation and just said it was the GSM's decision. It was a clear bait-and-switch tactic, as they agreed to sell me the vehicle for a predetermined price but sold it to someone else for $10-12k more. Don't waste your time at this circus of a dealership. Go to another one.

• Review fromJeromy D

  Date: 07/30/2022

  1 star
  I purchased a 2021 **** Mustang GT500 from this dealership in November 2021. The vehicle was damaged by the dealership without any disclosure. They never put the car in the sun for the reason the car was covered in swirl marks. The salesman (******), stated that it came from the manufacture that way, we dont wash these cars. The paint correction cost me $1700. Then I found that the fenders had been messed with by seeing the fenders dont line up and they tried to *********** pain to cover their mistake. They boasted about how they treat veterans, I am a combat wounded veteran. I purchased this car with the money I receive for earning a Purple Heart. There is no accountability, there is no shame for what they did and their management team in dealing with this are non-exsistent. I guess thats why they are in the car business. Cowards.