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            Business ProfileAmerican Car Craft

            Auto Accessories

            Contact Information

            18924 Sakera Rd

            Hudson, FL 34667-6373

            Get Directions
            Visit Website
            (727) 861-1500

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            18924 Sakera Rd, Hudson, FL 34667-6373
            BBB File Opened:
            3/31/2011
            Years in Business:
            20
            Business Started:
            10/9/2003
            Business Incorporated:
            4/1/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • American Car Craft LLC
            Business Management
            • Mr. Ricardo L Rivera, President/Owner
            Contact Information

            Principal

            • Ms. Lisa Layton, Owner

            Customer Contact

            • Mr. Ricardo L Rivera, President/Owner
            • Ms. Brooke McHugh
            • Ms. Lisa Layton, Owner
            Additional Contact Information

            Fax Numbers

            • (727) 861-1520
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/07/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a engine cover for my 2002 Ford Thunderbird from this company. When it arrived there were no instructions. In the paper work it stated that there were no printed instructions at this time. I called the help line number. They told me that I would have to bend it to make it fit. Upon looking at it even before trying to bend it I could not fit my engine. After some back and forth with them I sent it back. I then received an email saying that they could not accept my return because it was bent and scratched. The picture they emailed was not what it looked like when it left here. It cost me $50 to return it plus the $350 to purchase it. I have not got anything back from them. Either a useless part or my money. Anything you can do to help would be greatly appreciated. Thank you
            Read More

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            John L

            11/08/2021

            These people are not very customer friendly. I ordered a custom engine cover for my 2002 Ford Thunderbird from them. When it arrived it came with no instructions at all. After trying to install it on my car it was obvious that it would not work on my engine. I called there company for some information. I was told that I had to bend it to make it work. I did not try to bend it because it was definitely not the right one. Now they tell me that it will not fit my engine and they will not except it as a return because I removed the blue plastic. What a rip off!!! Now I am stuck with a $360 piece that is useless to me!!

            American Car Craft Response

            11/11/2021

            American Car Craft is a company that custom fabricates stainless steel dress-up accessories for American muscle cars. We sell a large variety of parts the require hand forming before install. In this instance, the part needed this forming and the customer was unwilling to attempt. He was expecting a plug-and-play item. We have been selling these items for years and have had countless customers more than satisfied! As we consistently strive for customer satisfaction sometimes this is not always possible if the customer is not willing to attempt an install. This item may have been better off being professionally installed at a local body shop. In the time the customer had the item he removed the tape and therefore rendered it useless for a return. In the end, we still issued the customer a return authorization number and were willing to take the item back if the customer sent it back. The item was never returned.

            Customer Response

            11/15/2021

            Yes they did say I could return it, then sent me an email that stated they would not refund my money because I removed the outer wrapping on the part. As to it not fitting my car which they finally agreed to, there sales department should have never accepted my order. My car is a 2002 and they say that the part only fits from 2003 to 2005 so why did they not reject my order in the first place!!!

            American Car Craft Response

            11/15/2021

            This order was placed online by the customer and he never contacted our store to ensure fitment beforehand. The customer never said a thing about his year vehicle until the message above. The item in question has been sold for years and we know it fits the years it is rated for. This item also comes with written instructions that clearly say the year fitment on the top of the page. At that point, the customer should have called us before attempting an install. Even after the install was made we attempted to help the customer, We did in fact issue a return authorization number. The customer never sent the product back to us for a credit! This leads us to assume he destroyed the item and doesn't want to ship it back to us. We always do our best to be there for every customer before, during, and after a purchase. In this case, the customer seems like he got frustrated and in turn, only is hurting himself.

            Local BBB

            BBB of West Florida

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