Business ProfileforDiabetes Care Center, Inc.

I had an appointment scheduled on 8/2/22 and I called and left a voice mail message the day prior to cancel. I was sick with covid. The office did not update my cancelled appointment and I was listed as a no show. The office left a message for me to return the call, so I returned the call. I was told that I was not allowed to make any further appointments with this office because of my cancellations. They have an office policy that if you miss, cancel or reschedule three appointments, you are discharged from the practice. I never even knew this policy existed. I left a message for the Administrator, *****. She called me back and left a long, rude voicemail message saying that I have one excuse another. She even went back to 2019. I let a few of my friends listen to the voicemail and they were appalled. My friends said it sounded like a personal attack. I received a no show fee for the 8/2/22 appointment. I called the billing office and left a message that I actually cancelled this appointment. A week goes by with no response. I called back and spoke to *******. She told me the front desk didn't get the message to cancel but since the office decided to never see me again, she would waive the fee. I was blindsided by that comment coming from a billing person. I was trying to get some dates of my cancelled appointment and she told me that she was not going to argue with me over my appointments. I said I'm not arguing, I just have questions and then she hung up on me. There is miscommunication, a total lack of empathy towards patients, and verbal abuse. There are a lot of elderly patients that go here, and I would hate to see them be verbally abused or mistreated. This treatment towards patients is unacceptable and the office should be held accountable. Some patients have no choice but to stay here because of lack of options in the area. Please check ****** Reviews on this practice. After today I felt that I should make a formal complaint.