We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Mystery Shopping

Elite CXS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mystery Shopping.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a mystery shop for Elite CXS on January 24th of this year. I paid out of pocket with the agreement that Elite CXS would reimburse me by their pay schedule posted on their website. It is now May and I have not received any payment. There is a "pay statement" on my account but I was never given the option to provide payment details (****** info, bank account number, etc) to actually receive payment. I have since learned that they use a third party company to issue payments and an invite to join the third party company is required for payment. I was never sent an invite. I have called and sent several emails to which have been ignored.

  • Initial Complaint

    Date:04/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling and leaving messages for the money this company **** me. I have also sent several emails and no one other than one has tried to assist. I was told that this matter was escalated but I have not heard anything or been contacted in 2/3 weeks. The only contact I received was via email when I was told this and I was informed that this department does not handle any payments. I was provided another email for this matter but still no returned contact nor has anyone told me what is going on.

  • Initial Complaint

    Date:04/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an indpendent contractor who worked for this company and I am owed $3500 in payments. I have been told many times excuses about payment was "on the way" and February 13th was the last time they responded and said they would pay me. ***** ******* was the person (owner) who assured me payment would be on February 14. It never came and ever since then I have called, emailed, etc and they do not respond.

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a job on 2-21-25. They have not yet paid me. I have sent many emails and phone calls, but have not received any response.

  • Initial Complaint

    Date:04/22/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I conducted a mystery shop for EliteCXS and provided the report and receipt for reimbursement. I have not been reimbursed despite being told several times that they are looking into the payment.

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am registered as an independent contractor mystery shopper with Elite CX Solutions LLC. On November 15, 2024, I performed a shop at ************ at the *************** in **. Elite agreed to compensate me $10 plus a reimbursement for the required purchase. I completed the shop as they requested. Elite generated an invoice and agreed to compensate me $169.95. To date, I have not been compensated. On December 13, 2024, I performed a shop at ************ at the ******************* in ****, **. Elite agreed to compensate me $10 plus a reimbursement for the required purchase. I completed the shop as they requested. Elite generated an invoice and agreed to compensate me $179.50. To date, I have not been compensated. Elite owes me $349.45 in total. I have emailed and called requesting payment, but I have been largely ignored. I have documents (emails, invoices, agreement, etc.) to support my claim.

  • Initial Complaint

    Date:04/16/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November and December of 2024 I paid for products on behalf of the business. They were supposed to reimburse me by 12/15/24 and 1/15/25. I have pay statements that indicate $525 is owed to me from Elite CXS. Pay statement 162 and pay statement 163 for their reference. I have reached out to them multiple times via email and by phone. No one is providing an update or payment. They appear to be ignoring me. This business feels like a part of a scam.They continue to post opportunities online claiming they will pay you in exchange for your services. However, they are not providing payment. There are multiple complaints online about them as this seems to be worsening. They are taking advantage of those in a financial bind and signing up to perform services for them. They need to make payment or shut down their scam business. They cannot be trusted to run a proper business. They cannot be trusted to abide by the agreements they sign.

  • Initial Complaint

    Date:03/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed three mystery shops for them totalling $145 and was not paid. I tried contacting them four times and kept getting shuffled between departments. I also tried contacting the place where I did the shops but they said they didn't deal with that.

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have carried out work as a shopper/researcher for Elite CXS. I have been owed 1500 GBP for work in September 2024. This money is money I have paid out that needs to be refunded to me. It was payment for a cruise, with various costs that I was instructed to undertake. I have sent many emails to CEO ***** *******. Most go unanswered. Those that are, contain promises of payment that never materialise. This is a highly unprofessional company with either clear financial issues, or else questionable practises meaning they never intend to pay their shoppers. I have copies of every email exchange.

  • Initial Complaint

    Date:03/14/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract and did jobs for them and have payment stubs. I have contacted them countless times to ask how payment works and the calls and emails go unanswered. I am owed about $280 since January.

Elite CXS is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.