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Resources for Businesses

My Home Location

Knoxville, TN, USA

My BBB

BBB of Greater East Tennessee
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Business Profile

Furniture Stores

Blocker's Furniture, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Andrea M

    Date: 12/20/2023

    When my furniture arrived the love seat was damaged. The delivery personnel even took pictures and said they'll tell their service department to send a new one. Blockers own return policy states that if within 7 days you're not happy or the furniture is damaged they will replace it. When I called their service department to ensure the delivery personnel inform them, their service department person named *** gave me a hard time. Even though this delivery personnel took pictures she (***) expected me to move a several hundred pound loveseat to take more pictures for her. REALLY? Has she never even read their return guarantee? She then tells me she'll call me back in 10 minutes. 3 and 1/2 hours went by and I finally called back and she says to me "oh I forgot all about it"! She finally (after 20 minutes of giving me excuses about a new one being delivered) relented to saying they will send out a new piece (as their own warranty states) and scheduled it for today (Wednesday Dec 20th). When I called yesterday because I did not hear from them she *again* said, I'm sorry "I forgot all about you". I am now beyond the 7-Day warranty period of returning the furniture. So I now have a damaged piece of furniture, I'm out $11,000 + the 5-year warranty I purchased + the money I've lost because I took today off work because they were supposed to be delivering today. Furniture stores in notorious for having mediocre customer service, however **********************, is some of the most horrendous customer service I have ever had the displeasure of dealing with.

  • Debbi M

    Date: 02/07/2023

    I purchased a recliner and electric cord broke. I wanted to purchase new one. The company gave me number of repairman, he ripped us off. Called again and begged for help to purchase new cord. Would not help us. Would not recommend this business

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