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ComplaintsforZarro's Cement Finishing Inc
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On May 24, 2022, I hired Zarro's Concrete to pour a concrete apron on a new garage we just had built. I paid them $850 to do this. The day it was poured, their concrete truck was backing down our driveway and SLAMMED into our driveway entrance, like they didn't even see the wood posts, causing the 4x4x10 wooden posts on each side to be uprooted from the ground. Because of this, the gate going across our driveway touched the ground and will not open with the automatic opener. It currently is being held in place with a ratchet strap. It also knocked our sign off that was hanging from the 4x4x16 post going across the driveway and took a huge chunk out of that post. I have been in contact with Mike, the owner, since right after it happened, trying to get him to fix it to no avail. He did have one of his employees come out and look at the damage and tell me what he planned to do, but has given me the run around on when he would actually be here to fix it. Every week he tells me he will be here and then never shows up. I am done trying to get him to actually keep his word and come out, I want reimbursement for hiring someone to come fix it and the cost of whatever materials are.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.