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Resources for Businesses

My Home Location

Dayton, OH, USA

My BBB

BBB of Dayton and Miami Valley
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Business Profile

Resort

Riverside Lodge and RV Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was our 3rd year in a row renting lot 35A November 4th - December 4th. We come down every year to visit our daughter and grandkids. This year we had already reserved lot 35A but due to flooding from the hurricane they had to move us to lot 39 which shared a driveway with the owners son ******* We were considered long term visitors per stated on our receipt. It says in the pamphlet that long term visitors could also wash RVs and Cars. On the Nov 16th my daughter and I had went fishing (salt water) in our boat and afterwards decided to fresh water wash down it at the campgrounds not thinking it would be an issue since my RV is twice as big as the boat, so it would take up much less water than washing an RV. **** came out of his house screaming at my son in law, daughter and I for washing our boat. I apologized to him not knowing it was an issue. He continued to complain to us that he only has 1 operational pump for the entire campgrounds and did not nearly have enough fresh water to provide for all his cabins and campground lots, let alone us washing the boat. I again apologized to him and we quit washing the boat immediately. I again told **** there was no way for me to know that he is having water issues, and if I had known I would never have washed the boat.The next day I had my small Maltese dog (Ivory) outside going to the restroom and **** approached me saying that my dog needs to be on a leash in a sarcastic way. I told him I would get her in a leash right away. From then on we (the whole family) felt very uncomfortable. We could feel the tension between the owners and us. No greetings or even eye contact. We decided to leave because of the uncomfortable vibes. We didnt say anything, **** seen us packing, did not say a thing. We just left. We were suppose to pay our electric but had a $75 deposit and figured they would contact us if more was owed. We have our beginning and ending meter reading just in case.We left Nov 17th.

    Customer Answer

    Date: 11/20/2024

    We would like to be reimbursed for the time we did not stay at the site (16 days). The tension between us and the staff made it very uncomfortable. Would also like to be reimbursed for any funds left over from our $75 electric deposit. 

    Customer Answer

    Date: 11/20/2024

    I know when I filed this complaint you asked me if I would be willing to talk to the local news media about my situation. 
    I think that is a great idea. Can we set something up?  I think the local area needs to be aware of my complaint along with the resolution. Look forward to your response !!

     

    Customer Answer

    Date: 11/20/2024

    Just an FYI, with our stay at the campgrounds the water did seem very low on pressure and would come out a yellowish ***** color when first turning it on. I am taking it that it was due to them only having 1 pump in operation. I dont know what the regulations are but clearly the campgrounds were limiting us on water. 

Riverside Lodge and RV Resort is NOT a BBB Accredited Business.

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