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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Computer System Designers

Web.com Group Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Web.com Group Inc has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      webs address does not work

    • Initial Complaint

      Date:08/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5 August 2025, I tried to log into my ************ website so that I can change ******************* setting to point to my new hosting provider. After supplying the correct user name and password, I was redirected to a page to send a verification code to an old email address which was supposed to be updated to point to my current email address when I had the same problem last year. The old email address was discontinued unknown to me when my provider was bought out and I went through this same problem last year. I updated my contact information last year so I would have this problem, and yet the problem persists. I have given ************ my phone number that they should have on file, the correct user name, the correct password, and also the correct "secret support PIN" I even sent two picture ID's and a car insurance policy as requested by this company and I still have no access to my account. I am being forced to pay the costs for two hosting services simply because register will not let me access my account to point to my new hosting provider. I have had this domain since the 1990's and I would hate to lose it do to this company's error and recalcitrant attitude about granting me access.

      Customer Answer

      Date: 08/27/2025

      After making the complaint, *****************, the new owner of ************, quickly resolved the problem.  Please consider this case closed with the company quickly resolving the issue.  There should be no negative marks made against ***************** in regard to this complaint, and I would like to see any made in regard to this complaint removed. 

      Thank you for you help in resolving this matter.

      Regards, ******* *****

    • Initial Complaint

      Date:07/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been hosting my domain and email for the last five years. In May they sold to network solutions. They charged me for my renewal but have now stopped servicing my email. They have locked me out of my email account. The customer support team has constantly told me different things. I’m so angry.

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Web.com/ Network Solutions has charged me for a domain that I purchased BUT it seems the system is trying to LEASE. I have REPEATEDLY tried to reach an American in the U.S. to assist with this EXTREMELY serious matter. Because this is a time SENSITIVE matter I NEED this to be EXPEDITED immediately.
      Thanks

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Web.com highjacked my browser a year ago when I was navigating through ***.com after I had provided my payment information, I realized the error. I called the number provided for web.com and when I asked the representatives to cancel and refund they suddenly couldn't hear me, another representative suddenly only spoke another language. And, they disconnected my calls. Seeing that this was a scam, I filed a claim with my bank. At that time the ACH Descriptor for this charge was "Web.com". At some point in the last several months it has changed to "Web*web.com". So these charges have still been debiting my account. The charges change amounts : occasionally $1.95 or $2.49 or most common $24.98 and on June 1, 2025 they billed $53.17. The total of fraudulent charges against my account totals $631.65. Please be advised Web.com highjacked my browser from ***.com a year ago and for some reason they have been successfully debiting my bank account even though there is an active dispute against their charges.

      Customer Answer

      Date: 07/23/2025

      This representative of Network Solutions emails me from a no-reply email address. Please be advised. 

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called the customer service line many times over the course of a year to cancel the account, which they don't let you do online. They never did and continued to charge me. This is theft. I contacted chat support yesterday when I was told it was an option and was told to report this as an abuse? I just want all my money back and my account canceled. We never used the account and I've been calling since January 2024. This is theft.

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i went the company for them to build me a website and and my website keeps crashing. I pay for a service for them to fix it and they say its fixed and its not. I call them every morning to work with the design team that I also pay for and they say I have to call the web.com people because they have to fix it. They keep giving me the run around but they charge me monthly to host my website for maintance and they are not keeping it or fixing it. they keep taking my $100 dollars and I can use my website. I haven't been able to use my website since the made my website public because I cant install the plugin. I have been trying to install a zoom meeting plugin for my business and everyday the website is not working and they give me the run around. They need to fix my site and quit charging me if they not a going to fix my site.

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an online domain name renewal service. In 2024 they price gouged me but I was forced to renew because I was stuck. My term for the 2024 renewal ended on 2/13/25. On 2/12 - I SHUT OFF auto renew. I have been charged for these services which I do not want. This company has changed and their policies leave a lot to be desired. The price ***** is in the hundreds of dollars and I have been able to renew with another service for around 20 per domain. At this point I want the following from them:1) My credit card removed from their system 2) credit back for any changes they made this year I will also be in touch with my credit card company to file a dispute and will also file a compliant with my state attorney general. I had been with this company for some time and whatever business changes they made in the past two years are terrible. This company needs to be watched. All of these online subscription style services scrutiny over their billing practices so consumers have good rights.

    • Initial Complaint

      Date:02/18/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - 1/31: transaction debited from my paypal account with no reminder or explanation from company when my routine subscription payments were $4/mo

      - I contacted Web.com on 1/31 via their online chat requesting a refund and a cancellation of my services, to which I was told a refund would be issued by the accounting team.

      - I received no notice from web.com regarding my request for several days, at which point I disputed the charge with PayPal.

      - I called Web.com back requesting an updated status on my refund, to which they replied telling me that a refund had been issued, but the transaction was declined due to my disputing the charge with PayPal.

      - PayPal closes the case in favor of Web.com; so I called web.com back and they tell me again that the refund was issued and they had not received their funds back from PayPal, so I would need to contact PayPal to sort out the issue.

      - I call PayPal on 2/13 and they tell me that no refund has been issued on the part of the seller. At this point, Web.com has still not supplied confirmation of my refund in any way. I have reopened an appeal with PayPal to dispute the transaction as of 2/13.

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      web.com bought out mydmain.com and change things around made there changes for there look and feel but by doing that and moving all the websites too a different server is caused me to connect to a bank folder where my website files are suppose to be so i can edit them and make changes to my company im tring to get up and running as i connect to the server it connects me to a blank folder and now they webcom well not correct that or give me a refund they want to to buy technical support for something they did and wont correct and will not give me a refund either

    Web.com Group Inc is NOT a BBB Accredited Business.

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