ComplaintsforOvation Credit Services by LendingTree

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** ******* was my agent and she did very little. There is no dedicated team and I got emails from other agents that seemed unaware of my case. I was told I signed up for the basic package but I got charged for the plus service and never received the advertised letter, despite asking for it. Their website also says you can request a refund but the woman was extremely rude and said that was misleading on the website and they dont actually offer refunds if you're dissatisfied. She then told me I'd have one more charge for $91 on January 3rd, charged my card immediately (this is on 12/30). without telling that she was doing so. When I called the agent told me everyone had taken off for New Years but he could make a note to himself to call me when he works at 11:30am ET on Monday. Absolutely horrible. They didn't even dispute the charges that I contacted them about in the correct way because ****** acted annoyed to have to work and couldn't wait to get off the phone. I just moved and was waiting for funds to be moved into my account tomorrow and she overdrew my account and everyone in their office is apparently partying. They were incredibly rude.

  Business response

  01/12/2022

  Dear *** ********* *********
  
  Thank you for speaking with us so we could understand better.  Your feedback is appreciated and will be used to help improve our service.
  
  As discussed, I confirmed the refund of $109 was issued directly to your credit card Monday, in addition to $91.42 refunded 1/3/22 for a total of $200.42. 

  We hope you’ll give us another opportunity to serve you when the time is right.
  
  Should you have any questions, please contact me or Client Services Manager ********* ******** (***************************)

  and we’ll be happy to help. Thank you.
  
  
  Sincerely,

  
  ***** ******* ******** ** ****** ******** ******* ****** ********* * *********** ******* **************************  

• Initial Complaint

  12/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ovation credit claims to help increase credit score. However they have failed to raised my credit score and do not reply to my emails. I have a record of the emails. I asked them to refund me and they haven’t done so and still continue to bill me. Also the rep that handles my credit case always has “auto replies” saying she is out of the office. Their representatives only want to communicate over the phone and won’t answer my questions via email. I use email to keep records.

  Business response

  12/21/2021

  Dear *** ****** ********,

  Thank you for speaking with us so we could understand better.  Your feedback is appreciated and will be used to help improve our service.

  As discussed we refunded your most recent payment of $105.37 directly to your credit card and were happy to provide an additional month of service free as a credit to your account. 

  Thank you for giving us another opportunity to serve.
  

  
  Should you have any questions, please contact me or Client Services Manager ***** ******* (***********************) and we’ll be happy to help.
  
  
  Sincerely,
  ***** ******* ******** ** ****** ******** ******* ****** ********* * *********** ******* **************************

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had 89 dollars took out of my account, I never signed up for this, that's stealing my money

  Business response

  12/08/2021

  Dear ***** *******
  
  We were disappointed to receive your complaint, so we tried to reach you directly a few times to ensure we answered all your questions. 

  Unable to reach you, we refunded your initial fee $89 as requested to your credit card on file.
  
  If you do have questions, please contact me or Client Relations Manager ****** ***** (************************) and we’ll do our best to help. 
  
  

  Sincerely,
  
  ***** *******
  Director of Client Experience
  **************************

  Customer response

  12/08/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *******

   

• Initial Complaint

  11/05/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I payed that company $109/month to get some negative items removed from my 3 bureau credit report, but nothing happened since after I joined them 2 months ago. This morning I received a phone voicemail from one of their rep, so when I called back they said they never contacted Experian because they need a copy of my credit report from them, But nobody told me that they needed that. I called them to cancel the service, but the lady I spoke to asked me to pay another $73 in order for them to cancel the service. And she doesn't want to cancel it unless I pay her. I declined about paying. On the contrary I need a refund for not contacting Experian and cancel the service like I asked.

  Business response

  11/11/2021

  Dear ******* *********,

  
  Thank you for speaking with us so we could gain your feedback.  While we hate to lose your business, we understand and have refunded your enrollment and first month fees totaling $209 to your credit card on file.
  Should you have any questions, please contact me or Client Services Manager ****** ***** *************************) and we’ll be happy to help.
  

  Best wishes on your credit journey.
  

   

  Thank you,
  

  ***** *******
  Director of Client Services
  Ovation Credit Services, a Lendingtree company
  **************************

  Customer response

  11/12/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *********

   

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I subscribed to this service, when I subscribed I was promised that they would clean up my credit report. I told them there were problems with names address and history on my credit report. Associations on my report with my father's information that was still showing up in my history. They said they would help get everything cleared up. They filed disputes with some of the claims against me. For months I asked them. How we follow up. I never spoke to the same person twice. Once a month somone would call and tell me they had filled against one thing or another. But from what I could see my report never changed. I was told it would take 10 months to see a significant increase in my credit score. It never happened. I asked every time they called if my information was being corrected, after the 3rd month they said that was not the service I was paying for and they were not helping with that. And it would cost more. I had people promise to call back and never did when I brought it up since I never spoke to the same person twice. They would just say they didn't know .... After 10 months they stopped billing me and never called to say why. When I call in they said my account closed. I dont know how. I want my money back the claims they made on my behalf were never followed up. They have a website tracker. That no one could tell me how to use. Disputes never went further than being filed. My information was never cleaned in the account history. Which was the main reason I signed up to begin with. .

  Business response

  11/11/2021

  Dear *** ******* *********,

  
  Thank you for speaking with us so we could understand better.  Your feedback is deeply appreciated and will be used to help improve our servicing with all clients.
  As discussed we refunded your most recent payment of ****** directly to your credit card.  However, the remaining balance of **** will need to be an individual check from our accounting office sent directly to your home as we’re unable to refund payments collected earlier this year to your credit card.  Please note that receipt of the mailed check will require your signature.
  

  Should you have any questions, please contact me or ****** ******** ******* ****** ***** (************************) and we’ll be happy to help.
  

  Thanks again for your feedback and partnership.
  

   

  Sincerely,
  

  ***** *******
  ******** ** ****** ********
  Ovation Credit Services, a Lendingtree company
  **************************

  Customer response

  12/31/2021

  I would like to follow up with this complaint. I am unable to update the website at this time. I was waiting for the refund check to be deposited and clear. Ovation made good and gave me a full refund. I would like the record to reflect that I am satisfied with their customer service. If there is some way to mark this as resolved.

   

  Thank you for your time

   

  ******* *********

   

• Initial Complaint

  10/14/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bad business practices. Program designed to get the most money out of you. Signed up and paid 100 dollars to get expedited services which the sales rep encouraged me to get. I’m thinking fine if it makes the process faster. After dispute was set out to one credit bureau, I thought it was werid, waited a couple of weeks to see and after no information from the group I began to think they were going to draw this out as much as possible so I decided to cancel. Well before my account was slated to be recharged. I sent an email after no response, I went to Google found a website to contact to cancel sent in the form and waited with no response. I decided to lock my card to be on the safe side and low and behold next the month I receive calls from about 10 people saying I needed to pay to prevent my service from being canceled. I forwarded my email to all. Now I’m being told I have to pay for the service to be canceled. What? I do not trust this company don’t waste your money.

  Business response

  11/10/2021

  Dear ****** *******

   

  It was truly disappointing to receive your complaint, so we tried to reach you directly to ensure we answered all your questions. 

  Unable to reach you, we refunded all funds totaling $166.26 to your credit card on file.

   

  If you do have questions, please contact me or Client Services Manager ****** ******* (**************************) and we’ll do our best to help. 

   

  Sincerely,

   

  ***** *******

  Director of Client Experience

  **************************

  Customer response

  11/12/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ******

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩