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This profile includes reviews for HomeASAP LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomeASAP LLC

  Ponte Vedra Beach, FL 32004-0953

• 

  HomeASAP LLC

  4899 Belfort Road Suite 201 Jacksonville, FL 32256

Review Details

• Review fromKRISTEN E

  Date: 04/20/2025

  1 star
  Stay away from this company. There content is generic and boring and it will mess up your ability to edit your page and content. When you try to cancel your subscription they will not respond to phone calls or give you an option to unsubscribe. It will be a total nightmare trying to access and edit your page from then on.

• Review fromHeather M

  Date: 01/31/2025

  1 star

  Heather M

  Date: 01/31/2025

  I mysteriously got two emails that my payment failed. I DO NOT HAVE AN ACCOUNT. I have tried to call. I have tried to sign in (not using the link). Nothing. I have no active instagram and have not singed up for IG posting. So why are you trying to charge my credit card. Then I checked these reviews. Total scam.

  HomeASAP LLC

  Date: 02/04/2025

  Hi *******,A review of our files indicates youve created your account with the *********** Agent Directory on ******** on 9/17/2023 and signed up for an annual $98.96 Page ****** for Instagram subscription on 1/31/2024.Please be advised you can access you account to request cancellation, make changes, and view your billing history/subscriptions at any time by using this link: ********************************************** subscriptions are billed on auto renewal payment cycles as agreed to at the time of checkout and is outlined in the checkout agreement provided before services can be ************** services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation.A Pre-Renewal Notification is sent 30 days prior to autorenewal, giving you ample opportunity to reach back to our offices to request cancellation or use the link in the email to cancel online prior to the non-refundable charge date.We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard.We hope that you will consider updating your review and we would like to assure you that we take your feedback seriously and are committed to improving our services.Please do not hesitate to reach out to the Director of Billing and IDX Operations at ************************************* so we can take a deeper look into your account and provide you with any additional options you may have.

• Review fromS.M

  Date: 01/27/2025

  1 star

  S.M

  Date: 01/27/2025

  I have an account with Home ASAP. They posted to my IG during 2024. They auto billed me $98.00 in December 2024 for the year 2025. I sent 5 emails & multiple phone calls (left messages) that went 100% unanswered. On 1/27 I finally reached a live person on the phone that said 'no refunds - you signed something back in 2023 that said you get auto billed. We can only credit your account'. I told her I would take it up with my credit ********** responded 'No problem - we will send them what you signed'. Sounds like this is not the first time they've had this happen. How strategic that they bill in December for 2025 & do not offer any refunds. I want a refund as this service did not yield me 1 lead or help my business. The customer service is terrible and the way they conduct business is sub-par. I have contacted my *********** are working with me to dispute the charge. Do not do business with this company unless you like getting auto-billed with no refunds allowed! No wonder they have 1 star on the BBB!

  HomeASAP LLC

  Date: 02/04/2025

  Hi *****,We reviewed your account and confirmed the conversation that you had with our representative regarding your recent renewal payment. As advised READ services are not under contract but are subject to the Terms of Use agreed to at purchase.We are more than happy to work with our agents to transfer any nonrefundable payment to another service that best fits their business model and that option is still available to you. Please be advised that no changes can be made while in active dispute. We are required to validate the payment to the bank with evidence of your agreement to the terms.Being completely transparent with our customers, these terms were provided prior to purchase, on the Check Out Agreement, on each receipt, and at the bottom of each page of your Agent Dashboard where online cancellation has been available since purchase.Our Billing Team will be reaching out to you directly to help resolve this matter as quickly as possible.

• Review fromApril S

  Date: 12/13/2024

  1 star

  April S

  Date: 12/13/2024

  You can never get in touch with them! And they have double charged me and still have not refunded my money! I have cancelled all services with them, but they have the nerve to keep emailing me for a sale on services!!!! Terrible customer service and not that great of products.

  HomeASAP LLC

  Date: 01/20/2025

  Hi April,We were sorry to see this BBB review posted regarding not hearing back from us as our records reflect response to multiple correspondence in response to several inquiries received from you since last November. The account shows that your coupon was applied as requested and then additional support to each inquiry provided with services scheduled for Cancellation at Period End according to the terms agreed at each purchase. As advised, you can request immediate cancellation of any READ service and as a courtesy to the Non-Refundable terms agreed we will place a ************** Credit on account for any unused payments on file. You can apply credit to extend any existing active service or use at a later date for READ services as shown available at : ************************************************* ************** Credit can also be gifted or transferred to another READ member. Please reach back to us at ******************************** if you have any additional questions or concerns. Take no action and the services will cancel as already receipted.Wishing you every success in the new year ahead. HomeASAP ************ ************

  HomeASAP LLC

  Date: 01/20/2025

  Hi again ****** ***** further review of the account, it does show interruption because of a Failed Payment and that there are 2 different emails located as primary contact separate from the billing email. Please be advised that agents are responsible to maintain a valid email for contact or can expect that they will not receive notifications. Even with services are active and scheduled for cancellation, you may want to reach back to confirm which email is best to use so that you do not miss post notifications or other updates until services and/or membership is cancelled. Just let us know if we can be of further assistance.

• Review fromJohn F

  Date: 11/19/2024

  1 star

  John F

  Date: 11/19/2024

  Whatever you do, do not use this company. They will not cancel your services even after you expressly tell them to cancel all services throught their customer service department and a are promised they will not be renewed. I think this is a SCAM!

  HomeASAP LLC

  Date: 12/02/2024

  Hi Again ****, Please refer to our previous correspondence that provided you with proof of your agreement to Terms of Use at each of the multiple purchases you had made through your READ Membership account. As advised, you had requested cancellation to one of your READ services using our online cancellation subscription page that is available to all members 24/7 but did not cancel the other subscriptions showing on the same page. We are sorry that your assumption was that we would cancel all services automatically at your request to cancel one of multiple services. We do not make that assumption as services are not under contract and agents may find some services still useful while cancelling other services prior to the Non-Refundable autorenewal date as advised. As provided in our correspondence we had also sent you reminders that the other services remained active and a 30 day Pre-Renewal Payment Notification providing you ample time to use online cancellation of your other services or reach out to our offices to request cancellation. With an A+ rating from the BBB and with a 4.5+ star rating on ****** we are completely transarent regarding terms and make every effort to keep our agents updated on their account status. Terms are applied equally to the *******+ READ Members across the ** and ****** as outlined in our correspondence. Since the non-refundable charges are now in dispute with the credit card company, the funds and additional fees are being held in the lengthy and costly claim process as advised. We will be working with your bank directly to validate the charges and will close the account as soon as the payment issues are resolved. Our sincerest apologies that the efforts we made to keep you advised on account and our recent efforts to resolve the matter have not settled the matter. We wish you much success and will resolve the payment matters with your card company which will include closing the account so that you no longer receive any offers from ******** Estate Agent Directory (READ) *powered by HomeASAP.

• Review fromPatrick B

  Date: 05/14/2024

  1 star

  Patrick B

  Date: 05/14/2024

  HomeASAP claims they notified me if an upcoming renewal. The email they claim to have sent is nowhere to be found...not even in the infamous spam folder. I notified them within days of charging my card I did not want to renew. They refuse to refund the charge. Steer clear of this company. There are plenty of alternatives who operate ethically.

  HomeASAP LLC

  Date: 05/22/2024

  Hi *******,We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services.We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. Normally we respond to online reviews by direct contact with the agent.With a multitude of social media positive reviews from our customer base of over *******+ real estate agents participating as members of The **** Estate Agent Directory (READ) we did feel compelled to respond online to provide a public response for readers.We understand your concerns regarding our autorenewal payment terms. We want to ensure that our members have the ability to lock in their annual rate and avoid interrupted services with online cancellation available from the date of purchase.Your agreement to the autorenewal terms is presented on the cover of the CheckOut Agreement required at purchase. Additionally, the full Terms of Use are provided with links on payment and post receipts and every page of your READ Agent Dashboard where you had set up your membership account and activated your services.READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation.After reviewing your account again, I can confirm a Pre-Renewal Notification was sent 30 days prior to autorenewal on 4/12/2024 and was opened on 4/15/2024, giving you ample opportunity to reach back to our offices to request cancellation or use the link in the email to cancel online prior to the non-refundable charge date.We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard.We hope that you will consider updating your review and we would like to assure you that we take your feedback seriously and are committed to improving our services.Please do not hesitate to reach out to the Director of Billing and IDX Operations at ************************************* so we can take a deeper look into your account and provide you with any additional options you may have.

• Review fromMike N

  Date: 04/24/2024

  1 star

  Mike N

  Date: 04/24/2024

  Total scammers...I think they work out of a garage and will scam you out of your hard-earned money. They have had several people leave cause of their actions. Doing your ads they will take your money and stop doing your ad the second month forward and unless you call and complain and check if they are doing the ads you will lose that ad budget and that budget goes right into their account. This company should be investigated for Bait and bait-and-switch tactics. Read other reviews this company is a Realtor's Nightmare.

  HomeASAP LLC

  Date: 04/25/2024

  Hi ****, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. A review your account shows services have been active and that all 3 subscriptions delivering leads to your account have been scheduled for Cancellation at Period End according to the terms agreed at each purchase. We do carry an A rating from the BBB and a multitude of social media positive ****** Reviews from our customer base of over *******+ real estate agents participating in services offered through The **** Estate Agent Directory (READ). While we have reached out to you directly to confirm cancellation of services, we did feel compelled to respond online to provide a public response for readers. READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Your account shows active services scheduled for cancellation at next renewal according to the terms agreed and we have scheduled READ Membership Cancellation when the subscriptions cancel so that you do not receive any additional offers from READ. Rejoin READ to take advantage of free services and to order/reorder paid services at any time simply by clicking into the READ application at : ****************************************** For any consideration to continue your service, our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days at ************ or **************. Sincerely wishing you every success. Director of Billing Operations *************************************

  HomeASAP LLC

  Date: 04/25/2024

  Hi ****, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. A review your account shows services have been active and that all 3 subscriptions delivering leads to your account have been scheduled for Cancellation at Period End according to the terms agreed at each purchase. We do carry an A rating from the BBB and a multitude of social media positive ****** Reviews from our customer base of over *******+ real estate agents participating in services offered through The **** Estate Agent Directory (READ). While we have reached out to you directly to confirm cancellation of services, we did feel compelled to respond online to provide a public response for readers. READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Your account shows active services scheduled for cancellation at next renewal according to the terms agreed and we have scheduled READ Membership Cancellation when the subscriptions cancel so that you do not receive any additional offers from READ. Rejoin READ to take advantage of free services and to order/reorder paid services at any time simply by clicking into the READ application at : ****************************************** For any consideration to continue your service, our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days at ************ or **************. Sincerely wishing you every success. Director of Billing Operations *************************************

  HomeASAP LLC

  Date: 04/25/2024

  Hi again ****, Please be sure to check your LEADS Panel on your READ Agent Dashboard as advised as our records show over 560 leads on this account with 219 unreviewed leads. There is a support video in your leads panel to help you to organize and work the leads at : *******************************************

• Review fromRyan D

  Date: 01/25/2024

  1 star

  Ryan D

  Date: 01/25/2024

  Horrible!!! I had a "remodel" done to my social media business page with the understanding that they would do some things to increase traffic to these sites. Literally all they did was add a couple of photos. NOTHING ELSE!!!!! I asked them for a refund and they refused. When I pressed the issue I was told a supervisor would be calling me that day....I got no phone call. I called back and was again told a supervisor would be calling me.... NOPE! I will continue to call until someone calls me back and they give me my money back for their false advertising.

  HomeASAP LLC

  Date: 01/29/2024

  Hi ****, Thank you for sharing this feedback regarding our ******** Business Page Remodel. We are genuinely sorry to hear that your experience did not meet your expectations. In response to your review, our Director of ************************** has reached out to you directly and provided detailed information, including screenshots from the webinar, a PDF of the webinar, a link to the marketing website you visited prior to purchase, and proof of the work we performed on both the front- and back-end of your ******** business page.

  In her communication, our Director also elaborated on the details previously shared by your designer and included additional screenshots highlighting areas where we filled in blank information during the remodel. We hope you've had the opportunity to review her emails.

  Before your purchase, we outlined the specific services included in your ******** Business Page Remodel, which comprised creating 2 custom cover photos,crafting an introductory (pinned) content post with a link to your HomeASAP services or external website, optimizing your page for SEO, and proofreading your page.

  We take pride in delivering all these services as outlined in a highly cost-effective manner. Regrettably, we are unable to provide a refund based on the services we have rendered as promised. However, our Director of ****** Services has provided you with her direct contact information, and we encourage you to reach out with any further questions. At HomeASAP, we value customer feedback as an opportunity to enhance our services. We appreciate your time and hope we can address any remaining issues to your satisfaction.

  **********************;

  President/CEO - HomeASAP LLC

  
  

• Review fromLacey D

  Date: 01/18/2024

  1 star

  Lacey D

  Date: 01/18/2024

  Absolutely a terrible company that is charging agents on an AUTO-RENEWL basis for a service that is less than vaulable. DO NOT recommend, customer service is difficult to reach emails are blanketed and filled with legal contracts that protect them from being accountable. If less than 1 start was available they would receive a 0 from me and my team of agents.

  HomeASAP LLC

  Date: 01/19/2024

  Hi *****, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. A review of your account shows that we have already provided you with several options on the account and evidence of your agreement to Terms of Use that were provided prior to purchase, at each receipt and available on each page of the READ Agent Dashboard from where services were set up for activation. As advised in our correspondences that we understand your concerns regarding our autorenewal payment terms. We want to ensure that the annual rate is secured and interrupted services are avoided to remain in MLS compliance. Terms are on the cover of the CheckOut Agreement required at purchase and a copy of your agreement stating that full terms were read and accepted has been provided by email at receipt of Cancellation at Period End and options available. As we have also confirmed, online cancellation, Help/FAQ and Best Practices have been available since activation to improve your return on investment to READ Services. A Pre-Renewal Notification is sent 30 days prior to autorenewal, giving you ample opportunity to reach back to our offices to request cancellation or use the link in the email to cancel online prior to the non-refundable charge date. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days. We do hope that you will consider updating your review as we have shown complete transparency in explaining the non-refundable terms and options on account. Please know that we take your feedback seriously and are committed to improving our services and confirm that READ services managed by HomeASAP LLC will continue to meet and exceed the A-rated standards shown on our BBB account rating. Please feel free to reach to us directly if you have any other questions or concerns regarding your account at ************************************** Sincerely - Manager of Operations.

• Review fromeily L

  Date: 01/08/2024

  1 star

  eily L

  Date: 01/08/2024

  I purchased the ** app from the in Dec 2023 and I've yet to have them call or email me to set up the **** I emailed them the *** contract, called them, and also emailed them and no one has called me back. I wish I could cancel the service.

  HomeASAP LLC

  Date: 01/09/2024

  Hi ****, We have reviewed your READ membership account, and our records show that the *** order that you placed on account on 12/15/2023 was pending activation for the documents required to provide you the service under *** compliance regulations as advised in the automated Next Steps sent to you on the day of purchase.The account shows that the required signatures were received from yourself, your broker and the *** over the ************** closures, and *** service was activated as advised on January 4 with instructions on how to link your service to ******** to activate the free post portion of your service. Our sincerest apologies if you missed any of the notifications sent over the busy holiday season, but the account is showing prompt and proper handling, and we request that you remove this 1 Star review accordingly as there was no delay in activation as *** approval was required. A direct link to our Concierge Team was available 24/7 on your READ Agent Dashboard at: ******************************************************** until activation as is available to each of our *******+ READ members across the US and ******.You can link ******** from the SERVICES tab at : ****************************************** or reach out direct to ************************************ or call ************ during normal business hours (9am-5pm EST) for additional support.We again ask that you remove or update this review as we work diligently to maintain our A Rating with the BBB and our 4.5 ***************** Ratings. Wishing you every success into the New Year ahead.Just let us know if we can provide any additional support as we are here to help! Debrann Director of *** & Billing Services www.homeasap.com