Complaints

This profile includes complaints for Fidelity National Information Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fidelity National Information Services, Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fidelity National Information Services, Inc.

  347 Riverside Ave Jacksonville, FL 32202-4909

• 

  FIS

  4900 W. Brown Deer Road Milwaukee, WI 53223

• 

  FIS

  2335 City View Drive Madison, WI 53718

• 

  FIS

  16363 W Ryerson Rd New Berlin, WI 53151

• 

  FIS

  11000 W Lake Park Drive Milwaukee, WI 53224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint regarding the ongoing and unresolved banking issues affecting my account due to system failures associated with Fidelity National Information Services (FIS). Since January 14, 2025, my credit union accountprocessed through FIShas displayed inaccurate, missing, and fluctuating transactions. There are unexplained deposits, withdrawals, and missing transactions, making it impossible to determine my true account balance. Despite multiple assurances of resolution, as of February 6, 2025, the problem remains unresolved. My financial stability has been severely impacted, and I have been forced to limit my spending out of fear that my account does not reflect an accurate balance. This is not only an inconvenience but a significant financial risk, as I rely on this account for everyday expenses, bill payments, and financial planning, groceries and other needs for my family.Additionally, I am aware that FIS has prioritized service restoration for large banks such as *********** while over 100 credit unions, including mine, remain affected. This unequal treatment places smaller financial institutions and their customers at a severe disadvantage, raising concerns about fair business practices.I demand an immediate resolution to my account issues, including a full reconciliation of all transactions dating back to January 14, 2025, and a clear explanation of how this situation occurred. I also request assurances that I will not be held liable for any discrepancies resulting from this outage. If this issue is not resolved promptly. Please respond with a clear plan of resolution as soon as possible.

  Business Response

  Date: 02/24/2025

  Dear Ms. ************************************ received your complaint filed through the ********************************** on February 9,2025.

  We are truly sorry for any inconvenience you may have experienced. FIS is a service provider to your banking institution.  As such, we do not have access to view your full account data and are therefore unable to research your concerns.

  In addition, FIS does not make processing prioritization decisions based the size of an institution or set of institutions.  We process data as it is received based on predetermined schedules. When corrective action is needed, we schedule it to ensure we process as much accurate data as possible.

  We encourage you to reach out to your financial institution for assistance with reconciling or adjusting your account. Again, we apologize for the inconvenience.
  Sincerely,
  
  Fidelity Information ************

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Identity was stolen and fraudulently my SSN was used to obtain banking and credit cards! I had no knowledge of these things until I received letters from various institutions I haven’t obtained! Citizens Bank / Charter One was opened and fraudulent check was deposited resulting me in ChexSystems! It’s been over 2 years now and ChexSystems won’t remove this after I’ve submitted justifying documents supporting it wasn’t me and it should be removed from my report due to inaccuracy! Early warnings has removed this fraudulent information from report!!! Under USC 1681 & USC 1649 this is in violation to continue to report this information when in fact I’ve done FTC , Direct Dispute, Uploaded Identity Verification & Given exact information on the Incidents!

  Business Response

  Date: 10/23/2024

  Chex Systems, Inc. (ChexSystems) has reviewed the complaint filed by ******** *******.
  Our records indicate that ChexSystems has received a dispute from the consumer, which states that information contained in ChexSystems’ files is a result of identity theft. The dispute was received through a CFPB Complaint. ChexSystems also received a copy of the FTC Identity Theft Report document that was attached to the complaint. The Identity Theft Report includes a notation that states, “Use this form to prove to businesses and credit bureaus that you have submitted an FTC Identity Theft Report to law enforcement. Some businesses might request that you also file a report with your local police.” To accept the FTC report for tradeline block purposes, ChexSystems does require that it be signed by a law enforcement officer or that the consumer also provide a copy of a report filed with local police.
  As is our standard practice when a dispute of this nature is received without a law enforcement officer signature or copy of a report filed with local police, ChexSystems initiated a reinvestigation of the disputed information with Charter One Bank and provided them with a copy of the FTC Identity Theft Report.
  The disputed information submitted by Charter One Bank has been removed from the consumer’s file based on the results of the reinvestigation. ChexSystems sent a letter to notify the consumer of the results of the reinvestigation and to provide an updated consumer disclosure report.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to unauthorized or unclear charges made by EMVLP LLC/FIS on my account on April 11, 2018. I have no recollection of agreeing to or authorizing this transaction. Despite my attempts to resolve this matter directly with the company, they have been unresponsive and have provided no valid explanation or proof of authorization for the transaction On April 11, 2018, a charge was made to my account by ********************************* The charge reference number is 855006XXXXXXXXX. I did not authorize or recognize this transaction. Since discovering this charge, I have tried to contact the business through available channels but have not received a satisfactory response or resolution.This situation has been a source of stress and inconvenience for me, as this unexplained charge remains unresolved on my account. I am seeking a full refund and a formal explanation of why this charge was processed without my consent.Desired Outcome:Immediate refund of the charged amount.A written explanation and documentation proving authorization for this transaction.An investigation into how this charge occurred and measures to prevent similar incidents in the future.

  Business Response

  Date: 08/23/2024

  August 23, 2024

  Re:  Case # ********
  
  Our client: EMVLP, LLC. (State Farm Bank) Loan ending in ******.
  
  The referenced account is owned EMVLP, LLC. and was serviced by FIS. The account was for an auto loan for a 2014 **** Truck F150 Pickup, opened by ********************* as the borrower and *************************** was the co-borrower, with State Farm Bank. The loan transferred ownership to EMVLP, LLC. in March 2022, which is also a State Farm Affiliate. The loan was paid in full May 24, 2024. The loan was past due on multiple occasions before it was paid. As the co-borrower, ******************** was also responsible for loan, the same as the borrower, and the debt became part of his credit record as well.
  
  We hope this information answers ********************** concern. If he still believes this information is inaccurately reported to his credit, he may dispute it directly with the credit bureaus, or he contact Loan Servicing at ************** M-F 8am to 4:45 Central time to ask questions or request documentation.
  
  Thank you, 

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an arbitrary check in the mail for $******** dated March *** **** that I have been trying to confirm with FIS Payme**s LLC that it is a legit check and the reason why the check was se** to me. FIS is listed as the co**act. I have co**acted *** ****** **** whom the check is payable through, but they were not able to assist since I am not their clie** and I don't have an accou** with them. They also could not find the accou** number. The phone number listed for FIS **************** has a prerecorded message that directs you to e-mail them and then hangs up. I se** an e-mail to the provided e-mail (payee.mai**enance@billpayme**services.com) on March ***** but have received no response. I need FIS to co**act me regarding this matter because I do not wa** to deposit a fraudule** check, or, if it is legit, I don't wa** the check to void by going past the ** days to deposit. In the upper left-hand corner of the check it says: Please Post to Accou**: ******* **** ***** 1*** ********* ** HARDEEVILLE, SC ********** In the middle top it says: FIS Payme**s LLC P.O. Box **** ***** ****** ** *****-**** payee.mai**enance@billpayme**services.com ************** Next to that it says: Payable through *** ****** ****, NA A****** ** Next to the amou** in the payme** box it has these letters and numbers: #***************# and ********* The check number is **********. It is made payable to: TREASURER PAYME** PROGRAM PO BOX 36 RIDGELAND, SC ********** ( It's not made out to me, but the address is my address. However, my bank won't cash it because it needs to be made out to me.) The numbers on the bottom of the check are: ********** (same as check number) ******480 ************** In the bottom right-hand corner under the signature it states: THIS IS A BILL PAYME** DRAFT WHICH IS DRAWN BY METAVA**E CORPORATION WITHOUT RECOURSE. On the back of the check it has the numbers: **********

  Business Response

  Date: 04/03/2024

  Thank you for reaching out so we may review your concern. This payme** was made by our customer, **** *****, and was i**ended for Treasurer Payme** Program.  The consumer came in with an incomplete address resulting in an incorrect delivery.  This check should not have been se** to PO Box 36.  At this time please (any person(s) in receipt of this check, in error) should either 1. destroy the check or 1. return it back to the Sioux Falls address listed on the check. 

  We have we** ahead and stopped this check.

  I hope this has resolved your concerns.

  Thank you

  ****** **

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/23 a notification email of an ACH payment was received to my email but the funds were not sent or deposited to my bank account. FIS insists they did send the payment, the payer to FIS insists the payment (and 11 other vendor ACH payments) were approved on the 12th and the funds were removed from their account by FIS but only the credit card payments were actually paid and none of the ACH payments were actually paid by FIS. FIS blames the bank, the bank knows nothing about this payment, so FIS then blamed the original payer and said it was sent back to that company but they know nothing as well and the original payer also blames FIS. FIS receives the approved file from the payer and is supposed to make all the credit card payments as well as the ACH payments. FIS did not pay the 12 ACH payments in the file to the 12 vendors (I being one of the 12) but claims to have done so and then supposedly closed out the file without checking to see if the ACH payments were actually made. I have called FIS numerous times and gotten the run around blame game. FIS claims to have no way to track if these payments were made or not. I believe this a lie. FIS needs to make the ACH payments like they are required to and take responsibility for their incompetence. This is a pathetic way to do business and seems very fraudulent to me.

  Business Response

  Date: 05/22/2023

  **** *******
  
  Thank you for reaching out to the Better Business Bureau regarding your account with WorldPay from FIS. We apologize for any inconvenience you have experienced. If you can please provide the Account ID number(s) for the account(s) in question. I will be happy to research into this to see how I can best assist you.
  
  I will be standing by and will look forward to assisting you, have a wonderful day.

   

  ***** **** ****** ******* ****** ********* ******* ******* * ****** ****** ********* *** ********* *** * ********* *** *** *** ***** ***** ***** *** ******** 
  

  Customer Answer

  Date: 05/23/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

  Regards,

  ****** *****

   

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Madam or Sir: This entity reported us to MATCH (Member Alert to Control High Risk Merchants) which is a list, method or mechanism that is created by master card. We have sent several demands since February of this year and this entity does not provide anything to us. We as business are entitled to know if there is any report or claim in terms of alleged wrong doing and must have a chance to review any claim to correct or dismiss. We do not even know under what law these activities are permitted. *** process of this entity apparently is very secretive and if any entity that is damaging others cannot justify their action it would be considered suspicious. We are not trying to accuse anyone however this entity must provide proper documents in order to proof or justify their damageable action. We have not asked anything out of ordinary; on *** contrary whatever we demanded was based upon their own protocol and guideline. They do not ever follow their own protocol. Please assist us in this matter which we are sure that concerns many thousands of businesses in California as well as nationwide.

  Business Response

  Date: 05/18/2023

  Good Afternoon,
  
  I hope this finds you well. We apologize for any inconvenience you have experienced. As previously communicated after a standard Risk review, your account was identified as outside of our Risk tolerance. Due to compliance concerns, we were required by ********** compliance to report in accordance with ***ir guidelines.
  
  Based on *** review and requirements by *** Card Networks we are not able to remove any items on a MATCH list, as that information is controlled by **********.  Please work with ********** directly. ***ir website is https://www.**********.us/en-us.html. Additional information can be located ***re.

  
  
  Thank you,
  ****** *******

  Client Relations ******* ******* I
  ****** ****** ********* *** *********
  
  *** | ********* *** *** *** ***** ***** ***** *** *******™ 
  

  Customer Answer

  Date: 05/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting *** response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Completely Unacceptable. *** is playing *** same cycle all over again. We have a right to know about *** detail of their alleged claim and they WOULD NOT reveal anything??? How could this be??? All we are asking is:     What is this claim all about? Who reported *** Claim? Based upon *** coding that they (FIS) referring to, what is *** code? And finally *** activity is legalized under what law (i.e. FCRA, FDCPA, UCC, Etc, Etc,) We are entitled to know under what umbrella of law *** justifies its activities? Thank you so much for your endeavor in this issue.
  

  Regards,

  ******* *************, Inc ******* *************, Inc

  Business Response

  Date: 05/22/2023

  Good Morning,
  
  Thank you for your reply. Unfortunately, we have provided all *** informtion we are authorized to provide in this matter.  We appreciate your understanding. Please work with ********** directly. Their website is https://www.**********.us/en-us.html. Additional information can be located there.

   

  Thank you,
  
  ****** *******
  ********* ******* ******* I
  ****** ****** ********* *** *********
  *** | ********* *** *** the ***** ***** ***** *** *******™ 
  

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have owed us an escrow refund since 11/4/2015. We have not moved from the home, which is also the same address of the notice on the 12/6/22 letter. I don't know why they didn't send the refund to us eight years ago. In any event, we have been trying to get this money refunded since the date of the letter in early December 2022. It is now mid-April 2023 and I get nothing but one excuse after another about why they cannot print and mail our refund check. This is ridiculous.

  Business Response

  Date: 04/13/2023

  ***** *** ********

  
  Thank you for reaching out to the Better Business Bureau regarding your FIS account. We apologize for any inconvenience you have experienced. If you can please provide the notification you received, it will help me direct this inquire to the appropriate department. I will be standing by and will look forward to hearing from you.

  Thank you,
  
  ****** ******* ****** ********* ******* ******* * ****** ****** ********* *** ********* *** * ********* *** *** *** ***** ***** ***** *** ******** 
  

  Customer Answer

  Date: 04/14/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** *********  ********** ********

  I am rejecting this response because:

  Regards,

  ***** *** ******* *******

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is ********* ******** and I’m the owner of **** ****** ***** ****** * ***** * ** ******* ** *** and the latter franchised nationwide. I was working with ******* *** and had ordered several hundreds of gift cards for **** ***** * ***** ****** *hat wound up not being compatible with our system at all. A mistake by ******* not supplying the correct information. Thus, resulting in several hundreds of dollars order maybe even $1000 at least. Last email communication I have with her was over 1 month ago where she stated she was going to issue a reimbursement check. I have not received my reimbursement monies nor have I heard back from her. I’ve sent several dozens of emails with my POS company and she has blatantly ignored them all. I’m at a point where I’m at my last resort, trying to reach out to almost anyone I can at your company to provide me a status update of when I can expect my reimbursement check before I have to get my legal team involved to retrieve funds due back to us.

  Business Response

  Date: 03/03/2023

  Good Afternoon,

  Thank you for reaching out so we may review and address your concerns. We believe this has been resolved as of 2/13/2023. We have sent a reimbursement for the gift card order, in the amount of $1.006.69. Please see attached reference. We hope this has satisfied your complaint. Please let us know if you have any other concerns or if this has not been resolved satisfactorily. 

  Thank you

  ****** ******

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A bank i am trying to bank with uses this company for credit checks systems. I was declined at my bank and they referenced me the sheet where they declined me. I tried calling and couldnt speak to anyone. I called the directory hoping to reach a human, but after many attempts to contact none of the call were answered. I have called and left messages for every person in the directory. I finally got a person but he worked for IT and didnt know why i got transferred to his number. No one was able to come to the phone. They rejected my date of birth for verification. My ssn is passed and all my other information passed but my date of birth. I have called the number i was given to clear up this mess from Tom in IT for fidelity. Im very disturbed that with all the numbers i called i couldnt get any human on the phone. I feel like the recent class action lawsuits against the company has left customer service lines to ring off the hook. I have never called a company and havent been able to speak to someone. I have emailed and inquiried and called to find someone who works there. No one picks up the phone. Does this business only have robots doing the work. My identity is compromised through this company and i want them to be brought to justice.

  Business Response

  Date: 01/05/2023

  Thank you for reaching out so you may review and address your concern. Can you please provide more information on what type of service or account you were attempting to establish? 

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* ******

   

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a single practitioner Psychiatrist in ****** ********. I had an employee problem ****with some unexplained loss of money and I was forced to quickly hire a replacement. One of those was an employee ** ******* who as clinic manager came to me in July of 2021 with a 1 per cent credit card processing company so I signed a contract. Then Ms. ******* found another job, quit without notice and left with no way to contact her. I had made patient charges of 615.01 on 7/28 2021, 190.00 on 7/29 and 570.00 on 8/2/21. I was charged 59.04 on 8/9/21. Then I had 2 very big charges of 6991.20 on 9/16/21 and 6683.08 on 9/27/21. I REC'D A BILL OF $450 ON9/29/21 AND ON 10/04/21 A BILL FOR 70.60 AND THEN 10/5/21 GOT ANOTHER With a $441.94 withdrawal. By this time I had hired a new consultant at great expense who recommended never using the CC processor again and then we started getting random withdrawals from our acct. on 11/5 $88.91 then 12/7 $70.08 then 1/5/22 $69.90 then 2/7 $69.90 then 3/7/22 69.90 then 4/5/22 159.90 the 5/5/22 $69.90 then 9/7/22 $69.90 and 10/5/22 69.90 and on 10/27/22 $50.*** The company charged a patient twice and would not refund the money. There was no telephone number on the withdrawal notices and the bank gave me 3 numbers and I sat and called to get a customer service rep who was very rude. the previous two were in offshore calling centers and were hard to understand and after long waits gave me the eventual number to contact the rude rep who told me I could fill out an account closure which I did and faxed back the next day. I rec'd a letter today from the company and when my contact person ***** ******* called the man he was rude gave her two prices 0ne of over $1000 and another over $2000 when she told him she wanted to negotiate he said no and she said she wanted to pay him right then he hung up after 2 hours on the phone. Please help me end this nightmare and get this service that I have not used for almost 2 years cancelled. Thank you so much. You can reach ***** ******* at ************* Thank you

  Business Response

  Date: 11/23/2022

  Good Afternoon ********
  
  Thank you for reaching out to the Better Business Bureau regarding your former processing account with WorldPay from FIS. We apologize for any inconvenience you have experienced. As your account is supported by a third party, I have engaged the team who assist with these types of accounts and forwarded them your message.
  
  Please stand by I will let you know as soon as I have more information regarding who will be reaching out to you to assist. Thank you for your patience and have a wonderful rest of the day.

   

  Thank you,
  
  ****** *******
  Client Relations Account Manager I
  Global Client Solutions and Assurance
  
  T:  **************
  FIS | Advancing the way the world pays, banks and invests™ 
  

  Customer Answer

  Date: 12/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 18449806, and find that this resolution is satisfactory to me. 

  Regards,

  ******* ********