Hotels
Wyndham Garden JacksonvilleThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We had two hotel rooms. Both infected with bed bugs one of our staff members winded up having to go to the hospital over this to get prescribed and cured. Contacted hotels.com where we booked the room from the contacted the hotel and hotel was unresponsive. I contacted hotel on my own to get ahold of the manager *****. I sent him photos and said hell let me know what pest control says. Im looking to be refunded and looking for this hotel to get a health inspection. Can only imagine how many people this is happening to. Lack of poor management training defiantly shows here. Would expect such a big company would have trained the employees better.Initial Complaint
10/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two rooms for Wyndham Garden Jacksonville October 14th-15th. We chose this hotel because there was a very nice pool and pool bar, we knew we were arriving a little early before the 4pm check in time so we were going to go for a swim and get a drink. Once we got to the hotel we talked to the front desk manager and asked him while we wait on check in if we could get a drink and swim and he informed us that the pool was non operational which was NOT SPECIFIED anywhere online when booking the hotel or we would not have chosen this specific hotel. I should have cancelled then but we decided to go to lunch instead and run a few errands. Once it was check in time they asked for a card to put the $50 deposit down, which again was not specified to us. I asked if the two rooms would be side by side since purchased together and was told "probably not" which was very disappointing because we requested a conjoining door with our other party but I paid and we went to find our room. We got in the elevator and immediately felt something was off. We noticed the elevator was expired and had not been serviced on in quite some time. It was shaking and when came to a complete stop the doors would NOT OPEN, we were essentially stuck and started to panic. After pushing the elevator open button for several minutes it finally opened. We went to our room to calm down and once we opened the door we were greeted with a STRONG ********* odor and residue in the toilet. I was not able to get a picture because after being stuck in the elevator I needed to use the toilet. After our stay we contacted the hotel and they refused to refund us and were rude. This was a very special event for us and this hotel put a huge damper on our vacation. The elevators are a HUGE hazard and should be shut down immediately until serviced. The hotel should advertise that the pool is shut down but I assume it was not intentionally so people will still book rooms there.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.