Complaints

This profile includes complaints for Dun & Bradstreet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dun & Bradstreet, Inc. has 45 locations, listed below.

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• 

  Dun & Bradstreet, Inc.

  5335 Gate Parkway Jacksonville, FL 32256

• 

  Dun & Bradstreet

  245 Main St Dickson City, PA 18519

• 

  RMS

  4836 Brecksville Rd Ste 1 Richfield, OH 44286

• 

  Dun & Bradstreet, Inc.

  PO Box 723002 Atlanta, GA 31139

• 

  Dun & Bradstreet, Inc.

  2300 Windy Ridge Pkwy SE STE 685 Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided proof of positive payment history and the creditor agreed it was an error. D&B HOWEVER BECAUSE I DID NOT BUY A PRODUCT REFUSED TO REMOVE IT. I’ve got documentation from the creditor that I paid and the mark was an error. It is attached. I provided it to D&B and it was not reviewed. I submitted two cases with D&B since the creditor agreed it was a credit not an amount due. D&b refuses to contact the creditor. I’ve got email documentation of their sales pitch and email documentation of their refusal to help me because I did not purchase a product. I’ve got two cases where no action was taken and they were closed. ****** *** ***** Customer Service. I’ve got one email and I quote “ I did recommend you monitor this – ..Please either purchase a product or remove me off of your email list.” *** **** Her response when I did not purchase the product. This is just more of the same. This is clear defiance of the **** orders below and my email proves their continued intent to defraud customers. It’s exactly the same. Their error has cost me time, expense and opportunities. ***** ******* 21 Properties. April 7, 2022 The ******* ***** ********** has finalized an order against Dun & Bradstreet, a provider of business credit report services, for deceiving businesses about the value of products they offered and for failing to correct errors on businesses’ credit reports. In a complaint first announced in January 2022, the Commission alleged that many businesses have complained of errors in these reports that have cost them time, expense, and opportunities.

  Business Response

  Date: 05/08/2025

  We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

  
  If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
  ************. 

  Customer Answer

  Date: 05/14/2025

  ****** sent a request to remove the derogatory mark and as of now it has not been done. If the item remains after 60 days a new complaint will be filed. 

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Duns and Bradstreet with my Duns report number 13-254-1724 Business Name unum innovateiq tech llc Also I have a 2nd Duns report number which is unknown I've lost that number However I repeatly online tried to correct and update my current business phone number to ************ and to delete old number ************ from both of my Duns report numbers. Also update correct business address to *** ****** **** ************* *** * Winter Haven, FL ***** and removed the incorrect address. Even thou I successfully verified my identity' thew selfie and also uploaded documents I still received errors messages and was not able to update and correct both of my Duns reports. Because of these errors I was recently denied business credit because my information wasn't correct on my reports. Enclosed in BBB attachment is proof of my identity to proceed with my changes.

  Business Response

  Date: 04/18/2025

  We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.  We emailed complainant on April 7, 2025, advising him to, please forward any requested revisions, along with supporting documentation, to this email address: ************. 

  Customer Answer

  Date: 04/25/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

   Dear Duns Bradstreet,
  Attention: **** ****** in High risk dept.,
  
  
  
  
   you stated you need documentation but never stated what documents was needed to remove the high risk status? 
  as i was originally was told from previous agent who submitted serverable l tickets to youre dept because i already verified identity info just to correct address and phone number i had to take selfie and submit ID
  i was told then the high risk would be removed than but wasnt. i am happy to provide documents but normal credit agencies would say exactly whats needed you never stated whats needed.
  I also requested from Duns solid proof documents that my business is high risk and if you cannot provide solid proof of such negative information you must cease and desist from reporting such defamation information on my business.
  Also your company never responded to my recent bbb.org complaint i ask that you comply with bb.org instead of ignoring this complaint.
  i hope to here from soon of what documents you requesting because i surely dont have an issue with ********* ******** Buisness reports.
  
  

  Business Response

  Date: 05/08/2025

  We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

  
  If complainant has any further questions, they may contact ************

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. *** makes it impossible to navigate their site for DUN number requests and updates 2. *** customer service is highly incompetent and cannot simply delete an account so that multiple businesses can use ONE email and password account.3. *** doesn't make it clear that MULTIPLE businesses can be added to ONE user account and makes it impossible to delete the extra accounts.4. *** makes it impossible to cancel a pending application either on their site or with customer service.

  Business Response

  Date: 04/07/2025

  We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.

  We are continuing to work with the complainant to address her concerns.

  
  If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
  *******************.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a sole proprietorship. I requested a D&B number and provided all the info needed. Not only has it taken forever to hear back, when they did they sent a link to an app to take pictures of my business such as the building, signs, and office furniture. I run this out of my house as many sole proprietors do involved in telehealth services. Since when does office furniture and a building prove a business? HELLO, IM NOT AN LLC!!!!!!!! Why doesn't D&B visit the State of California BBS site and look up my professional license? I’ve established a few business credit lines with zero problem so why does D& B have an issue? What a disgusting, inept, and deceptive organization. I’d like a D&B number issued immediately.

  Business Response

  Date: 04/03/2025

  We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.

  We have been unable to reach the complainant to address his concerns.

  If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
  *************

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested several times for Dun & Bradstreet to update my company’s information, each time I am told that verification failed due to the principal officer (myself) “not responding”. I never received a phone call verification from Dun & Bradstreet and I responded to a request for information from their Research Analyst via email which was falsely claimed that I never responded. I have attached proof of me responding to the company’s verification request. Please update my company’s (******** ******* ***) information with the following: Legal Business name: ******** ******* *** DBA/Tradestyle: Oblivion ******* *********** Business address: 2** * **** ***** ********** *** ***** Phone number: (**** ******** CEO:

  Business Response

  Date: 04/03/2025

  We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.

  We have been in contact with the customer regarding the issue noted.
  If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at ************. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are seeking removal of false information from our credit reference profile from DUNS. We have a reference that we have disputed in the amount of $2500 as benign false information. Previously this was showing under an old company ** **** *** under DUNS number of *********** which we disputed to no end. This company closed and a new corporation was formed in mid 2024 and we were contacted about paying for their credit monitoring system which we did not sign up for. Magically the false $2500 claim appeared on our new company **** **** **** * ***********. We have disputed this multiple times and DUNS contains to say they were told it was accurate, but they were not provided the name of the company or the financial data. Meaning they have no verification system, and anyone can make up a false claim. Was recently told on a live video call with **** ***** ************** from DUNS that what I need to do is pay for their platforms credit service and add new credit references to help ease my pain and that the bad reference will probably stay on my account. So basically, If I pay them, they can help better our company's profile. We are polymer exporters and part of the **** and never have transitions of exact amounts as show by Duns. DUNS is purposefully harming businesses like mine in order to force us to pay-to-play. AS you can see from our financials for **** **** there has never been a credit amount owed. We do not operate on credit with any company at all.

  Business Response

  Date: 03/28/2025

  We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.

  We are continuing to work with the complainant to address his concerns.

  
  If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at ************

  Customer Answer

  Date: 04/07/2025

  You can close. I am satisfied with the response in regards to complaint #********.
  

  ***** ****** 

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing a formal complaint against Dun & Bradstreet (D&B) for failing to remove a fraudulent account from my business credit report. Despite multiple attempts to dispute this inaccurate debt, D&B continues to report it, severely damaging my business credit profile. Business & Account Information: • Business Name: *** ***** *** *** • D-U-N-S® Number: *********** • Supplier: BCR - ***** ****** ***** ********* • Account Name: *** * ***** ****** ***** ***** • Date Reported: May 2024 • High Credit: $2,500 • Amount Owed: $2,500 • Status: Placed for Collection (***) This account does not belong to my business and is the result of identity theft. I have contacted the supplier multiple times to dispute the account, but they refuse to provide any valid documentation or verification. Instead, they repeatedly ask me if I have any details about the identity theft and then direct me back to Dun & Bradstreet to dispute it. Under federal consumer protection laws, D&B is responsible for ensuring that only accurate and verifiable information remains on business credit reports. Fair Credit Reporting Act *****) – 1* ****** * *******) • Dun & Bradstreet is legally required to ensure the maximum possible accuracy of credit reports. Since the supplier has failed to verify this debt, D&B must remove it. **** **** ********** ********* *** ******* – ** ****** * ******** • Reporting false or misleading information about a debt resulting from identity theft is a direct violation of this law. ***** ***** * ******** ****** ************ **** – 1* ****** * ******* • D&B must block fraudulent information when notified of identity theft. They have failed to do so despite my multiple disputes. I am demanding that Dun & Bradstreet: 1. Immediately remove this fraudulent trade line from my business credit report. 2. Provide written confirmation that the account has been deleted. 3. Ensure that no other fraudulent accounts are being reported on my profile.

  Business Response

  Date: 03/26/2025

  We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.

  We have been in contact with the customer regarding the issue noted.
  If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
  ************* 

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *******

   

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my account. On their website, DNB tells me to go to service.dnb.com but to cancel it says to contact my account manager. When I contacted my account manager, Kim Erickson, her email told me to go to service.dnb.com. I also tried DNB's customer service phone number and it's automated and I could not get through to a live representative.

  Customer Answer

  Date: 03/10/2025

  I heard from Dun & Bradstreet right away and they have canceled my account.  Thank you BBB!  Wonderful!

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information is appearing on D&B under a company that I have never worked at nor familiar with. Here is the URL:

  Business Response

  Date: 02/27/2025

  We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

  If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
  

  Customer Answer

  Date: 02/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ******

   

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In order for me to summit my App to the App store I need a DUNS number. I already have one but Dun & Bradstreet, Inc has changed the status of my business as closed. I summited the requested paperwork and was told to wait 8 days. It has been 8 days and no change to my account. When I call Dun & Bradstreet, Inc I am greeted and immediately hung-up on. Now when I call it the prompt states Covid is preventing anyone to talk to me at this time and to use the website at ************************************* That website says to login to see the status of my case, I login and click case status and I am prompted to Login. I login and click case status and I am prompted to login, I login and click case status and prompted to login. It is a never ending cycle of logging in. My whole business I have invested over $100,000 into is now rendered closed for good just because Dun & Bradstreet, Inc says so and refuses to fix their error of my business.

  Business Response

  Date: 02/13/2025

  We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address her concerns.

  If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
  *************

  Customer Answer

  Date: 02/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Ended up not being all Dun & Bradstreet, Inc fault for the issue. I was paying *** ******** to keep my business compliant with the government. Turns out I was paying them for these services but they never filed the paper work I was paying them to do. The fault that Dun & Bradstreet, Inc is responsible for is their broken website that will not stop looping login process when attempting to view your case status. Also their phone system or service rep keep hanging up on me, 3 time calling in I got an automated message stating due to Covid no one is available to answer calls.  Regards,

  ******* ****