ComplaintsforDun & Bradstreet, Inc.

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Initial Complaint
08/18/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company used BlueSnap to withdrawal one $200 transaction and one $250 transaction from my checking account without my consent or permission. I absolutely did not spend any money with this company. I want my $450 back. And I want people to know theyre scamming people and stealing from them.
Business response
08/27/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at ************.
Initial Complaint
07/25/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The purpose of this Memorandum is to officially file a formal complaint against Dun and Bradstreet (“D&B”) for employing unethical and inappropriate business practices against my company, Sterling Secure, Incorporated (“Sterling”), a Minnesota S-Corp. Sterling entered into a one year subscription contract with D&B for services related to accessing and usage of their D&B/Hoovers business database. The contract officially began on June 15, 2022, This contract would be renewable in twelve (12) months. The contract could also be amended or cancelled provided that Sterling gave thirty (30) days notice of intent to D&B (i.e., May 15th 2023 was the cutoff date). Mr. **** ******* was assigned the D&B Account Manager. It was D&B’s policy and internal procedures required that all communications regarding the contract had to conducted through the Account Manager. Starting in mid-April 2023, Sterling attempted to contact the Account Manager to inform D&B that Sterling’s decision was to cancel the contract renewal. D&B employed what can only be described as unethical & inappropriate business practices by thwarting, ignoring, and blocking every attempt by Sterling to cancel the subscription. This led to an automatic renewal & the subscription cost was then increased. D&B claims that Sterling has a balance owing of $4,331.25 and they have turned this case over to A.G. Adjustments for collection. A.G. Adjustments has been harassing Sterling and the undersigned by sending threating letters, emails & text messages & calling Sterling at least 3-4 times per week. Action Requested 1) D&B shall dismiss these allegations and collection actions and stop all threatening correspondence and communications with Sterling and the undersigned; and, 2) Neither D&B nor A.G. Adjustments shall not submit any derogatory reports all Credit Agencies, social media, Better Business Bureau, and any other public forum (e.g., Google.).
Business response
08/05/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

If complainant has any further questions, they may contact our Senior Manager of Customer Relations, Kimberly at [email protected].
Customer response
08/12/2024
Issue has been resolved to ******** ******** satisfaction.
Thank You for your assistance.
**** ** ******
Initial Complaint
07/25/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There is some confusion with our DUNS number. We have had a name change from ********************************* to ********************* dba Mikes Auto Glass. All our trade information is missing. Please convert the trade information from *********************************. to *********************. The tax ID is **********. This is a ************** and we have been in business since August 2012. Thank ************************* CEO.
Customer response
08/22/2024
Hello, I didnt see the requested outcome message. I thought I requested a correction to the credit report. Please relay to Duns and Bradstreet that we are requested a correction to a merged credit report.
Business response
08/29/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at ************.
Customer response
09/03/2024
Hello, they corrected the issue and the consumer is satisfied. We are good here.
Initial Complaint
07/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, I found a listing of my sole proprietorship which ceased operations a year ago on the Duns and Bradstreet website. This listing shows the following: -my personal address – *** ******** Drive, ********** Road, NB *** *** -makes available my personal home phone number -makes available my personal credit history and status -my full personal name which includes my middle initial M -personal credit information -falsely lists my former sole proprietorship as a company when my business was never incorporated -falsely lists me as currently offering professional accounting services which I do not (Note: it is currently a violation of my employment contract with the federal government authority to be selling professional accounting services) so this listing I would go to say is causing me reputational harm and risk -also I am not registered as a public accounting firm with CPA New ********* and this Duns and Bradstreet misrepresents me publicly -etc. etc. There is no way to request removal of my personal information on the www.dnb.com website. I tried to send a request to customer service however this is not the role of customer service. I am requesting this information which is listed under the following Duns and Bradstreet number ********* be removed immediately from the Dun & Bradstreet business directory and show in an email to me as follows: Company: ***** M. *******, Cpa, Ca Street: *** ******** Dr City: ********** Road Postal Code: *** *** D-U-N-S® Number: ********* ***** *******
Business response
07/15/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address her concerns.
If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at ************.
Initial Complaint
07/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This complaint is against DUN & BRADSTREET, INCLenders are requesting my dun number so I can get approve for loans needed for my buisnessbecause I have no duns number I cannot proceed because duns & bradstreet, inc is taking there slow time sending it to my email address as requested I don't need a phone call you have my supporting documents sufficient enought to email me my duns number, AlsoI tried numerous time to add my new Buisness information with supporting documents so I can retrieve my duns number threw my email.I contacted dun & Bradstreet, inc by phone about this issue and even uploaded documents to agent to speed up the process to get my duns number.I was told someone will call me and if I miss the call I cannot get my duns numberlet me remind you there website states you will receive duns number by email.I am a new Buisness owner and I never experience a credit report company drags and delay a duns number for a new Buisness who already provided supporting documents that verify my buisnessand that I am the owner.My buisness can also be verified threw sunbit.org ************also in this complaint I have uploaded the same supporting documents to ******* to verifyme the same documents sent to dun & bradstreet.
Business response
07/12/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.
If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
************.
Initial Complaint
07/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 7, 2024, I made an account with them through the phone and their website. I provided them with all the necessary documents for the application for a Duns number so that I could create an ***** developer Through the business side of things. This scam company claims you can get a Duns number within 30 business days for free. I haven't received my Duns number yet. I called so many times to get the same runaround. Below is the only thing they provided me alongside to wait 5-7 business days.
Business response
07/09/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.
If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** **
Initial Complaint
05/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was harassed, bullied, and coerced into a contract by your associate. I was contacted repeatedly even after explaining to him, I was on heavy medication, preparing for 2 major surgeries and receiving epidurals in my back. I explained numerous times that I was interested but did not feel comfortable making decisions in my current condition. At the time, I was on long term disability. I continued to ask that it wait until after my surgery. Within 24 hours after surgery your associate called me. He called me almost every day thereafter until I gave up and said yes. I was tired, in pain, and realized that this guy was not going to stop harassing me daily. I could not understand the inhumanity, but realized it was make the sale by any means necessary to include taking advantage of me, my illness, and my vulnerabilities.Please pull the tapes. Please close this account and remove the $2,158.92 balance. Also, please contact ***************** ************** and instruct him and his team to discontinue harassing me. Lastly please remove all negative reporting from my business name. I have emailed D&B and have not received a response. I have also called ************ and received a COVID message explaining not having staff to answer calls.
Business response
05/31/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on May 29, 2024, to resolve their concerns. If the complainant has any further questions or concerns, they may contact our Senior Manager of Customer Relations, ******** at *************
Initial Complaint
05/10/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Was reviewing and updating info on **** and Bradstreet. I noticed 2 tradelines not reporting that are of significant amounts. D&B are only reporting 900$. A couple days later someone called from D&B offering to sell me a package so that the 2 accounts i noticed wasn't reporting on could start reflecting thus increase my d&b paydex rating. This sales rep told me the amount of the tradelines to the exact *****. I called D&B the next day and they couldn't see those 2 tradelines, so I asked to speak to a supervisor. The agent got a coach and i again asked for a supervisor. Finally this supposed supervisor got on and verbalized she could see the 2 tradelines she verbalized she was sorry and was creating a ticket to get them added to my account and that a *** or **** would resolve and fix in 48 hours well 48 hours expired5/8/2024.I have checked email and D&B account multiple times and I haven't seen any updates. I called again today 5/9/2024 got someone who couldn't see this ticket and had no idea what i was talking about. I asked to speak with a supervisor and not a coach. This alleged coach named ***** took the line and he too could not see the ticket i was referring to nor the 2 tradelines. I got absolutely nowhere with him so I requested to speak to someone over him. He said he was transferring case #******** over to another team who would call me in ***** hours. So since i didn't pay I can't get trades that are being reported monthly posted for free? Thanks for your time.
Customer response
05/10/2024
I wish to have my ** financial credit tradeline reporting ad well as my mudflap tradeline reporting. I see that they have been reported to by both of these tradeline but dNb isn't showing on my profile.
Customer response
05/10/2024
I wish to have my ** financial credit tradeline reporting ad well as my mudflap tradeline reporting. I see that they have been reported to by both of these tradeline but dNb isn't showing on my profile.
Business response
05/17/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address his concerns.

If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
************.
Customer response
05/24/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21692788
I am rejecting this response because: nothing has been done yet to resolve the matter. Creditors still not listed. I am being told they looking into it still a week latter.
Regards,
*********************
Business response
05/30/2024
We appreciate the opportunity to address the concerns raised and value feedback. We spoke with complainant on May 29, 2024, to address his concerns. If the complainant has any further questions, he can continue to correspond with ******** our Senior Manager of Customer Relations.
Customer response
05/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
Initial Complaint
04/25/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Please remove SlickWraps and my name ********************************* from any and all listings ****************************************************************************************************************************************************************************************************************************
Business response
05/03/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
************.
Initial Complaint
04/11/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We have used this service for many years and paid our annual fees without fail or prejudice.Our company was acquired, and the previous owner was the only person able to cancel the service. He contacted Dun and Bradstreet and canceled. They decided he missed the deadline by 10 days therefore we would not be able to cancel the service. They have decided that because the deadline was missed, we are on the hook for an entire year of service that we do not want or need. I have requested several times to speak to a manager, but the collection coordinator will not even consider helping or assisting a former loyal customer. This auto renewal hostage taking tactic should be banned. We need to be better than this!
Business response
04/23/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.
If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at
************.
Customer response
04/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************

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ComplaintsforDun & Bradstreet, Inc.

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