Business ProfileforCitizens Property Insurance Corporation

I am utterly appalled by Citizens' lack of urgency and responsibility regarding my hail damage claim. Despite filing the claim and the contractor starting repairs, additional damage was discovered beneath the shingles. However, Citizens' policy mandates halting work until they assess the need for supplemental repairs. Here's the urgent issue: my home is currently without a roof, and thunderstorms are imminent. Despite this pressing threat, Citizens is dragging their feet, leaving my property vulnerable to further damage. It's inconceivable that in such a critical situation, where I face immediate risk due to their delays, Citizens isn't expediting the process. Their negligence is not only infuriating but also perilous. With thunderstorms looming, my house is exposed to the elements while Citizens remains inactive. One would expect a company entrusted with such crucial matters to act urgently and responsibly, especially in cases like mine where time is of the essence. Their suggestion for me to secure my property with tarps is absurd. As a disabled person, I am physically incapable of climbing onto the roof to execute such a task. Should I be expected to endanger myself attempting such a feat? The very idea is outrageous and unacceptable. It's high time Citizens prioritize their responsibilities and act swiftly to protect their policyholders. Their inaction in the face of imminent danger is not only negligent but also potentially liable for any further damage incurred as a result. This cannot be tolerated, and immediate action must be taken to rectify this situation before it escalates into something far more disastrous.