Complaints

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a recent encounter with a local lawyer. He is one of the big advertisers on the radio, and he got me good! The law office of Kenny Leigh and Associates pulled a good old fashion bait and switch on me. the short version of the story goes as follows. I contacted Kenny Leigh and had a phone consultation which he did charge for. At the end of our consultation he went over everything and said I had a solid case and his words " I would love him after this". One week later I had my first call with one of his associates to go over my case and create a filing to submit to the courts. After a very brief phone call I was informed by the associate that Mr. Leigh had missed a crucial part of my final divorce judgement. Effectively leaving me with no legal leg to stand on. I thanked him for his time and let the office know I did not wish to proceed with my case. I asked for my retainer to be refunded since according to them I have no case. They informed me that they have a no refund policy and will not return my calls or emails. I am a single father that saved up money to hire a lawyer, which I explained to Kenny Leigh. He had absolutely no problem robbing me and casting me to the side. Apparently I am not the rick male client trying to hide money from my ex wife that he is used to. I should have read more of his reviews as they are all terrible. Please help.

  Business response

  10/02/2024

  We have spoken with the client and have decided to refund the client.  The client has already been informed and the refund is in process.  This matter can now be closed.

  Customer response

  10/02/2024

  Its seems Mr.Leigh is telling you he approved a refund? I have attached his invoice and his explanation of the refund he is offering. 

  Customer response

  10/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: He has offered me a very questionable refund that I have attached and invoice from his office. After the phone call with Kyle Porter I informed his office I did not wish to proceed and I wished to have my money refunded. I am requesting a full refund of any money paid to Kenny Leigh & Associates $1600. On the ground that Kenny Leigh did not provide me with the correct information in our consultation phone call. He did not do his due diligence in reviewing my case for our phone call. He is breaking his oath of admission he took when he joined the Florida bar. I have added a copy below to save you time. 

   

  To join the Florida Bar, lawyers take an Oath of Admission. 1 By its terms, every practitioner pledges fairness, integrity, and civility,2 and swears to support the state constitution.

  Regards,

  ***** *******

  Customer response

  10/02/2024

  Here is the response from Kenny Leigh & Associates. 

  Customer response

  10/03/2024

   

  Email from the office of Kenny Leigh attached. Here is your smoking gun, he admits to not reviewing my divorce final judgment in his email. How could you possibly give credible legal advice with out reviewing the only document first? 

  Business response

  10/16/2024

  ***** had a free 10 minute consultation and the only thing we can do during that time is take the client at their word.  Once he hired us we found out from research and work that the client did not give us accurate information.  We then gave him is options moving forward and he decided that he did not want to move forward.  So we refunded any unused money.  The idea that the work done on his case to find out that he had not given us accurate information should be gifted to him makes no sense.  I feel like we are at an impasse with this client;

   

  Sincerely,

   

  **** ** ***** *****

  Kenny Leigh & Assoc

  Customer response

  10/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Mr. **** has now joined in the ***! Mr.**** has stated that the consult was free. I have attached for the second time my Amex ledger that clearly shows a $100 consult charge. Again, negating any argument that due diligence was do on Kenny Leighs part during a PAID consult. 

  Regards,

  ***** *******

• Initial Complaint

  07/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  After hiring Kenny Leigh and associates we received an order that was incorrect and I sent revisions that were never made. I kept going back and forth trying to schedule phone communication to which the office never reached out. And I was billed for an order sent to me on 4/22/24 that was never sent to me. I receive one call after my retainer contract and one order which was grossly incorrect. The revisions I communicated be made were never corrected and I was billed for services not rendered. Our contract states that I will be refunded money if the charges aren't a reasonable fee and that the office will maintain regular contact to which neither were upheld.

  Business response

  08/06/2024

  To Whom It May Concern:

   

  Although the person who has submitted this complaint is not actually the client, I will give an answer to the complaint.

   

  Client retained our services in early February of this year.  As per our policy, initial pleadings were drafted within 48 hours of retaining.  We filed a notice of appearance within 1 week which is customary.  Client’s first missed appointment was on 2/8 as of 2/9 client had already missed two appointments, as of 2/21 we still had not heard back from the client.  On 2/26 sent a letter to the client to reschedule once again to speak with the client.  Finally received an email from the client on 3/1 and client stated allegations that were alarming.  Once again there was a phone call scheduled on 3/1 that the client missed.  Finally had a phone call with client on 3/16, very concerned about the situation we attempted to move forward.  On 3/19 had another phone call with the client and explained the seriousness of the situation.  As of 4/22 client still had yet to sign necessary court documents.  As of 5/21 client still had not provided signed documents so we sent a letter to determine if the client was moving forward with this serious case.   On 6/20 sent a letter to the client giving them a last chance deadline to respond.  Due to the fact of the many missed appointments and lack of communication and the work that was done in good faith for the client no refund is warranted. 

   

  **** ****

  Kenny Leigh & Associates 

  ***** ********** *******

   

  Customer response

  08/12/2024

  The company states that we "missed" appointments which we were never notified they had made retainer agreement was completed and received my copy on 2/4 received no follow-up communications until 2/5 stating I had missed appointments which had not been communicated to anyone. On 2/27 I was billed for court filings created on 2/5 that were incorrect. On 3/16 I sent corrections. On 4/28 I was billed for court order created on 4/22. Second order was never provided by Kenny Leigh even though I was billed. Kenny Leigh responded no documentation was signed. That would be because knowingly lying to a court is perjury. Kenny Leigh billed for services not provided. Did not communicate appointments to the client. Did not call for scheduled appointments. And did not provide the court order that the client was charged for. 

  Customer response

  08/12/2024

  Kenny Leigh stated that there would be a portion of the money we could not use which would be refunded and we would be notified what it was which was false. He stated that if we did not go to court we would be notified about what we would receive back. Kenny Leigh's company lies to its customers and then makes you pay for services they don't even provide. 

  Customer response

  08/13/2024

  The company states that we "missed" appointments which we were never notified they had made retainer agreement was completed and received my copy on 2/4 received no follow-up communications until 2/5 stating I had missed appointments which had not been communicated to anyone. On 2/27 I was billed for court filings created on 2/5 that were incorrect. On 3/16 I sent corrections. On 4/28 I was billed for court order created on 4/22. Second order was never provided by Kenny Leigh even though I was billed. Kenny Leigh responded no documentation was signed. That would be because knowingly lying to a court is perjury. Kenny Leigh billed for services not provided. Did not communicate appointments to the client. Did not call for scheduled appointments. And did not provide the court order that the client was charged for. 

  Kenny Leigh stated that there would be a portion of the money we could not use which would be refunded and we would be notified what it was which was false. He stated that if we did not go to court we would be notified about what we would receive back. Kenny Leigh's company lies to its customers and then makes you pay for services they don't even provide. 

  (SEE ATTACHED)

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid a retainer fee to the lawyers office and no service was ever provided. They took my money and told me they couldnt help me.

  Business response

  03/25/2024

  Although initial retainers are typically non-refundable I did see a note to refund this client if we found after research that we did not have jurisdiction.  So the unused portion of this retainer is eligible for refund and will be sent to the billing department to begin their process.  The typical process is 60 days however since this has been sitting awhile, I will push this through to be done as soon as possible.

  Customer response

  03/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *******************

   

• Initial Complaint

  01/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I HIRED THIS DIVORCE ATTORNEY COMPANY BACK IN MAY 2023. I HAVE PAID THEM $3,000 AND NOW MY BILLING INVOICE #***** STATES THAT MY NEW ***** IS $3,415.10 THEY ARE OVER CHARGING ME FOR MY DIVORCE, $3,000 SHOULD BE THE ***** COSTS.I AM ON DISABILITY INCOME. THEY DELAYED MY DIVORCE WITH A VERY LATE REQUEST FOR HEARING TO THE **********, ** FAMILY COURT. IT IS FOR FEB. 20, ****. PLEASE GET MY ACCOUNT PAID IN FULL AT $3,000. THANK YOU FOR YOUR HELP.

  Customer response

  03/05/2024

  HI, I HIRED THERE **********, ** AT ****************** SUITE 500, **********, ** ***** FAMILY LAW OFFICE LAST SPRING AND I HAVE PAID THEM $3,000 TO COMPLETE MY DIVORCE AND THEY HAVE BILLED ME FOR $3,100 MORE, THIS IS PRICE GRUOGING AND THEY CANCELED MY DIVORCE HEARING FOR FEBUARY 20, 2024. I WANT A FULL REFUND, ASAP, OR THEY COMPLETE MY DIVORCE WITH THE $3,000, ASAP. I AM A DISABLED VETERAN. THANK YOU VERY MUCH.

  Business response

  03/25/2024

  After many attempts to explain that we do not do flat fee retainers and that there is no way to predict the future cost of litigation this was still confused.  After the failed attempts client submitted a BBB complaint while he was still a client.  Who also communicated that he did not have any money to continue litigation.  I am willing to write of the balance due but we can not finish the case for free.

   

   

  *****************

  Kenny Leigh & Associates

  Chief Operations Officer

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩