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Find a Location

Student Doc Processing Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Student Doc Processing Center

      7643 Gate Pkwy Ste 104-637 Jacksonville, FL 32256-2893

    • Student Doc Processing Center

      12276 San Jose Blvd Suite 514 Jacksonville, FL 32226

    Business ProfileforStudent Doc Processing Center

    Legal Document Help
    Multi Location Business

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Student Doc Processing Center has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Student Doc Processing Center

        7643 Gate Pkwy Ste 104-637 Jacksonville, FL 32256-2893

      • Student Doc Processing Center

        12276 San Jose Blvd Suite 514 Jacksonville, FL 32226

      Location of This Business
      7643 Gate Pkwy Ste 104-637, Jacksonville, FL 32256-2893
      BBB File Opened:
      1/31/2017
      Business Started:
      7/5/2011
      Business Started Locally:
      7/5/2011
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Community Tax Helpers, LLC
      Additional Contact Information

      Fax Numbers

      • (866) 936-1825
        Other Fax

      Phone Numbers

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      BBB unable to locate business
      I was contacted by Processing Doc Solutions from ************ on April 3, 2023. ****** said they were looking at student loan forgiveness for me. They attempted to gain access to my FSA account. After telling me student loans were in deferment with interest compounding daily (which is incorrect for federal loans until August 2023), they said we would be required to make a lump sum payment or a standard repayment. This is incorrect. The federal student loans are subject to income based repayment or zero percent presently. These people are dangerous. There is never a fee for processing your student loan payments, especially $39.99 a month. This is a scam. Do not give them any information and report it to the FCC.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Royce F.

      1 star

      11/29/2021

      Very Rude Customer Service.Hung Up On Me. When I asked questions about my account, spoked very rude and when I asked for her name , replied ****, when she answer the the phone she was ******* Compliance..She laughed and I asked what was soo funny and asked to speak to someone else. She put me on hold and came back to act like she was someone else. I dont need a clown handling my finances..

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