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Business Profile

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Student Doc Processing Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Student Doc Processing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Student Doc Processing Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Student Doc Processing Center

      7643 Gate Pkwy Ste 104-637 Jacksonville, FL 32256-2893

    • Student Doc Processing Center

      12276 San Jose Blvd Suite 514 Jacksonville, FL 32226

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by Processing Doc Solutions from ************ on April 3, 2023. ****** said they were looking at student loan forgiveness for me. They attempted to gain access to my FSA account. After telling me student loans were in deferment with interest compounding daily (which is incorrect for federal loans until August 2023), they said we would be required to make a lump sum payment or a standard repayment. This is incorrect. The federal student loans are subject to income based repayment or zero percent presently. These people are dangerous. There is never a fee for processing your student loan payments, especially $39.99 a month. This is a scam. Do not give them any information and report it to the FCC.

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total scam!! Tried to get in touch with Navient about student loan and got this business. Sounded legit and was totally scammed. Signed paper on phone but when i printed out paperwork phone numbers. Names that i provided were wrong.

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have been taking out 39.99 for over a year now .. I thought the money was going towards my student loans and it is not .. tried calling to cancel and no answer … I also just read that this is a scam

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Student Doc Processing Center has been charging me 29.99 a month to process my loan payments. Since federal student loans have been on hold since March 2020 because of the pandemic I shouldn’t be charged but they are continuing to charge me the 29.99. I also do not think this is a legit charge from my loan carrier and I shouldn't be paying them anything more than my IDR payment each month. I have been paying this 29.99 for years.

    • Initial Complaint

      Date:05/31/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Debting my checking account every month 39.99.

    Student Doc Processing Center is NOT a BBB Accredited Business.

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