Business ProfileforLiving Well Stores, Inc.

Approximately a few months ago I developed severe balance gait problems. My Doctor advised me not to drive and recommended a mobility scooter for occasional rides. I bought the scooter from the above company and paid $2455.22. The scooter came in a big crate and my neighbor **** helped me to open the crate and put the scooter into works. He also took a ride and said this is good for the subdivision roads and good for short distances. Me being a retired engineer in the eighties enjoyed riding the scooter and I used to charge a few times a week to keep the battery running. The Pride scooter worked a great and a week ago it did not start. **** tried using all his expertise and said perhaps the battery might be dead. The scooter came with a 36-month unconditional warranty. I called the company this morning and the gentleman I spoke with said it is definitely a battery issue and he said if someone comes to my house to install the battery it will cost around $ 400 or they will ship a new battery. I opted for getting a battery and they charged me $ ***** plus applicable tax. Me being an elderly person with health issues it is not possible to remove the old batteries and install new ones. I strongly feel since the scooter is under warranty it is their fiduciary obligation to fix the scooter not charging me DIME. I request BBB to intervene and settle the issue in my favor.