ComplaintsforCoggin Honda Superstore On Atlantic

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an use 2017 Honda Odessey on Jan 19, 2022 and I received their service report showing a few issues that were fixed but no other issues, after a few weeks a FCW/LDW failure occurred I brought it in in April and they said I have the extended warranty but it will be $150 so I paid that, then I had it back for a few days and the failure warning came back on and the check engine light. I brought it in on 4/29/2022 and they sent me a report saying I needed a new transmission, Oil pressure switches and T/belt tensioner leaking for a total of 11,000. I called and they told me I would have to pay that amount, I called the USed car sales manager and he said he will let them know I have a warranty, The warranty covered the Transmission but not the other issues that cost 1400, I called the Used car manager to ask if he would take on the cost to fix those and he didnt call me back, I then sent them an email asking the same thing, I got a call right back but they were asking me if I wanted to buy a minivan and I explained the issue and they would let the manager know. I have not heard back from the manager, I picked up my car on 5/13/2022 and paid the $250 deductible and that saturday and sunday it was leaking, as the service representative said it could leak because of the t/belt Tension and that I would have to then come bring it back in and pay the $250 again to get that fixed and the warranty company to recognize fixing it. At this point I brought it to a new place since I am getting no help from the dealership and they are ignoring my requests for them to make me whole. Even before they knew I had a warranty they were firm on I would have to pay the full amount to have the car fixed. From 1/19 until now I have not had my car for 20 days and counting with waiting to find out other issues with the car. I spoke to lawyers but they dont take on these cases, and the Car dealerships know this. I also have the initial report. Total so far 400 + 260 pending.

  Business response

  05/19/2022

  ****** ********, General Sales Manager ahs reached out to this customer. We cam tot he resolution of splitting the bill. The customer seems to be satisfied with this outcome at this point. 

  Customer response

  05/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *** ******

   

• Initial Complaint

  01/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  01/03/2022

  Thank you for the opportunity to respond.  *** ***** purchased an "As Is" vehicle from us that did need an A/C repair four months after purchase, as he states.  Given that the vehicle was an "as is" (dealership was not responsible for the cost), and *** ***** did not want to pay for any repairs himself, the option of trading for another vehicle was presented to *** *****.  All the numbers were presented, as seen on his attachments, *** ***** agreed to/signed and purchased the vehicle. 

• Initial Complaint

  09/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently had my car in for repair to Coggin Honda. They had my car for several weeks but we were able to resolve the repair (it was due to a prior repair and not fixing a defective issue). I was satisfied with that result. However, I picked up my car and within 2 hours, I experienced an electrical issue likely caused by the recent work. The service manager was rude and accusatory (oh your car is old) when I just wanted the mechanic to look at the new issue (doors/hatch locks not opening) as this was functioning fine when the car was dropped off. The manager finally told me to bring it back Tuesday (he would call me when the part he thought I needed came in)as it was Saturday evening the mechanic had left. The following Friday, I still had not received a call. I emailed the service manager and no response. I reached out through social media 2 times and never received a call from corporate. This is unacceptable. they are avoiding the issue. I want answers.

  Business response

  09/24/2021

  Just left the customer a message on 9/24/21 @ 1:27 pm. The part that was ordered just came in 9/23, I stated that we can make an appointment for next week, Tuesday or after to have the part installed.

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