Reviews

Review Details

• Review fromKevin S

  Date: 01/02/2025

  1 star
  I filed a chapter 7 so freshstart contacted my xwife after her chapter 7 was discharged but had to wait for my discharged. So I contacted the fresh start program in ************ not knowing about the local programs closer to ************. I told the salesman that I wanted a SUV just a hair smaller than the **** edge so he got it finance thru CPS in ********** and it was delivered to me in Holiday it was higher then the edge.I called the salesman n told him car was higher and he told me the sale was final n not knowing Florida law was 3 days to return no test drive involved. So I wrote a bad review online and asked for a supervisor so the initial person called me but nothing was resolved. So wife called them n spoke to the CEO secretary and said the CEO would call back it never happened. So now I'm trying to refinance for a lower payment and no one will touch it because I was told by salesman this was a good price n even with gad insurance wouldn't cover the total cost to replace.

• Review fromDavid E

  Date: 07/10/2024

  5 stars
  We found the service and staff to be above and beyond. We aren't local. We were traveling from ********, ** to ********. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (***************************), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to **************** and his staff. They're amazing.

• Review fromSteven B

  Date: 06/13/2024

  1 star
  ****************** does not care about the customer. I asked 4 days ago for the service department to send me a copy of an invoice for an anti theft update that they did there at Hyundai of Orange Park. I need it for my insurance. I have talked through the chat system and they tell me that they gave the information to the service department. I have also called with long wait times to just end up having to leave voice messages. Still no return calls and still no copy of the invoice. This is causing a rate increase in my insurance. I have made it clear that this is severely affecting my insurance and affecting me. I made it clear on the voice messages, the chats and to the one lady that I finally talked to over the phone, which she told me she gave the information to the team. If this is the type of service I get after the sell, I will no longer by from this group. I have bought several cars from this location since 2008-2020. Pretty frustrating ??

• Review fromTameka B

  Date: 04/04/2024

  1 star
  I Purchased a 2013 Chevy Equinox from them 3/11/2024 called them 7 days later because it sparked fire while taking my child to school and all motor oil on the ground and a piece of the motor now this trucks sits up because it has rims so there was no way I ran over anything that could have knocked part of the motor off .. Had the car towed to my house called them these ppl said I had to have it towed to them no I can’t do that it was my daughter Sr prom week and guess what I had to go get a rental for her to enjoy her weekend.I have text the sale man advised someone here could bring it for 400 still you wanted me to pay oh because it’s not like you in Jacksonville your like 2 hours way so what customer comes first… But this is very unacceptable here it comes 04/04/2023 no one has reached out to me to assist and the car is still broken down in the front yard w payment due 4/10 and just paid insurance on it …. SMH I need help I refuse to be out of 2600… And the want me to help pay for tow service for a car that was not fully serviced…

• Review fromANGELA B

  Date: 10/29/2023

  5 stars
  Cannot be more thankful for the great service provided by ***************************** ! ****** came to my house on her lunch break to help me start my car. I was now late for work and she saved my day! Been a customer for several years buying and servicing my car at Orange Park Hyundai. ****** always provides competent, professional service with a smile ! Thank you, ****** !

• Review fromDominic C

  Date: 09/30/2023

  1 star
  Terrible buying experience. Right from the start your paying ***** above MRSP to pay for there family plan scam. This rip off is built into the price on every car you buy you have no choice. The plan is all fluff. Seats sprayed with fabric protecter, head lights sprayed with protector, windshield sprayed with repellent. I don't need or want any of this fluff, its a scam. They don't tell you about it. I could have built my carport with the money I wasted. Then there finance guy tried to up sell even more. Classic dishonest dealership. They don't give a dam about there customers. Stay away from this greedy heartless dealership.

• Review fromRich R

  Date: 09/26/2023

  1 star
  Was told over and over a "100% Mechanical Inspection" was done on the Jeep...more on that later. The people push you into some BS Family Plan that does absolutely nothing except add to your payment. First it says it has a warranty which they told me, they dont tell you it is for a NEW vehicle only. Once I purchased the vehicle I noticed the gas light come on, I was driving back and pulled over for no headlight...literally 2 hours later from the dealership! After calling and bringing it in, I was told to bring it in..it needed a complete housing and headlight. The dealership stated they would only replace one headlight (one is black). Leaving me driving around with 2 different lights. A MONTH After emails, calls, refusing to have 2 different lights they finally agreed after a MONTH to change them. I get them changed finally and check the lights to see if they work and 3 BIG scratches are across the right headlight. I brought this up to the service department while I was still there, was told they would have to take them back off and put the broken lights back on and send the scratched light back to replace it. I told them to not even worry about because I am sick of messing with this dealership and this LEMON that was sold to me.Here are the other issues noted the next day... Dif leak, Wiper Fluid tank completely empty and found out that was bad, quart low in oil, ******** reserve tank completely empty, the electrical setup for lights is terrible and I have to get that addressed and the list goes on. I was able to take it to a mechanic to get it checked out, this is what was found: Rear Main Seal Engine Leak, Dif Leak, broken washer tank and motor, valve cover leak. And where is this 100% Mechanical Inspection Hyundai of Orange Park speaks of? I brought this up to the dealership.... I was told they wont cover it and to use my warranty. So now I have to pay the deductible to fix the Jeep. I HAVE NOT MADE THE FIRST PAYMENT YET!!!!

• Review fromSharon L

  Date: 05/30/2023

  1 star
  This was the worst service we have ever received. Tried to get a fleet vehicle settled and ****** Hanania was unresponsive and had no clue what was going on . He just passed it off to someone else and said the paperwork never came. Never looked into it further or if he did he sure didnt communicate that with **. We were doing all the work to call between the accounting **** and ****** to figure out who had the paperwork. The ignoring of phone calls and emails got so bad that we had to drive 40 minutes out of our way to see what was going on, only to have a sales manager tell ** they dont know either. As someone who worked in the car business, I can tell you this is not how customers should be treated. This was the epitome of that "used car salesman" stereotype everyone refers to. I would give them 0 stars if I could.

• Review fromSusan M

  Date: 04/26/2023

  5 stars
  I purchased a Hyundai Elantra with the help of ************************* at Hyundai of Orange Park. ***** did a wonderful job of helping me find a vehicle within my price range. He went above and beyond to set up my dealer rewards plan so I can access it on my cell phone as well as tie my cell phone into the *** system. He also showed me many features on the car before I left. ***** is a credit to Hyundai of Orange Park.*********************

• Review fromShatae W

  Date: 02/17/2023

  2 stars
  I brought two car from them in the same day one only came with a single key. I was told the key was order and four and a half months later I still don't have my other key.. I was also giving a verbal and written agreement me $11,000 trade in on my old car and it would go towards my new car instead I only received a $1,000 trade in and I still owe the bank the money for my old car!!!. After having the new car and driving it for a week. My car also was listed on the website for $48,500 and week later I'm paying $60,000 for a car! He said market ark up do the the car shortage. I was already contracted "he was just waiting on the paperwork" so I felt stuck. I also asked to speak to the ** 4 times and haven't yet heard a word.. I would never buy another car from them I've never seen business done this way before.Horrible. I agree with all the other reviews. I wish we would of walked away and purchased a car at another dealer. DO NOT USE this dealership.