ComplaintsforKingdom Management Inc

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In June 2024, I received a notification from a lawyer in West Palm Beach, asking to take on my services. When I asked him what this was regarding, he informed me it was regarding a Foreclosure lien that was placed on my house By kingdom, management association, By way of of ******* ***** association. This third-party lawyer, who had no affiliation to me, helped me out by getting the city court papers. In these papers, it showed that a few months prior to, kingdom management, by way of ******* ***** homeowners association, had sent a foreclosure lien over to the courts without my knowledge. it took over a month and a half of trying to contact them with no reply back. I started dropping them on social media, and contacting the president of kingdom management, I then received a reply back. (Please note, this isn’t the first time I’ve had to do this in this format to get a reply back from Those in charge of ******* ***** homeowners association). I was then, given the runaround by *** ********, who is in charge of ******* *****. At no point did she give me any information other than “It was already sent to the lawyers and you need to deal with them”. Per the lawyers, and the paperwork they received, they sat on the *** payment for months before sending it to them. This was back in 2021! At no point did anyone ever contact me regarding “ Late payment”, Which was not late by the way. And my understanding from multiple residence, is that they have the same issue with “missing payments” To which they had to resend. After verifying, they did receive an *** payment, it was just deposited late. That is not my fault. I should not have to be penalized for their lack of organization. I want this resolved, I want this dropped, and I want the lien removed from my house.

  Business response

  08/06/2024

  Greetings,

  Please know that ******* ********* does live in a community that we manage, ******* ***** Homeowners Association. However, we, Kingdom Management, has never foreclosed on a property. We have not foreclosed on her home. We simply do not have that authority. Her association, ******* ***** Homeowners Association, has that authority per their governing documents. Attached are the notices that were sent to her regarding her homeowner assessments for 2022. Please note that four (4) separate mailings were sent to her. All were sent to her property address as listed at *******. At our management company we document all return mail. We have none for her. Our invoicing system is very organized. We save everything.

  Also, in her community they do NOT have cluster mailboxes. All her mail was put in her individual mailbox at the end of her driveway. 

  Ms. *********** file was forwarded to the ********* *** **** in 2022 per the direction of the association. She was advised correctly by our team member, ** ********. All communication must be with the law firm as we would be violating the **** **** *********** *** to engage in a conversation with Ms. ********* at this time. 

  We certainly hope that Ms. ********* would understand that all owners must be treated to the same timeline when collecting assessment payments and forwarding accounts to a collections attorney. In addition, we send multiple reminder statements and do our best to bring it to the owners' attention that their annual assessment payment has not been received by the association. 

  Thank you for your time and we are here to assist further if needed.

  Ms. ******** *****, 

   

• Initial Complaint

  11/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I recieved a bill from ******** *** stating they represent kingdom management and are looking to collect a debt. They claim in Feb of 2023 they sent me a bill for $290 for a special assessment for our HOA. Fine, easy, im willing to pay the bill, that's not the issue. The issue is I never recieved the bill. The only letter I got on this issue is from ******** saying I owe $290 + late fees + lawyer fees totaling over $1,100, in addition to forclosing my home to collect $1,100 within 45 days or else. I have called and emailed multiple people to look into this matter and everyone's responce is ur responsible for your bills. I've lived there 9 years and never missed one payment. I have a perfect credit score with never 1 late payment in my entire life, but this $290 is the one I'm willing to risk it all for? I love my house and I love my neighborhood, I just want someone to look into the problem not treat me like I can't pay my bills. I checked the reviews there are multiple people with payment problems im not the first. I'm assuming it's some kind of automated system. Could there possibly be a mistake? All I want to do is pay my $290 bill and move on with my life. This is criminal, if I stole $1100 from someone I would go to jail, this feels like theft to me. I hate writing this letter to give my neighborhood one more bad review but I'm disgusted with the treatment I have recieved. Please look into the matter. Something is not right here. Thanks for listening

  Business response

  11/28/2023

  Greetings,

  Mr. ****** is incorrect. He was mailed various invoices along with a cover letter.

  Please find attached copies of four (4) notices there were mailed to him regarding the special assessment from his association.

  We have no return mail documented for any of these four (4) notices. The cover letter and initial invoice were mailed directly from Truist Bank.

  Hundreds of his fellow homeowners paid as a result of this first mailing sent out in one batch by Truist Bank.

  Kingdom Management then followed up several times sending out a reminder to pay. Please see those statements attached.

  Mr. ******'s mail is collected at the community guard station and put into individual mail slots. Perhaps someone was placing his mail in the mail slot for 12140 Spiney Ridge Court, a different address all together.

  Please know that we have tight documentation of all billing that is sent from our office as well as from Truist Bank. Mr. ****** is incorrect to blame our company for him not receiving any notice of the 2023 special assessment. Please know that the Board will be meeting in the near future to vote on a 2024 special assessment.

  Please remove this complaint from our company's record. We consider this complaint closed. Thank you for your time. 

• Initial Complaint

  07/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 26, 2023 I contacted Kingdom Management regarding my past due HOA assessment. I asked the full amount due, including the late fees and if they can take the payment on the phone. She said no but she gave the website, Trusit Bank, which I immediately made the payment to avoid it going to collection. Then about 3 weeks later I received a certified letter from ******** *** ***** stating I owed them about $350 for attorney and administrative fees. They deducted the fees I paid Kingdome and added attorney and admin fees. I immediately contacted Kingdom and they stated that they never received my payment and I have to contact ********* After speaking to a very rude young lady at ******** I was told that Kingdom did receive my payment and forward the payment to them. Then Kingdom claimed that I didn't call them in April but I have a phone log from ******* that shows I did called them on 4/26/2023. After speaking with ******** this morning, ******** said if I don't pay the admin/ attorney fees they will place a lien on my home and file litigation for foreclosure. According to the latest letter ******** sent me, dated 6/26/2023, "The Association's record reflect a past due balance beginning May 3, 2023, which resulted in this account being forwarded to collection with our office." I made my payment on 4/26/2023. I called Kingdom and asked to speak with the accounting office to try to get better understanding why they sent my payment to ******** weeks later but i was told that Accounting will not speak with me.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was parked in my assigned parking space in front of my unit. It was damaged in a hit and run. I removed it from my insurance as it was a loss and currently not drivable. I removed the plate on 4/18/23 and turned it into the DMV on 4/19/23, as obligated by law, in preparation to sell to a Buyer. The vehicle was scheduled to be viewed and purchased on 4/22/23. I work from home. My son came from school and informed me my vehicle was no longer in the front. I was utterly devastated thinking my car was stolen in broad daylight. After several calls, speaking to a Sheriff, a rep at FDOT, I called Kingdom Management office to determine if they were involved. I provided my name , unit #, and vehicle make and model on the phone to the receptionist. She informed me that the note in the system reads that the HOA property manager put in a request to the Board to have my vehicle towed. Although HOAs have the authority to tow a car that is considered improperly parked on their private property, they must give sufficient notice before doing so. HOA car laws state that an association must give a violation notice at least 96 hours before actually towing a vehicle, provide written authorization to let the towing operator know that the HOA has the power to request the tow, and inform the owner of the tow within one hour of authorization. Kingdom Management failed to provide me such notice to myself or my landlord, written or verbal, with 96 hours before authorizing a tow or within one hour of scheduled tow. Kingdom Management has failed to return my call immediately before end of business to prevent delays in locating car to prevent storage fees. All violations of my rights. I demand Kingdom Management cover all fees incurred for towing, it's safe return, incurred storage fees, and time lost from work to attend to this matter.

  Business response

  05/01/2023

  ********* *** *******
  
  We appreciate you reaching out and taking the time to express your concerns. We’ve reviewed the notes associated with your address and hope to provide some clarity.
  
  Per the governing documents, to which all residents agree upon moving into the community, inoperable vehicles are not to be stored on the property for any length of time. While we were informed there were no tags on the car, Kingdom Management was not the party who requested the tow.
  
  Even if the tow request was made by management, which in this case it was not, it is the responsibility of the tow company to provide all warnings as required by law that a vehicle is going to be towed. For this reason, we recommend you direct your inquiry to the towing company.
  
  Upon reviewing our call log, we see that when we tried to return your call, the number that you left in the voicemail was the number to a different management company. We called and spoke with their team, and they informed us that they did not know you and were unfamiliar with your towed vehicle concern.
  
  We do consider this matter closed and encourage you to direct your concerns to the tow company.
  
  Thank you!

  Business response

  05/05/2023

  Greetings *** *******
  
  For clarification, Kingdom Management and the Ponte Vedra Court Board of Directors are two different entities. Kingdom Management is the management company, and as such, must be a signer on the contract with ASAP towing. However, no representative of Kingdom Management requested the tow.
  
  ASAP’s Tow Away Zone sign is located on a post adjacent to the Ponte Vedra Court community sign at the front entrance. If you’d like to discuss the local laws regarding towing vehicles in your area, again, we encourage you to contact ASAP Towing as it is their legal responsibility to know and follow these laws.
  
  If you have further questions, we encourage you to contact your landlord as it is their responsibility to share with you all rules of the condominium association regarding untagged vehicles. Even so, these rules, as well as all other governing documents, are currently easily accessible for your convenience on the Ponte Vedra Court community website, www.PVCourt.com.
  
  Please note in August of 2018, the Ponte Vedra Board of Directors voted to establish new rules and regulations that are now part of the governing documents. Rule 9 reads, “Disabled and unlicensed (including expired tags) vehicles are prohibited and will be towed. This includes vehicles that are operable but have faulty equipment that causes excessive continuous noise.”
  
  We understand your concern and frustration, but Kingdom Management didn’t order the tow and isn’t responsible for providing warnings. For this reason, beyond pointing you in the right direction, we’re the wrong party to be contacting for resolution. We encourage you to reach out to ASAP Towing, and we consider this matter to be closed.
  
  We appreciate your time.   

  Customer response

  05/08/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** *********  ********** ********

  I am rejecting this response because: I am rejecting this response because: ******* *****, the Business Owner and President of Kingdom Management, also serving as the Property Manager, Kingdom Management Corporation for Ponte Vedra Court Homeowners Associations, Inc., is on record as the person who called the office of Kingdom Management to request permission from the Board to request the towing of my vehicle. As such, ******* ***** is a representative of Kingdom Management and the Ponte Vedra Courts Board of Directors, obtaining approval and initiating the towing of my vehicle, without providing proper notice, as written in Florida Statute 715.07. Kingdom Management, in a attempt to backtrack their wrong, sent the following Violation Notice, dated May 3, 2023, weeks after the towing of my vehicle on April 20, 2023, to adhere to a violation that they had already remedied themselves, violating my rights under Florida Status 715.07. The letter was sent in poor test and indicates that this situation is bordering on harassment and bullying, as there is no vehicle currently parked in my assigned spaces that would warrant this recent violation notice. Furthermore, I understand the local laws regarding towing vehicles in my area, the HOA's rules regarding untagged or abandoned vehicles, and the rights responsibility of the HOAs within Florida laws. ASAP towing does not independently monitor Ponte Vedra Courts but will only come to the private property when prompted by a representative of Kingdom Management, and not so often, a resident. As such, it is apparent that I was targeted by a representative of Kingdom Management due to the face that there has been an abandoned damaged and untagged tan Hyundai vehicle parked in our Visitor space since January 2023. My vehicle was legally parked in my space with proper tags until I removed them on 4/19/23 to turn into the St. Johns County Tax Collector Office on same day, in preparation for a potential sale between 4/21-4/23. My actions did not warrant or justify the towing of my vehicle as does the abandoned totaled tan Hyundai vehicle that remains illegally parked on private property in a visitor space. Why did ******* ***** see fit to tow my known resident vehicle versus one that is abandoned and untagged in a visitor space with owner unknown?
  
  Regards,
  
  ********* ******
  

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Kingdom Management provided an incorrect Estoppel certificate to a title company in response to a sale on our property. An agent of the company confirmed that information was incorrect but despite this the company has not corrected the problem. It was stated that there were violations listed against our property for bad grass and weeds along a fence. No such violations were received, and again this was confirmed by a person in their office. The company had promised to get this resolved but to date has not done so and the owner will not respond to my calls. Each person we have spoken to refuses to allow us to speak to the owner who is also the person who said they would resolve this issue. The Title Company has also reached out to this company with unsuccessful results, nobody is responding to their requests either.

• Initial Complaint

  11/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Resident of the Sandler Chase Subdivision and the complaint is attached in the enclosed letter.

  Business response

  11/30/2021

  BBB of Northeast Florida & Southeast Atlantic

  4417 Beach Boulevard, Suite 202

  Jacksonville Florida 32207

   

  RE: Complaints – ********, ********, ********

   

  Greetings,

  We received three identical complaints from *** ****** ******* at **** ********* ***, *** **** ******* at **** ******* **** ****** and *** **** ****** at **** ******* **** ****** in the Sandler Chase Homeowners Association community. As these complaints are all identical, we would like it documented that we will be issuing a single response for all three complaints. Our response to be documented is as follows:

  After careful review of the submitted complaints, we would like it stated that all parties are terribly misinformed about HOA government, practices and procedures. The Board of Directors for Sandler Chase Homeowners Association has elected to work with an attorney who will educate them on their numerous misconceptions and misunderstandings. These individuals will be invited to a public meeting held by the association in the near future. I consider this case closed.

  Sincerely,

  ********** *****

  *** ******* *****, Owner

  Kingdom Management Corporation

   

• Initial Complaint

  11/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  **********************attached DEMAND LETTER has already been emailed to ***** **** in the Jacksonville Office

  Business response

  11/30/2021

  BBB of Northeast Florida & Southeast Atlantic

  4417 Beach Boulevard, Suite 202

  Jacksonville Florida 32207

   

  RE: Complaints – ********* ********* ********

   

  Greetings,

  We received three identical complaints from *** ****** ******* ** **** ********* **** *** **** ******* ** **** ******* **** ****** *** *** **** ****** ** **** ******* **** ****** in the Sandler Chase Homeowners Association community. As these complaints are all identical, we would like it documented that we will be issuing a single response for all three complaints. Our response to be documented is as follows:

  After careful review of the submitted complaints, we would like it stated that all parties are terribly misinformed about HOA government, practices and procedures. The Board of Directors for Sandler Chase Homeowners Association has elected to work with an attorney who will educate them on their numerous misconceptions and misunderstandings. These individuals will be invited to a public meeting held by the association in the near future. I consider this case closed.

  Sincerely,

  ********** *****

  *** ******* *****, Owner

  Kingdom Management Corporation

   

• Initial Complaint

  11/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  See Attached Letter

  Business response

  11/30/2021

  BBB of Northeast Florida & Southeast Atlantic

  4417 Beach Boulevard, Suite 202

  Jacksonville Florida 32207

   

  RE: Complaints – ********* ********* ********

   

  Greetings,

  We received three identical complaints from *** ****** ******* ** **** ********* **** *** **** ******* ** **** ******* **** ****** *** *** **** ****** ** **** ******* **** ****** in the Sandler Chase Homeowners Association community. As these complaints are all identical, we would like it documented that we will be issuing a single response for all three complaints. Our response to be documented is as follows:

  After careful review of the submitted complaints, we would like it stated that all parties are terribly misinformed about HOA government, practices and procedures. The Board of Directors for Sandler Chase Homeowners Association has elected to work with an attorney who will educate them on their numerous misconceptions and misunderstandings. These individuals will be invited to a public meeting held by the association in the near future. I consider this case closed.

  Sincerely,

  ********** *****

  M** ******* *****, Owner

  Kingdom Management Corporation

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩