ComplaintsforRise A Real Estate Company
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am filing this complaint regarding all the fees I was charged and not made aware of. When i moved in I was charged a Non-refundable ******** ****** *** of $264.00. This fees was charges in lieu of a security deposit. When I sign my initial lease I was told that since I had a guarantor I would only pay $264.00 one time and that fees would be used for any damages. I renewed my lease, I was charged $264.00 again. I was never told that I would pay a *********** ****** fee each time my lease is renewed. Tenants are not paying the same amount per room we all are being charges different amounts. Some pay more and some residents pay less. This company is running scams on students my lease state the landlord rental company is ****** ********** ***. I pay rent to Rise Real Estate. When you contact ****** they responded back statin they have no dealing with the student housing however ****** Properties is using the same ******** ******* as Rise Real Estate.Business response
08/25/2023
Thank you for allowing us to respond to this complaint.
The ******** ****** *** is a part of the lease agreement that was signed by ******* ****** in August of 2022. On page 8 of the lease provided here by *** ******, the Special Provisions explains that the fee is charged at the start of each lease term.
When the subsequent lease was signed for the lease term starting in August 2023, the resident signed a similar lease with the same special provisions on page 8 of the lease agreement.
Rents are subject to change at any time without notice. Residents may have different rent depending on when the lease is signed. Rents may also change on a daily basis.Customer response
09/05/2023
this complaint has not been resolved. I haven’t heard anything back from the company regarding my refund.Business response
09/19/2023
Hello, and thank you for reaching back out.
Please refer to page 8 (special provisions) on the lease.
The ******** ****** fee is a part of the lease agreement that was signed by ******* ****** in August of 2022. On page 8 of the lease provided here by *** ******, the Special Provisions explains that the fee is charged at the start of each lease term.
When the subsequent lease was signed for the lease term starting in August 2023, the resident signed a similar lease with the same special provisions on page 8 of the lease agreement.
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Contact Information
10161 Centurion Pkwy N Ste 200
Jacksonville, FL 32256-0523
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.