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Business Profile

Specialists

Mori Bean & Brooks PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialists.

Complaints

This profile includes complaints for Mori Bean & Brooks PA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mori Bean & Brooks PA has 2 locations, listed below.

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    Customer Complaints Summary

    • 99 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Baptist Emergency Town Center on March 6,2022 and received a CT scan. I was billed by the ER $175 which was the remainder of my bill that the insurance did not cover. Later in September of 2022, I received a Collections letter saying a charge of $458 is being requested from Mori, Bean, and Brooks, Inc. After contacting Credit Management, they told me that MBB had closed my account with the collections agency and that I needed to contact MBB directly. So I contacted MBB and was told that I could not make a payment because I have to pay through the collections agency. At this point I had called MBB twice and the Credit Management twice and was receiving the run around. So I contacted my insurance to see if this claim was already paid, and come to find out my Insurance Agency has paid $468 for the CT Scan that took place on March 6,2022. So why am I being billed now in September 2022 for something that was paid by my Insurance Agency back in March of 2022? It makes no sense! I should not owe any money to MBB for any services, especially if my Insurance covered my expenses. The only outstanding payment that needed to be paid was $175 which was paid by me. I have contacted MBB constantly and I still receive the same statement that I have to pay through the collections agency. I have thought about seeking legal assistance because it seems like MBB is trying to scam people for money they do not owe!

      Business Response

      Date: 10/10/2022

      HI 

       

      Call BCBS they stated they have not paid the claim for Mori. Bean and Brooks. Refiled claim with correct sponsor name. Will have our patient experience call you with details. Did remove from collections. 

       

      thank you,

      Business Response

      Date: 10/13/2022

      Hi 

      I am having one of our patient experience leads call you and explain. There is no patient responsibility, we are currently working with BCBS in regard to recouped their money. 

       

      thank you,  

      Customer Answer

      Date: 10/15/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *****

       

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent to a collection agency for $11.73 after the firm was paid by insurance and co-pay. I had no choice that they are the provider I was sent to for radiology and have been sued in the past for fraud.

      Business Response

      Date: 10/10/2022

      HI 

       

      Services were performed at ******* ****** ************. Please call our patient experience team to review charges and what was done. 

       

      ************* It looks like you called in and they explained the balance. I will have a supervisor call you back 

       

      thank you, 

    • Initial Complaint

      Date:10/03/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a bill from this company for MRIs and Xrays I had done at Ascension Sacred Heart Hospital in ********* ******** I had Florida Medicaid as secondary insurance. They did not ever file with my secondary insurance. They are not allowed to balance bill me for the fees after what what my primary ins covered.

      Business Response

      Date: 10/04/2022

      Hi 

       

      Thank you for your information it looks like we did receive payment from your secondary and a contractual adjustment was not applied. I show no attempt to contact our patient experience department to resolve issue prior to placing this complaint. I will have a $0 balance statement sent out to you at the address provided. 

       

      Thank you, 

      Customer Answer

      Date: 10/04/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, this bill was sent to a collections agency before I received anything which is why I did not contact their customer service department. 

      Regards,

      ****** *********

       

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never heard of MBB. I've never received a bill from MBB. The first time I've ever heard of this business is from Credit Management collections trying to collect on a $2306.00 debt that I supposedly owe. Again, at no point was I contacted for any kind of payment for these supposed charges.

      Business Response

      Date: 10/04/2022

      HI 

      These services are for a minor at ****** ***** on 04/20 - 04/23/2022. Several statements were sent to the address that you have provided on 06/05/2022 and 07/20/2022. If you need further detailed information please call our patient experience department at ************. thank you 

      Customer Answer

      Date: 10/05/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: ********

      I am rejecting this response because: I have reviewed the mail that I received during that time and can confirm that I have received no bill from this business.

      Regards,

      ******* *******

      Business Response

      Date: 10/10/2022

      Hi Ms. *******

       

      Bills have been responded on by the apparent father of the minor. Account is not in collections and is being reprocessed by the insurance. 

       

      thank you, 

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a mammogram and breast ultrasound in September 2021. Mori, Bean, and Brooks billed my insurance company and was paid by them. I paid my copayment charges when billed by Mori, Bean, and Brooks. I February of 2022, MBB charged my insurance company the same exact charges that were filed in September. For some reason, the insurance company paid them a portion of the charges. I have received 2 more bills since. I paid one because I didn’t want my credit harmed and thinking that would be the end of it. I received a bill yesterday, it showed the insurance company demanding back some of the payment, so I was billed. I don’t get anywhere when I call the billing department. I emailed over my EOB’s from the insurance company to them today. I know I will be calling everyday until they can explain these billing practices. They know they can over charge and expect you to pay because if you don’t they will turn you over to a collection agency and mess up your credit.

      Business Response

      Date: 09/16/2022

      HI 

      This account has been corrected. I will have our patient experience team reach out to the patient. 

       

      thank you, 

      Customer Answer

      Date: 09/19/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: ********

      I am rejecting this response because:

      Regards,

      ***** ********

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice from Credit Management LP stating that I owe collections for Mori, Bean and Brooks, Inc. However, I have never received services from them. The date that they stated that I received services (8/30/22), I never went to the doctors. I have never received services from the. Furthermore, I have not visited any of their facilities in over a year. They state that I owe $75.51. I never received a bill from any doctors office, or service provider prior to receiving this collections notice. I spoke with *******, who requested my file number. I provided her my file number, which she then asked for my birthday and for my full mailing address. She stated that it was from October 26 of 2021, and then there was a second service of Oct 26, 2021. She stated that I owed $181, and when asked about the difference. She stated that a letter was sent, but was never received. I requested this to be mailed again along with the full bill as to why I owe the amount. I was told that they cannot send this to the client. I asked for a supervisor, and was placed on hold for ******** *******, $123.10 was advised that this was now the amount that was owed. When confronted with the information that this was different, he threatened to terminate the call. ******** then said $198.61 was what I owed. This is ridiculous that they cannot even keep a correct number. I request that the BBB shut them down for failure to provide accurate statements to clients, proof of services rendered, and appropriate means to collect.

      Business Response

      Date: 09/16/2022

      Hi 

       

      will have our patient experience team reach out to patient. Current balance is $198.61. 

       

      thank you, 

      Customer Answer

      Date: 09/16/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: ********

      I am rejecting this response because: During my conversation they provided multiple amounts that were supposedly owed. But they refused to provide proof. Until Proof is provided, nothing will be paid. 

      Regards,

      ********* ******

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No details have been provided only Credit Management attempting to collect for this creditor and providing no information whatsoever.

      Business Response

      Date: 09/16/2022

      Hi

       

      I will have our patient experience team reach out to the patient. 

       

      thank you, 

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9 September 2022, I received a bill from MBB for $291 for "radiology services" rendered on 19 August 2022. I was referred by the VA for two X-Rays required to complete my claim as part of the IDES process, and all parts of the claim are covered by the VA. In addition, as an active duty servicemember, my insurance would completely cover such services, in any case. Instead, I received a bill. I contacted my insurance and my VA rep, who informed me that the services WERE paid for. I contacted MBB, but can only teach a call center who ignore the fact that it was paid for and attempt to collect money from me.

      Business Response

      Date: 09/16/2022

      HI

       

      Claims were processed and paid. I sent out a $0 balance statement to the address we have on file. 

       

      Thank you, 

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I had a $87 bill on my credit report. It stated it is from Mori Bean & Brooks, whom I have never heard of. I have contacted my local hospital (because I have not went to Jacksonville) to see if I possibly had a bill with them from services I received years ago and they stated they have never heard of Mori Bean & Brooks. This collection has negatively affected my credit score and after looking the company up, it seems like I’m not the only one. I am trying to see if there is a way to get this removed from my credit.

      Business Response

      Date: 09/09/2022

      HI

       

      Patient was seen at Calhoun Liberty Hospital which is in ************ *** MBB Radiology is the billing entity for Radiology Associates of FL the board certified reading Radiologist for the hospital. 

       

      thank you, 

      Business Response

      Date: 09/16/2022

      Hi 

       

      I am reaching out to the site to verify information. If validated I have asked the facility to contact you since we are only the reading radiologist for the facility we do not see the patient only read the films. 

       

      thank you, 

      Customer Answer

      Date: 09/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      Calhoun Liberty Hospital has contacted me via phone  They have noticed me that the billing was an error and I should not have been billed  for the services. They did advise they would be contacting MBB to have the collection removed

      Regards,

      ****** ******

       

    • Initial Complaint

      Date:08/17/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debt collection in the mail from Mori Bean and Brooks for $121.00. Upon contacting Credit management LP, (who is the debt collector). They mentioned it was supposedly for radiology services, for which I was never informed of during a ER visit. I contacted the hospital's billing department to follow up and they had never heard of the company nor did they have a relationship with this company. My insurer also verified that all claims had been paid for the services i received in the hospital on 3/2/2022. Upon searching, the company Mori Bean and Brooks, it is obvious that many others have similar issues and a pattern of fraudulent charges seems clear. I do not trust the reputation of this company and have disputed the charge wiht the debt collector as well as with the insurance company to flag the issue.

      Business Response

      Date: 08/24/2022

      HI

       

      Mori, Bean and Brooks is a division of Radiology Associates of South Florida which is the reading Radiologist for Bethesda Hospital. We did not receive insurance from the facility when you were there. If you would like to confirm with Bethesda Hospital that Radiology Associates of South Florida is the board certified Radiologist for them please do and then call our patient experience department and with insurance information and we can file to your health insurance. 

      (**** ******** our office hours are 9:00 AM – 6:00 PM EST . 

       

      Thank you, 

       

      Customer Answer

      Date: 08/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** ******

       

    Mori Bean & Brooks PA is NOT a BBB Accredited Business.

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