Reviews

Review Details

• Review fromAngelica M

  Date: 04/17/2023

  1 star
  I bought my current house paid off and shouldve received the title to my house but after asking several times where is the title? I am not getting a direct response other than its the seller who is not fixing the problem it had been 5 months now to get the issues fixed and sent the title. Im at the end of my rope thinking of the next step I need to do to make sure I have the title in my hands because of so many stories of houses sold to someone but comes to find out that the house was not meant to be sold. Its was a stressful process for my family and my real estate agent working with them.

• Review fromMark C

  Date: 03/21/2023

  1 star
  Change title companies as quick as you can. Sadly we had to use them because the seller wouldn't accept a deal without them and this was their rental property. Sad to see a company that does not care about how they perform for their clients. They did not respond to our emails or calls and delayed our closing multiple times because of their inaction and ineptitude. They aren't going to change as I can see many other people ave had issues with them in the past, so they will say one thing and then change nothing. **************

• Review fromSheena W

  Date: 03/04/2023

  1 star

  Sheena W

  Date: 03/04/2023

  Absolute trash!!!!!!! I wish that I could give them negative stars. Im selling my house to a company that rents homes out, and they insisted on using Selene as the title company. Selene refuses to answer calls from my realtor, and insists on adding fees to me that the buyer is supposed to pay! I would not recommend this company to my worst enemy. Im not signing anything until they get it right! If they cant be honest and get the little things right, what makes me believe that theyll fund my account correctly? Ive never experienced such unprofessionalism in my life. This company is one big red flag.

  Selene Title LLC

  Date: 03/09/2023

  Selene Title is disappointed to hear that our service was unsatisfactory. We never intend to make a stressful process more stressful and sincerely apologize for the difficulties you encountered in working with us. I understand your frustration was compounded with the delay in your wired proceeds, and we are extremely sorry for that delay. Unfortunately, your transaction came at an unexpectedly busy time in which we were short-staffed and our escrow officers had an extremely heavy workload. That is no excuse for poor communication, however. Once we realized you were unhappy with your escrow officer, our Vice President of Operations took over communications with your agent and made every attempt to ease the concerns. We are sorry to hear that her explanations and reassurances were not enough to gain your confidence in us. Please accept our apology for your negative experience. We strive to make all closings a positive experience for our customers and regret that did not happen for you. Please reach out if you would like to discuss further.

• Review fromMary F

  Date: 02/02/2023

  1 star

  Mary F

  Date: 02/02/2023

  They sent me a refund check for over payment of my property taxes 6 months after my closing, and the check bounced. it is impossible to get in touch with them to get a replacement check. no phone number on the website only email address that they do not answer. I would not recommend this company for anything.

  Selene Title LLC

  Date: 02/14/2023

  Selene Title is very sorry to hear of this negative experience, and we take responsibility for the problem that occurred. There was miscommunication on our side which resulted in sending you the check in error. When we discovered the error, we should have contacted you to let you know of the error and that the check would be voided. We have made changes in our process to ensure this kind of issue does not occur again. We are also making updates to our website so that our customers will have readily available contact information. We sincerely apologize for our failure to communicate and the inconvenience our error caused.

• Review fromEsther C

  Date: 01/12/2023

  5 stars

  Esther C

  Date: 01/12/2023

  My experience with Selene Title was quick and professional, I absolutely adore *****, she answered all of my questions and made me feel very comfortable with the process and always returned my calls, Everything went smoothly.

  Selene Title LLC

  Date: 01/18/2023

  We are so glad to hear that you were happy with our service! We strive to make our closings as smooth and easy as possible and are excited to hear that we lived up to our standards. Thanks for sharing your experience! We hope we can serve you again in the future!

• Review fromBrad L

  Date: 07/20/2022

  1 star

  Brad L

  Date: 07/20/2022

  Selene title failed to send the payoff to our mortgage company after closing. We closed May 16 on my home of 10 years, July 5 we received a call from our mortgage company attempting to collect a debt for **** and July payments. I informed them we sold the home May 16 and the title company was responsible for any payment after that date. I reached out ti Selene Title immediately, they said they dropped the ball and look into it. They did pay the loan off the next day, but unfortunately, my credit report was dinged with no pays. Never was late on a payment in 10 years. I attempted to get in touch with them for a resolution to get my credit report corrected, dropped 132 points and they have yet to assist. I spoke to 2 different people over the phone, they seemed to thank it was funny, laughing casually as I was extremely frustrated. The Manager was out who was supposed to be able to provide a solution so they gave me her contact info and email. Auto reply that day she was out. The following week I reached back as I heard nothing back, then I sent another email requesting an update. Few hours later she called and said they dropped the ball not sure how this happened and she would draw up the letter and send to me and the credit bureaus. Days go by again, no updates, no letter, by this time my previous mortgage company already reached out to the credit bureaus and informed me they have it straightened out. Selene Title Kept passing the buck, no accountability, couldnt imagine a worse scenario. I have never left a review before, but one star is too many for this company. Garbage, incompetent, no empathy, hope they get better for other customers or they go out of business.

  Selene Title LLC

  Date: 07/29/2022

  Selene Title sincerely apologizes for our failure to send your payoff timely. We know this error has caused damage to your credit and created much worry and frustration for you. We further apologize for the lack of concern you encountered when you contacted our associates with this issue. The response you received is not acceptable. This matter is very serious and should have been acted upon promptly. We did send a letter to your lender requesting that the negative items be removed from your credit report; however, this action occurred later than it should have. Again, we are extremely sorry. If you encounter any further issues due to our error, please reach out to our legal department at ******************************** or **********************.

• Review fromMark K

  Date: 07/14/2022

  5 stars

  Mark K

  Date: 07/14/2022

  As the seller, we worked with both the ******* ** and ******* offices. We were concerned after reading some of the negative reviews. There was no need for concern as our transaction went very well. Ours was a little more complicated as we closed remotely from *******. Even though there was a minor issue with one document during closing, Selene Title was very responsive, we closed on schedule without any issues and funding was prompt. The whole process was very smooth and we would not hesitate to work with them in the future.

  Selene Title LLC

  Date: 07/22/2022

  We are so glad to hear you had such a positive experience with Selene Title. We are working very hard to provide a better customer experience, and we are happy we were successful on your transaction. Thank you for your review, and we hope we can help you again in the future!

• Review fromHarry K

  Date: 07/12/2022

  1 star

  Harry K

  Date: 07/12/2022

  Working with this title company was not a great experience at all. We had 2 transactions with this company where we represented the seller. Communication was terrible. No one answered their phones. I could barely get confirmation that the mobile notary was going to show up until 3 minutes before the signing was scheduled. On top of that, they mailed our commission checks to the wrong address on the first transaction. We asked repeatedly for a tracking number that they could not provide. When they provided it, it was obvious that they had not even mailed the check out and they were telling us they did. When we attempted to be proactive and make sure they did not make the same mistake on the second transaction, they responded that they had the correct mailing address. A week after closing, we never received checks and when they finally responded to my email they said they did not have our address. It was almost comical. This company is not efficient, their customer service is not great, their attitude is less than friendly, they do not work as a team. Overall, this was not a pleasant experience. We sell over 130 homes a year, we work with tons of different title companies on each transaction and we would NEVER choose to work with this title company or recommend them to anyone.

  Selene Title LLC

  Date: 07/22/2022

  We are very sorry for your two negative experiences with Selene Title. Our lack of responsiveness and communication is disappointing and does not meet our expectations for customer service. We are working hard to make improvements in our processes and to stress the importance of prompt and clear communication with all of our associates. We hope that you will give us another chance to provide a better experience in the future.

• Review fromNicholas H

  Date: 06/17/2022

  1 star

  Nicholas H

  Date: 06/17/2022

  Working with Selene Title has been the worse experience ever. They never returned calls, missed deadlines, we agreed to extend the contract date (that they missed) only to have them hold our fund hostage as they revised HUD papers we already singed in person during closing. Stay away from this shady, incompetent title office.

  Selene Title LLC

  Date: 07/29/2022

  Selene Title regrets that you had a negative experience closing with us. We understand your frustration in dealing with delays and last minute changes. Our communication and service level did not live up to the standards we strive for, and we apologize for that.

• Review fromJennifer A

  Date: 06/17/2022

  1 star

  Jennifer A

  Date: 06/17/2022

  Would never return calls ever for 45 days. Paperwork was wrong at closing. When we called to talk about it never answered. Then held back money when they found errors in their paperwork. Had fees added in that we should have NOT paid.

  Selene Title LLC

  Date: 06/29/2022

  We are very sorry you had a negative experience. The issue was due to a delay in instruction by the selling agent, but lack of communication on our part is never acceptable. We will be reaching out to you.