Complaints

This profile includes complaints for Auto Boutique, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Auto Boutique, LLC. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Auto Boutique, LLC.

  9012 Beach Blvd Jacksonville, FL 32216-4625

  
• 

  Auto Boutique, LLC.

  10100 Atlantic Blvd Jacksonville, FL 32225

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto Boutique sold us a used 2017 Dodge Journey on 12/19/2024 for &*****. Salesman assured it is in good working condition. After a couple of weeks driving it, felt jolt movements while driving and then the engine light came on. Took car to auto shop for what we thought is a minor preventive maintenance or some repairs needed which is no problem for us to pay since this a used car problems are expected. We were very upset when presented with a $5,000 repair estimate. The costliest is the replacement of catalyctic converter. We were not inform the catalytic converter is broken. In ******* this is supposed to be inspected before being sold. I would like the Auto Boutique to pay all the repairs estimate and they endangered our life by letting us drive this unsafe vehicle

  Customer Answer

  Date: 03/06/2025

  March 5, 2025 is when I went to Auto Boutique and talked to the manager about my complaint. I asked respectfully if they could at least have the catalyctic converter replaced. He told me he will replace it but I have to pay for it and then we left his office disappointed. We bought the car as is condition and no warranty. Even though in this condition, shouldnt they have inspected the car because according to Maxi Autos pin-point inspection it appears even the easy fixes such as windshield wiper and oil change is due.

  Business Response

  Date: 03/18/2025

  **** ******, purchased the Dodge Journey with ******* miles for the amount of 4900 12/19/2024 AS-IS without any service contract for any mechanical break down.  The customer was given the option to get the vehicle inspected prior to purchasing the vehicle which the customer waived. The customer was given the 5day or 500 mile exchange policy at the time of purchase and nothing was brought to our attention within that time frame.  A couple of months later the customer contact us regarding her vehicle concern and we inform the customer that she can bring the vehicle to us and we will diagnose the vehicle to verify her concern and take the necessary steps to getting her concern addressed. The customer was given an estimate for repair through the shop she took the vehicle to for 5k to repair the vehicle, we informed the customer that we would not be paying for the repairs but she can bring the vehicle to us and we will help her with the repairs even though the vehicle was sold AS-IS. Customer got upset because she wanted us to pay the 5k to someone else to repair the vehicle. We are not willing to pay 5k for something that we can take care of at the dealership for a lot less. At this time there is nothing we can assist with in regarding this matter. 

  Respectfully 

  Auto Boutique LLC

  GM

  Ali

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Auto Boutique due to their failure to properly disclose warranty terms and their ongoing delays in processing my refund.I purchased a vehicle from Auto Boutique in June 2022. After selling the vehicle, I attempted to cancel the remaining warranties. However, I was informed that one of the warranties was non-cancelablesomething I was never told at the time of purchase, nor is it stated in any of the documents I signed.The other warranty was successfully canceled on December 16, 2024, and I was told that the refund process could take up to eight weeks. As of February 20, 2025, I have yet to receive my refund. I have made multiple attempts to contact Auto Boutique, but my calls and emails have gone unanswered. When I do reach someone, I am repeatedly told that they will follow up, yet I never receive any updates or resolution.This lack of transparency and failure to process my refund in a timely manner is unacceptable. I am requesting BBB intervention to ensure that Auto Boutique honors their commitment and issues my refund immediately. Additionally, I would like clarification on why the non-cancelable warranty was not disclosed at the time of purchase.

  Business Response

  Date: 02/20/2025

  WISAANAA  *******, Thank you for bring this matter to our attention. We greatly appreciate your feedback as we strive to provide an exceptional experience and service to all of our guests. It is unfortunate to hear that you did not have a positive experience with our facility and we sincerely apologize for any inconvenience we may have caused. ******** purchased the 2021 Chevrolet Malibu 06/18/2022 As-Is but did purchase a service contract, purchased GAP coverage and the environmental protection. She wanted to cancel the service contract 1 year after the initial purchase date and per her request the service contract was canceled 5/23/2023 and she was informed the the cancelation process can take up to 8 weeks from date of cancelation form submission date and the check was sent to her finance company 7/19/2023. She reach out to us in December of 2024 to cancel the Gap coverage on the vehicle and a cancelation form was submitted 12/16/2023. She was then again informed that the cancelation process takes up to 8 weeks from cancelation form submission date. The check for the Gap cancelation was sent out as of 02/20/2025. I reached out to ******** and informed her that the check would be sent to the finance company today. I also informed her that the environmental protection was already applied to the inside and outside of the vehicle and we can not remove it off the vehicle so there for it is not cancelable. We have done all we can to assist Wisaanaa with her concerns and answered all of her questions to the best of our ability. I also informed her that if there is anything else we can do to assist her in any way that she is more than welcome to reach out to me directly. 

   

  Respectfully 

  Auto Boutique LLC 

  GM 

  *** *******

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on Feb 14, 2025. Earlier that day and the day before I been emailing back and forth with the company about a vehicle and was given a link for tax, tag, title fees and also they had a disclosure of their fees on the email..totalling $19,051. When I went in to purchase the vehicle they brought me a paper that said $20,500 and I showed them the emails..they spoke with a manager and agreed to $19,700, saying there were additional fees and the email was wrong. One of those fees was $296 for LoJack..which I didn't want but told was required. However, they never provided me with any way to use or access LoJack and have since refused to return any phone calls since then and I have called, emailed, and texted daily.

  Business Response

  Date: 03/03/2025

  ****** *******, Thank you for taking the time to leave us a review. We greatly appreciate your feedback as we strive to provide an exceptional experience and service to all of our guests. Customer purchased the 2021 Mazda 3  Feb 14 2025.The customer was given an estimated out the door price via email. The customer came in to the store to purchase the vehicle. The customer was presented the out the door price with environmental protection and Lo-Jack, The customer then informed the sales manager that they were already given the out the door price. The sales manager informed the customer that was an estimated number that were given and the actual out the door price are in fact slightly hire but we were willing to work with the customer to get her as close as possible to the numbers she was given. The Screen shots provided by the customer were estimates and is stated on the bottom of the screen shot as these were estimates and are subject to change. Customer was presented final out the door price in the finance office, Customer agreed to everything and signed all paperwork that was presented to her in the office. The Lo-jack in an optional product that the customer agreed to at the time of purchase and signed paperwork agreeing to it . The customer was sent a link via email to activate the Loj-ack on their phone. We checked our system to ensure that the device was active for the customer and it was. Once Lo-Jack is purchased by a customer it is not cancelable as devise is in the vehicle and paid by the dealer to the 3rd party to activate the device. 

  Respectfully 

  Auto Boutique LLC

  GM 

  ***

  Customer Answer

  Date: 03/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: this is a lie, I was told this wasn't optional and to this date which it's been almost 3 weeks they still haven't transferred the car title to my name.

  Regards,

  ****** *******

  Business Response

  Date: 03/04/2025

  ****** *******, As i have stated in my prior response Lo-Jack is a product that has been installed in to the vehicle while the vehicle is in our position. Once the vehicle is in the process of being purchased, the Lo-Jack is presented to the customers as an optional product. The customer agreed to purchase the Lo-Jack, And i has been active on the vehicle since purchased. Once Lo-Jack is Purchased it is no longer cancelable. The Vehicle was purchased 02/14/2025, We have 30 days to register the vehicle, You are on a temp tag that is still v***d until 03/15/2025. 

   

  Respectfully 

  Auto Boutique LLC

  GM

  ***

  Customer Answer

  Date: 03/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I want to see video proof that I was told the LoJack and paint warranty were optional and I didn't have to pay for them. They also sent me forms to sign this weekend after the fact and switched prices on the LoJack and Paint from the original form at signing.

  Regards,

  ****** *******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gap coverage & a warranty through Auto Boutique for my **** ********* ****** in November of 2022. When my car was totaled in September 2024, I was given approximately $10,000 from Geico as the car was deemed a total loss. I have spent over 90 days trying to get *** *** coverage a total of 16 documents to get pay off on my loan. At the time, I owed approximately $3000. I was told by Gap Coverage that they would not cancel my car warranty (even though the gap & car warranty are the same company). I was referred to Auto Boutique for cancellation of warranty. I contacted Auto Boutique & explained on Oct 4th that I needed the warranty canceled immediately due to gap coverage requiring it. Yesterday on 11/29, I received a message from the financial director of Auto Boutique ******* ******. She stated that they could not refund my warranty until my gap claim is canceled. Why was I not told this on 10/4 when I inquired about the gap claim? I think GWC warranty & Gap Coverage being sold by Auto Boutique is a fraud. I am not getting my balance paid & I continue to get sent in circles. Meanwhile, I am still paying car payments through ******* *** Auto Loans. I am seeking restitution.

  Business Response

  Date: 12/06/2024

  ***** ******** Thank you for taking the time to leave us a review. We greatly appreciate your feedback as we strive to provide an exceptional experience and service to all of our guests. It is unfortunate to hear that you were involved in accident that resulted to a total loss of your vehicle. You submitted your cancelation to us in September of 2024, and we processed your request to cancel your service contract on your vehicle though GWC Warranties. You were informed by Auto Boutique that the cancelation process could approximately take 6 to 8 weeks as Cancelations are not processed in house. Not sure Who you spoke to with the GAP coverage company but your service contract has nothing to do with GWC as your Gap coverage was with a different company called ***** **** ****,  and you have there information as i can see you have submitted a claim with them for your Gap. 

  After speaking with our team and GWC your cancelation of your service contract was completed in November and you were not subject to a refund as you have used your service contract to it full term. I have sent you copies of the cancelation conformation letter from GWC of your records.  Auto Boutique had done everything on there end to ensure that your cancelation was processed sufficiently as quick as possible and submitted to GWC to complete but we do not have control of how long GWC would take to complete it on their end.

  At this time Auto Boutique has done all we can to ensure your cancelation has been processed and completed in a timely manner and if there is anything else we can assist you with please feel free to reach out to us as we are more then willing to assist.

   

  Respectfully 

  Auto Boutique LLC

  GM 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle from auto boutique under the guise that it had no prior accidents and that the vehicle that I really liked had accidents and that we would have a hard time getting the financing approved. I trusted the Finance Manager that worked with me and took his recommendations since i thought that he was looking out for my best interest. First red flag was that the engine lights came on in less than a week. I brought the vehicle to them, they put it in their service department, they gave it back to me after resetting the lights. It came on again, I brought it to Auto Zone and they said something was wrong with my Mass Air Flow Sensor so I just changed it out myself and never really bothered them anymore since they did not seem enthusiastic to help me. Fast forward to me having to rotate, change tires , realign constantly within a year. I have now decided i want to trade in, come to find out this vehicle has had structural damage 2 years prior to my purchase that was not disclosed to me. It was clear i did not have much experience buying cars so they immorally straight up took advantage of me. I was specifically told that my first choice of vehicle had an accident and would have an issue being approved with finance. Now it is making sense why my tires had to be changed and the constant rotation and realignments for it to keep going back to square one. I am highly disappointed in **** for how duplicitous and deceitful he has made my first car buying experience. Not to mention my downpayment and the car sale price at the time just dont seem to add up. Someting told me to get a lawyer since then, but this recent revelation has surely opened up my eyes to the level of wickedness that exists at this organization.

  Business Response

  Date: 10/18/2024

  ****** ******, Purchased the 2020 Chevrolet Equinox 08/16/2023.  Thank you for taking the time to leave us a review. We greatly appreciate your feedback as we strive to provide an exceptional experience to all of our guests. We are truly heartened to hear that you did not have a pleasant experience with our facility. The vehicle was sold to the customer AS-IS but she did purchase a service contract for any mechanical breakdown. The customer was presented the ****** which stated the vehicle in question had accidents reported 08/12/2021 and structural damage reported 01/14/2021 and another accident reported 02/20/2022 that the customer acknowledged and signed. We are very transparent with our process and the customer was given the option to get the vehicle inspected prior to purchasing. The customer was also given the 5 day or 500 mile exchange policy, which the customer could have swapped the vehicle for a different one in that duration period. The customer did have a check engine light come on shortly after the vehicle was purchased and spoke to me about it and i had the vehicle diagnosed 08/24/2023 and repaired 09/25/2023 once the parts came in and nothing else was brought to our attention sense then. We Are more then willing to take the vehicle in on trade if the customer would like and we will give whatever the trade market value is currently on that vehicle pending inspection. It there is anything we can do to assist you in this matter please feel free to reach out to me ****************************** or ************, as I'm more than willing to assist in anyway possible.

  Respectfully 

  Auto Boutique LLC

  GM

  Ali

  Customer Answer

  Date: 10/22/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22420460

  I am rejecting this response because:

  Why would i want to trade in my vehicle to take on more problems on myself? I have looked through their online listings and there is nothing reputable about the possessions  or how they come by  these cars. They all have history that precedes them. Im fine, I will take this as a  loss but will in the future be careful and stay away from immoral, predatory dealerships like this one.  Thanks but no thanks. 

  Regards,

  ****** ******

  Business Response

  Date: 11/09/2024

  ****** ******, 

  I can assure your we are not here to make more problems for you or anyone else. We disclose all the information to you to the best of our knowledge based of third party reports. We want to do all that we can for our customers to ensure customer satisfaction. If you decide you do want to give us another opportunity to earn your business again we will do all we can to help you and give you current market trade value. If you have any other question or if there is anything we can assist you please feel free to reach out to me.

  Respectfully 

  Auto Boutique LLC

  GM

  Ali

   

  Customer Answer

  Date: 11/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22420460

  I am rejecting this response because:

  Regards,

  ****** ******

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Hyundai Tuscon from Auto Boutique on August 21, 2024. During the purchasing process, their finance person offered a full-coverage Five Star warranty through ***** ********. She state multiple times that the warranty costs $600. When I saw it listed as $2,055 on the bill of sale, she stated that they apply their own discounts elsewhere to get the price down to $600. After I fin***zed my purchase, I re***zed they had charged me the full $2,055. I tried multiple times to get in touch with anyone from their finance department, but no one returned my calls until I left a negative review on their ****** listing. The general manager, ***, claimed they would never offer a discounted warranty, but they could refund it. He had someone email me warranty refund paperwork, which I filled out, signed, and emailed back to Auto Boutique. I was told the refund process would take some time, but I would get a check in the mail within 2-8 weeks. I waited 6 weeks, and called and emailed to ask for an update, but once again, no one would get back to me. I called the warranty company, **** *********, directly, and they said they never received any paperwork from Auto Boutique requesting a refund. I am trying to get in touch ANYONE from Auto Boutique to send me the warranty refund request paperwork with the dealership signature so that I can send it to the warranty company myself. Auto Boutique has completely ignored me post-purchase except when I leave negative reviews, after which they beg me to change my review before they resolve my issue. I just want my $2,055 warranty refund!

  Business Response

  Date: 10/09/2024

  ******* *******, Purchased the 2022 Hyundai Tucson 08/21/2024. 

  Customer left a bad ****** ****** regarding the service contract she purchased so i contacted the customer to address her questions or concerns. Customer stated that she was told that the service contract she purchased would be $600.00 at the time of purchase but was charged $2055.00.  I informed the customer that, that would not be possible as the cost of the service contract was in fact $2055.00 and that what she would be paying if she wanted to keep the service contract. Customer stated that she did not want the service contract and wanted a full refund, so i had our finance director email her the cancelation form for the service contract shortly after our conversation 8/26/2024. Customer submitted the cancelation form and emailed it back to our finance director the same day 8/26/2024. Our finance director informed the customer via email that the cancelation process would take 2 to 8 weeks. Customer reached out to our finance director 09/27/2024 asking for an update on her cancelation process which she was forwarded to ******** our representative that is responsible for cancelations. Customer reached out to me via phone 10/7/2024 but i was not in the office but i did text the customer and let her know that i was out of the office and she can text me for faster service but i was not sure what it was in regards too. Customer texted back that she was tryin to get an update on her cancelation request for the service contract and that she has not received her check yet, so i told the customer that i would look in to it first thing in the morning the following day which was 10/08/2024. Once i came in to work on 10/8/2024 i checked with our accounting to see if the process had been completed and they informed me that process was completed and a check was going to be sent out to the customer 10/08/2024, so i reached out to the customer via phone and informed her that her check would be sent out 10/08/2024 and she should receive in the next day to two. That is when we received this complaint for no reason as we informed the customer that the process would take 2 to 8 weeks and it had only been 5 week based off the date the cancelation form was submitted. I see that the customer tried to reach out via email to ******** in cancelations, but ******** never received that email. I even checked ********'s emails including spam file and i did not see the email from the customer. I also do not see anywhere else the customer had tried to contact us besides when she called me on 10/7/2024 and i responded to her right away.

  Respectfully 

  Auto Boutique LLC

  GM 

  ***

  Customer Answer

  Date: 10/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *******

   

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Firs Mustang Convertible from Auto Boutique Dec 18 2022. During the time with the salesperson we were in formed that the vehicle had been in a minor accident where the vehicle hit a cow. He said 1 air bag had deployed but everything was repaired by certified Ford Techs and it wouldn’t affect the value of the car. So yesterday after deciding we needed a truck more because both myself and my wife use mobility scooters I took the Mustang to Duval Ford to trade it in on a truck. I was then given a ****** stating the vehicle had indeed been in a moderate accident , not minor and the front airbag had deployed. For this reason they said they could not trade for my vehicle because of the rebuilt title. Since neither myself nor my wife were told this when we purchased it I went home and researched the VIN. I then found out on 8/18/2022 the car had been involved in an accident in Mississippi. It was noted that it had hit a train on the right side and multiple airbags had deployed. The car was in operable and had to be towed. Called the dealership and asked to speak with a GM or Manager and was told my info would be passed along. I’ve yet to hear anything back from them

  Customer Answer

  Date: 06/17/2024

  What is wrong with they one frame of my complaint 

  Customer Answer

  Date: 06/18/2024

  Yes I spoke with the GM of the Auto Botique in Jacksonville Florida.  His name is ****  He took the information from me and I asked for him to provide the information and contact information of who The Auto Boutique purchased the vehicle from.  He said he would call me back in about 30 minutes.  He has never called me back.  

  Business Response

  Date: 06/19/2024

  ***** **********

  Purchased the 2021 Ford Mustang 12/18/2022  As-Is.  The vehicle was in volved in a moderate Accident and airbags did deploy. Prior to going in to the finance office you were presented a ****** which stated that the vehicle had been in an accident involving hitting an animal which is on the ****** you signed at the time of purchase. Our Sales representative read to you what was stated on the ****** (Will provide copy attached). He Wouldn't have known what type of animal was hit and he wouldn't have known who repaired the vehicle. We are not provided that information as we purchased the vehicle at auction. The vehicles come to us already repaired. We disclose all information pertaining the vehicles we sell to the best of our knowledge based of ******. We also provide a Vehicle History disclaimer (Will provide copy attached) and an Accident affidavit (will provide copy Attached) which were both signed at the time of purchase by every customer.  The 2021 Ford Mustang you purchased is in fact a clean title vehicle and not Salvage or Rebuilt. There are no records inciting the vehicle is Salvage or Rebuilt. As soon as this was brought to our attention 0n Saturday June 15th 2024 at 10am, I gave you a call the same day at 10:43am and stated that i was going to investigate your concern and get back to you. We were in the middle of moving locations so i was not able to get back to you that same day and off on Sunday and i needed more time to investigate this matter.  At this time there is nothing we can do to assist you with your concerns. If you would like to trade the vehicle at the current market value, we would be more then happy to assist. 

  Respectfully 

  Auto Boutique LLC

  GM

  *** *******

• Initial Complaint

  Date:04/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10th, 2024 I came to auto boutique to try and apply for financing under my business with a bank called **** *********. Before I even asked to see the vehicle I let the sales representative know specifically that I did not want to apply under my personal name and that I wanted to try under my business. She asked me to fill out my personal information as always as well as my business information. They then did several hard inquires on my personal account and tried to apply for the vehicle on my personal name. This is going to have a severe negative affect on me. I talked to the finance manager and she would not help me. Again I specified serval times to her that I did NOT want to apply under my personal name and she just said ok and had me fill out my personal information which I assumed at the time was just for screening purposes.

  Business Response

  Date: 04/16/2024

  ****** *****

  Thank you for bringing this matter to our attention as we strive to provide an exceptional experience to all of our clients and we are very transparent with our process. As far as i can tell in our application system the first application was in your name only and was submitted to the banks to get you pre-qu***fied and then another application under your business name was submitted. We are checking with the credit bureau to see if we can rectify this matter as soon as possible but we can not guarantee the results of the conclusion at this time. 

  Respectfully 

  ***

  Customer Answer

  Date: 04/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: the dealership was very dishonest. They claim it was a ‘miscommunication’ error when it appears as if they were just disregarding what I stated and ran my credit with all of these banks just to try and sell the car. I do not appreciate this nor accept them ‘trying’ to resolve the issue that they caused. I need the inquires that I specially stated I did not want, to be removed.

  Regards,

  ****** *****

  Business Response

  Date: 04/17/2024

  ****** ******

  Thank you for your feedback but we are honest and very transparent with our process and we strive to provide an exceptional experience to all of our clients. As i have stated we are trying to get this matter resolved for you but we can't promise that it will change anything on the inquiries on your credit. Once you the customer submits an personal application for finance giving the authorization to run the credit, our goal is to get you approved for the vehicle desired and let you know the outcome. In this particular matter you gave the authorization to run your personal information then only after we ran it, you wanted to run it under your business as asked by you. So at this time we are unable to do what your are requesting. I will attach your agreement you signed authorizing us to run your personal Credit. Thank you

  Respectfully 

  ***

  Customer Answer

  Date: 04/18/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Once again this is COMPLETELY FALSE. Before I said anything, I told her I wanted to attempt to have the vehicle financed under my business. I provided her with all the details of it. I made sure to specify this several times with her and she said yes, just needed my personal information as well. Then she proceeded to apply for the loan under my personal name when I specially told her I have multiple auto loans already and would not be approved under my personal name and not to do it. Do not act like I’m the one who made the mistake when I was very clear with my expectations. This was your company just trying to land a sale with no regards to what I stated.

  Regards,

  ****** *****

  Business Response

  Date: 04/24/2024

  ****** *****,
   I completely understand what you are stating but once you the customer submits an personal application for finance giving the authorization to run the credit, our goal is to get you approved for the vehicle desired and let you the customer know the outcome. In this particular matter you gave the authorization to run your personal information then only after we ran it, you wanted to run it under your business as asked by you. So at this time we are unable to do what your are requesting, once the credit has been ran we are unable to remove the inquiries on the credit bureaus.    

  Customer Answer

  Date: 04/24/2024

  The business asked for my personal information along with my business information. I was VERY clear with my intentions and let the sales rep know at least 3 times that I did not want to apply for it under my personal side specially because I did not want the inquires. She kept assuring me that she understood and had me sign serval forms as all dealerships due. Now they are trying to make it seem as if I purposely filled out the form to have the application ran under my personal side. I don’t understand how many more times I have to say that I specially told them not to do that so I assumed that they would listen and not just give me a form to sign and do it despite what I asked for. 

  Customer Answer

  Date: 04/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: at this point it is getting no where. The business is blatantly lying by stating that I got declined and THEN tried to run it under my business. I have explained my side several times and I can’t just keep repeating it if all they are going to do is lie and say there side when the owner was not even there when the event occurred. Again I told the sales rep I did not want it done under my personal name because I did not want the inquires and she did despite my request. That’s all there is to the story and the dealership keeps trying to twist the narrative unjustly.

  Regards,

  ****** *****

• Initial Complaint

  Date:04/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought car 09/30/2022 unable to take home due to overheating and radio not working, car was ready for pick up from the dealership on 06/27/2023. Still overheating, on 07/16/2023 tire went flat check at ******* **** stated the rim was cracked and had been glued together, (07/17/2023 bought 4 new rims/tires$2,000 from ******** *****) overheating continued 09/29/2023 appointment at **** ******** ***** ********- stated water heater was improperly installed (Auto boutique reimbursed) Car towed via flatbed back to ***** *** 10/24/2023 overheating stated radiator issue paid $200 deductible and oil change. Overheating continued- 12/06/2023 car towed to ***** *** Again multiple issues overheating including needing a new battery of paid $670 on 03/30/2024 to pick up. On 04/01/2024 took back to ***** ***. Still; overheating. *** from Auto Boutique is placing blame on ***** *** as they have been the ones fixing the issue does not take responsibility for a faulty issue that still existed prior to the sale of the car. The car now sits at South ******** Dealership needing futher repairs.

  Business Response

  Date: 04/02/2024

  ***** ******,  Purchased the 2015 ******** 200 9/30/2022 AS-IS.  The vehicle was overheating and the radio was not working on the vehicle, We replaced the thermostat and radio as promised for the customer.  Customer took position of the vehicle.  In February of 2023 the vehicle was brought in to replace brakes and rotors and replace water pump, and serpentine belt, pulley and tensioner.  customer wanted to trade the vehicle in for a different vehicle, we were unable to get another approval for the customer. September 2023 customer took vehicle to ******** dealer as the vehicle was overheating and ask for our assistance, we assisted the customer and the vehicle was repaired. 04/01/2024 customer informed us that the vehicle needed a radiator and water pump as the vehicle was overheating, we informed the customer that he needed to take it to the ******** dealer as they are the last ones to repair the vehicle. We spoke to the dealer and they informed us that the customer needed to bring the vehicle back to them to repair the vehicle properly as they misdiagnosed the vehicle and they are willing to repair it.  At this time Auto Boutique will no longer assist in this matter as we have already stressed all of our options to repair the vehicle. We also assist the customer in reimbursement for other repairs that were done by other dealerships. 

  Respectfully 

  Auto Boutique LLC 

  GM 

  ***

  Customer Answer

  Date: 04/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because the vehicle was not in my possession until 6/37/2023 therefore how could I bring it in Feb 2023 when you HAD THE VEHICLE FROM 9/30/22 until 6/27/2023 when the vehicle was finally delivered to me while the vehicle was in your possession you lent me a dodge charger so let’s start with that lie first. You knew the issues this car had but still sold it to me forced me to keep it even when asked to exchange it before 6/27/2023 you need to go back into your records in this one. 

  Regards,

  ***** ******

  Business Response

  Date: 04/09/2024

  ***** ******, purchased the vehicle 9/30/2022 AS-IS. The vehicle was left on our lot as the vehicle was overheating and the radio was not working, We repaired the vehicle for the customer as promised and the customer took position of the vehicle on two separate occasions and brought if back for further repairs to the do to overheating and the radio not working properly. While the vehicle in our position the customer was provided a loaner vehicle until his vehicle was repaired,  Customer was given the option to swap the vehicle and we tried to get him into another vehicle but customer was not able to get another approval do to lack of credit and we informed the customer of the answer from the lenders. So the customer left with the vehicle and took it to the dodge dealer, customer informed us that the thermostat was installed improperly so we paid the dealer to repair it. Customer contacted us and stated that the vehicle as overheating again so we informed him to take it back to the dodge dealer for repairs as he had a service contract. Vehicle was repaired by the dealer and the customer took position of the vehicle. Recently the customer contacted us as  the vehicle was having issues again so we advised him to take it back to the dealer that repaired it. At this time we can not further assist in this matter. 

  Respectfully 

  ***

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from this dealership in ******* in January. I was charged for LoJack, a service that I found out more is for the service of the dealership than for the individual. For a month I tried to use the service which never worked or even appeared viable. Unfortunately, although I paid for the service, I was never provided the code or authorization for the LoJack system. I contacted the dealership multiple times however I was never contacted back until I requested a refund. I was denied a refund even though they never provided me the service I paid for as per our contract. So now I don't have the money or the service which I find disgraceful for a business. If you charge a customer for a service and don't deliver, I expect that either the money be provided or a the service, and they have proven to provide neither. I truly hope they change their practice in the future.

  Business Response

  Date: 02/28/2024

  ***********************,

  Thank you for taking the time to leave us a review pertaining your experience with our facility. We greatly appreciate your feedback as strive to provide an exceptional experience to all of our clients. It is unfortunate to hear that the Lojack you purchased for $299 was not working properly. I see that our finance director has reached out to you and provided you with a new link this past weekend so that you are able to use your Lojack. All of our vehicle come with Lojack in the vehicle as it is part of the vehicle and It is a nonrefundable product, there for no refund will be provided. Lojack is a benefit  provided to our clients as they are able to track vehicle at all times and in an occurrence the vehicle get stolen, they are able to locate and recover the vehicle and if they are not able to, with in five days then Lojack will send you $5000 dollars towards another vehicle and it will also save you money on your insurance. 

  Respectfully,

  Auto Boutique LLC

  GM 

  ***