Complaints

This profile includes complaints for Auto Boutique, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Auto Boutique, LLC. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Auto Boutique, LLC.

  9012 Beach Blvd Jacksonville, FL 32216-4625

  
• 

  Auto Boutique, LLC.

  10100 Atlantic Blvd Jacksonville, FL 32225

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 Ford Escort (Orange) on ********* * Advised the Auto Boutique that the brakes were 2mm or less * Assured the vehicle is safe and not to worry * Encouraged to purchase vehicle warranty * Less than 15 miles after purchase, the transmission fails on the Matthews Bridge * Auto Boutique retrieved the vehicle and verified * When asked to return the vehicle *** ******* (GM) stated they had a no-return policy, but I could select a new vehicle. * Auto Boutique replaced with a used transmission * Took vehicle to Coggin Ford * Ford informed me and provided pictures of extremely low brakes * Spend $******* *t Ford, including (Brake Pads $****** and flush $******** * Auto Boutique asked for proof of service and called to verify the work was done * *** at Auto Boutique informed me that a check would be mailed on 1/30/**** and was approved by his account department. * As of 2/16/***, no check has been sent to me. * I have sent messages to (**** ********* (**** ******** and sent an email to *** A, at s******************* on several occasions. 1/29, 2/8, and 2/16 respectively.

  Business Response

  Date: 02/21/2024

  *** ******, Customer purchased the 2017 Ford Escape  with 94456 miles on 1******** AS-IS with no dealer warranty or vehicle service contract for mechanical break down. Vehicle broke down and the customer contacted us, we got to it right away and brought the vehicle back to the dealership to inspect the vehicle to see what was going on. After a thorough inspection the vehicle needed a transmission. Customer was given the 5 day or 500 mile exchange policy, customer did not want to do that so the second option was to have us repair the vehicle and that is what we did at no cost to the customer and the customer was provided a loaner vehicle to use while his vehicle was being repaired.  The customer was never promised anything at the time of purchase on a WE OWE form. We Repaired the vehicle got it back to the customer in a timely matter. The customer took the vehicle to the Ford dealer and they recommended brakes and brake fluid flush, the customer authorized the repair there for he had to pay for the work we authorized. The customer reached out to us for reimbursement for the service he authorized in the amount of ******** We told the customer we would only reimburse the ****** for the brake pads and the customer agreed to that. *** sent the check request to accounting to send the check out to the customer 1/30/****. Customer states he never received to the check, I checked with accounting and they recut the check and sent it out yesterday 02/21/****. 

  Respectfully,

  Auto Boutique LLC

  GM 

  *** 

   

   

   

   

   

  Customer Answer

  Date: 02/22/2024

  In response to **** he stated, "*** ******, Customer purchased the 2017 Ford Escape with 94456 miles on 1******** AS-IS with no dealer warranty or vehicle service contract for mechanical break down." This is NOT true; vehicle service agreement #*********** Smart Autocare was purchased in the amount of $***** at the time of buying the vehicle from ***** Proof of the vehicle service agreement is attached. I was also informed, at this time that if anything happens to the vehicle, please "bring it back to us; the warranty company might not honor a claim so soon." 
  
  Next, *** stated, "The customer was never promised anything at the time of purchase on a WE OWE form." This is NOT true. I was promised brakes, rotors, and rear sensor replacements on a "WE OWE FORM," signed at the time of purchase by ***** Also, I informed the service department that there was a "cup" with the rear sensors in the trunk. This was shown to the Auto Boutique service department before driving off the lot. I have attached proof of the WE OWE FORM. 
  As far as the loaner, I had to make several requests, and two days late** **** provided a loaner. 
  
  According to **** a check was sent on 1/30/****; however, *** at Auto Boutique stated in a text, "My apologies, I just got back today after taking some time off. ******* from our accounting office should be reaching out shortly to confirm the address, as the initial check request form looks to have been misplaced. We apologize for the inconvenience and will overnight the newly cut check today. Thanks for your patience and understanding!" This text was on Tuesday, 2/20, @ 12:01. Today is Thursday, and I am still waiting to receive the check. I am disappointed that *** has made these accusations about me. I have provided all of the evidence to support my claim. This includes the WE OWE FORM, Warranty/Service Agreement, and photos. ***'s accusations has made it very difficult to have consumer confidence in this dealership. Selling a car with a bad transmission, bad brakes, and tires is very unprofessional and not very safe. Thankfully, I have proof to support my claim. 
  
  Respectfully,
  ***** ******
  

  Customer Answer

  Date: 02/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:In response to **** he stated, "*** ******, Customer purchased the 2017 Ford Escape with 94456 miles on 1******** AS-IS with no dealer warranty or vehicle service contract for mechanical break down." This is NOT true; vehicle service agreement #*********** Smart Autocare was purchased in the amount of $***** at the time of buying the vehicle from ***** Proof of the vehicle service agreement is attached. I was also informed, at this time that if anything happens to the vehicle, please "bring it back to us; the warranty company might not honor a claim so soon." 
  
  Next, *** stated, "The customer was never promised anything at the time of purchase on a WE OWE form." This is NOT true. I was promised brakes, rotors, and rear sensor replacements on a "WE OWE FORM," signed at the time of purchase by ***** Also, I informed the service department that there was a "cup" with the rear sensors in the trunk. This was shown to the Auto Boutique service department before driving off the lot. I have attached proof of the WE OWE FORM. 
  As far as the loaner, I had to make several requests, and two days late** **** provided a loaner. 
  
  According to **** a check was sent on 1/30/****; however, *** at Auto Boutique stated in a text, "My apologies, I just got back today after taking some time off. ******* from our accounting office should be reaching out shortly to confirm the address, as the initial check request form looks to have been misplaced. We apologize for the inconvenience and will overnight the newly cut check today. Thanks for your patience and understanding!" This text was on Tuesday, 2/20, @ 12:01. Today is Thursday, and I am still waiting to receive the check. I am disappointed that *** has made these accusations about me. I have provided all of the evidence to support my claim. This includes the WE OWE FORM, Warranty/Service Agreement, and photos. ***'s accusations has made it very difficult to have consumer confidence in this dealership. Selling a car with a bad transmission, bad brakes, and tires is very unprofessional and not very safe. Thankfully, I have proof to support my claim. 
  
  Respectfully,
  ***** ******

  Regards,

  *** ******

  see attached

  Business Response

  Date: 02/23/2024

  *** ******,

  My apology as I did not look at the full deal for service contract or the we owe form, therefor i was not aware the we promised brakes for your vehicle.  A check was issued out a couple days ago and you should receive it soon. We greatly appreciate your feedback and Thank you for your business. 

  Respectfully 

  Auto Boutique LLC

  GM 

  ***

  Customer Answer

  Date: 02/27/2024

  As of February 27th ****, I have NOT received payment from Auto Boutique. According to *** at the dealership the check was supposed to sent next day on February 20th, and *** stated it would be sent as well. Please provide an update as this communication had been going on for a month. 

  Thank you

  Customer Answer

  Date: 02/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  As of February 27th ****, I have NOT received payment from Auto Boutique. According to *** at the dealership the check was supposed to sent next day on February 20th, and *** stated it would be sent as well. Please provide an update as this communication had been going on for a month. 

  Thank you

  Regards,

  *** ******

  Business Response

  Date: 02/28/2024

  *** ******,

  Your check was sent out via regular mail, we did not overnight it, so you should get it in the mail soon. 

  Thanks for your patients. 

   

  Customer Answer

  Date: 03/03/2024

  Better Business Bureau:
  

  Thank you for assisting. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *** ******

   

• Initial Complaint

  Date:02/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Chevy Malibu on *******. I test drove a vehicle from them two days before and was unable to get financed. I gave permission for the credit check for solely the other vehicle, a **** Toyota Camry Hybrid. My credit was checked for financing with the Malibu as well, several times, which impacted my credit score a good bit. The documents were signed and then the CARFAX was presented to me afterwards, disclosing a single accident where frame damage occurred and airbags deployed. After less than * months of purchase, the car started to flash error messages randomly, as well as a check engine light. The left headlight has started to fail as well, due to a wiring harness issue. The car is having electrical issues, and an issue with idling. When I asked the dealership for records of any maintenance done to the vehicle, they would not present any information as they stated they did not have a record for the vehicle. When I had purchased the car, it was missing headrests. I had to call several times over a month before I could get a reply saying they would order them, even though I had signed a document that they would order the units when I purchased the vehicle. Now, the title was presented to me as clean, but there is another accident on file from ******* in GA, which was not presented to me, and the car has a salvage record on it from SC from the second accident. I believe this dealership has hid the salvage record, and the title cannot be clean. According to CARFAX and Autocheck, the vehicle is currently being leased as well.

  Business Response

  Date: 02/12/2024

  ***** ******* Thank you for taking the time to leave us a review pertaining your experience with our facility. We greatly appreciate your feedback as we strive to provide an exceptional experience to all of our clients. As we discussed over the phone, when you submit an application for finance, you give your authorization for the finance department to run your credit as many times as need to get you the best late posibile.  All of our clients come in to the dealership and get assigned to a salesperson to view the vehicle, test drive the vehicle and go though the history of the vehicle via CarFax and AutoCheck prior to going in the finance office to go over the terms and conditions of the loan and to sign paperwork. According to the Carfax and AutoCheck and the DMV the vehicle is in fact a CLEAN TITLE VEHICLE with accidents and Structural Damage which was in fact disclosed at the time of purchase. Anything that was promised at the time of purchase like the headrest was ordered and installed on the vehicle, sometimes it takes a while to get parts in thats why it took a little longer than expected. If you have any further questions please feel free to reach out to us, we would be more than happy to assist you

  Respectfully

  Auto Boutique LLC

  GM 

  *** *******

  Customer Answer

  Date: 02/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ******

   

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/11/2024 bought a used vehicle from them for $7200.00, after being told it was "as is" but they had go through it and found just minimal things wrong with it. On 1 /17/2024 took it to a mechanic shop and was told that the codes had been overrides and engine was in horrible condition. On 1/23/2024 took ot to another certified mechanic to be told almost the same as the first mechanic except it would be close to $7500.00 to fix engine and transmission. Was told by second mechanic that issue in this vehicle had been going on for a while and that codes had been cleared and over rides. On 1/29/2024 I took it to the 3rd mechanic just to be told roughly the same thing. I understand that the vehicle was bought "AS IS" but dealership should have not hidden the fact of the amount of money needed to make this vehicle drivable.

  Business Response

  Date: 02/05/2024

  ***************************, Purchased the 2008 Jeep Wrangler with 123k miles on the vehicle AS-IS with ********** contract for any mechanical breakdown 1/11/2024. Customer came in to the dealership after seeing the vehicle listed online for **** AS-IS, the customer had the vehicle checked out with someone they trusted and there was a few thing that needed to be addressed. The customer let us know that she was fine with the vehicle and wanted us discount the vehicle to get it to her budget, so the vehicle was sold at the sales price of **** plus sales tax dealer fee and registration. The vehicle was taken in on trade and was sold to the customer AS-IS without anything being promised to fix on a WE OWE from. The customer was given the 5 day or 500 Mile Exchange policy to swap the vehicle but the customer was out of the time frame. At this point there is nothing we can do. if you have any other questions or concerns please feel free to reach out to us.

  respectfully

  Auto Boutique LLC

  GM

  *********************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue seems to be a recurring one with others after further investigation but that is beside the point. I am only concerned with this transaction. In August of 2023 I purchased a 2019 ****** Highlander which was a very pleasant deal for the most part. The dealership explained that the Carfax showed minor damage with repairs under *****. This will be important later. At time of purchase I signed a one year money back guarantee certificate which was not given in a physical copy. Roughly a month after the purchase contract wheel and axle issues began only on the passenger side. The first repair was related to prematurely worn wheel bearings. Later two tires were replaced due to prematurely wearing on separate occasions. Finally, this past Wednesday of January ******************************************************** a short time was diagnosed by Cargo Mechanic not far from the dealership. The manager advised that this was not a simple brake pad and rotor issue. The control arm was so bent it left almost no play between the wheel. He advised that it is obvious the vehicle was hit hard. After obtaining the FULL Carfax and research of the *** it turns out the car was crashed so hard in the rear passenger side that all the airbags deployed and it was deemed "*************, the title itself is questionable. The mechanic warned that he can replace the brakes and rotors but this may repeat due to permanent damages. This is a questionable business practice on Auto Boutique's behalf. The body work to make this car look good was almost perfect but now the panel gap is a give away. I am seeking reimbursement of the front wheel bearing costs and equal trade into an alternate vehicle of value of the current car and all monthly payments made to be transferred to loan of a new trade.

  Business Response

  Date: 01/29/2024

  Good Afternoon ***********************,

  Thank you for taking the time to leave us a review pertaining your experience with our facility.  We strive to provide an exceptional experience to all of our clients.  ******* you purchased the 2019 ****** Highlander 07/26/2022 AS-IS with no dealer warranty from Auto Boutique but with a service contract for any mechanical breakdown occurrence after the purchase for piece of mind. We disclosed the vehicle history to you via Carfax to the best of our knowledge, which showed the vehicle had been in 2 accidents, one dated 04/12/2020 minor accident and one dated 04/28/2022 which showed accident reported but does not state the severity of the accident. At no point you were given an approximate amount for the severity of the accident as we disclosed what was reported to the carfax to the best of our knowledge. We also have a vehicle history disclosure that was signed by you, which stated that the vehicle history is disclosed based off a third party reportes and cannot guarantee all information accuracy and everything might not be reported to them. You were also disclosed a 1 year Buy Back Guarantee from CARFAX, which guarantees the vehicle is and has not been Salvage, Junk, Rebuilt, Reconstructed, Dismantled, Fire, Flood, or Hail, no odometer issues and no lemon history and if you find anything pertaining those categories on a vehicle that you purchase through us, then Carfax will buy the vehicle back from you including governments fee and taxes. We do not do any of the repairs on the vehicle as they are purchased from auction already repaired. The vehicle you purchased is in Fact a CLEAN TITLE vehicle, NOT SALVAGE or Rebuilt. You did have some issues with the vehicle that needed to be addressed after you purchased the vehicle which we took care of out of goodwill of Auto Boutique and we did not hear of anything else after that was taken care of.  At the point and time you are more than welcome to bring the vehicle in to trade in if you would like. The vehicle will be inspected and an evaluation will be given based of the vehicle's condition and current trade value. We will not be giving any type of reimbursement for any work done to the vehicle or any payments paid to the loan of the vehicle. If you have any further questions or concerns, Please feel free to reach out to us, we will be more than happy to assist you. 

  Respectfully, 

  Auto Boutique LLC

  GM 

  *********************

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2019 VW Golf SportWagen from auto boutique in April 2023. Auto Boutique agreed on 5/1/2023 in person and in writing, as documented in the attached buyers order, to refund Smart Auto Care Paint $799 and LOJACK $299 as we specifically stated that we did not want any additional products at the time of sale that are not required by law. It is now December 2023 and we still have not received a check. Calls and emails to the dealership have not been returned.

  Business Response

  Date: 01/08/2024

  ***** ******, purchased the 2019 Volkswagen Golf  April 27 2023, As agreed upon with Auto Boutique LLC GM and finance director, that the paint and Lojack will be reimbursed in the amount of $1,098.00. We do apologize for the delay i was under the impression that the check was already sent out to the customer. I did check with accounting this morning and the check was not cut or sent out. The check will be cut and sent out today. Thank you for bring this to our attention.

   

  Respectfully, 

  Auto Boutique LLC 

  GM 

  *** *******

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Toyota tacoma on December 8th 2023 from Auto Boutique in ************ *******. Upon initial inspection we noticed the tires were bald and the vehicle has a mildew/musty smell. We negotiated in the offer for them to detail and replace all tires with new tires. They agreed. After all was said and done with the deal we noticed the vehicle had appeared to have been detailed but the smell remained a bit and then when I got home a few hours later, I noticed dozens of German cockroaches crawling all over the truck. I called and spoke to an employee and they advised that they will not allow me to return the vehicle. At this time I just want a refund as I am terrified of roaches and terrified they are going to end up transferring from the truck to my home as well, this has cost me so much in emotional and financial damages as it is going to take over a thousand dollars to fully rid of the problem.

  Business Response

  Date: 12/15/2023

  ******** ****, purchased the 2016 Toyota Tacoma AS-IS 
  Thank you for taking the time leaving us a review pertaining your experience with our facility as we strive to provide exceptional experience to all of our clients. It is unfortunate hear that the vehicle you purchased had a few insects in it that were missed by our facility staff. We do not have a return policy but we do have a 5 day or 500 mile exchange policy and you were given that option to do so. You were also given the option to bring the vehicle back to us to resolve the insect issue so it does not spread elsewhere and detail your vehicle at no charge to you.  If you have any further questions or concerns please feel free to reach out to us, we would be more than happy to assist you.
  
  Respectfully

  Auto Boutique LLC

  GM

  *** 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle back in June and soon after soon after started having roaches in **********. We have pest control so we thought it was odd. Weve had pest control since building the home and never had issues before. We got the house treated but then noticed the roaches were coming from the car. Its now been 5 months and weve spent $400 on a car detail service, over $500 on pest control services on the home and different products for the car and still, earlier today, the car is still has roaches. Other ****** reviews have also mentioned ***** infestation. Another issue is that the price for LoJack advertised in their website was not the same charged during the sale. Its was $300 more than advertised and even though I tried to decline, was told it was obligatory. The LoJack has never worked and attempts to contact the dealer directly have failed.

  Business Response

  Date: 12/12/2023

  ***************************, purchased the 2021 ****** Sienna  06/19/2023 AS IS  with nothing on the we owe form regarding insects in the vehicle at the time of purchase or after the purchase. There were a couple of thing that were promised at the time of purchase that needed to be addressed that were put on the we owe form that we did  take care of after purchase but nothing was brought to our attention even when the vehicle was brought back to do the work on that was promised. We were not aware of anything that happened months down the line if it was not brought to our attention.  We did have maybe one or two incidents were a customer had ants in the vehicle because the vehicle was sitting under a tree on our lot but that was brought to our attention and addressed right away not 5 or 6 months later. Even though this is the first time this was brought to our attention and it has been 5 to 6 months, you can bring the vehicle to our dealership and we can get your issue addressed and detail the vehicle for you. The vehicle would have to be dropped of for a day and no loaner will be provided and we will take care of what we can at no cost to the customer. As far as the Lojack while the vehicle is here we will address that and see what is going on with it. 

  Respectfully

  Auto Boutique LLC 

  GM  

  Ali 

• Initial Complaint

  Date:09/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2022 car from them for my son. A condition of the sale was they would put 2 brand new tires on the car because they were in very bad condition. I opted to pay them to also replace the other 2 tires so my son would have 4 brand new tires. Within a week of getting new tires, the started having a lot of problems with the tires. I called the dealership for over a month to try to speak to someone in the service department to resolve this. I left several voicemails. No one answered the phone when I called and no one ever returned my calls. For safety, I took my son’s car to a respected tire repair shop. They found that the 2 back tires had dry rot on the inside, were bald and were time stamped 2020. The 2 front tires were improperly mounted causing the car to drive unpredictably. For my son’s safety, I purchased 4 new tires from my trusted tire repair shop. This costed me nearly $700 but my son’s safety is a priority. The dealership may have replaced the 2 front tires but the 2 rear tires were not new. I would like the dealership to reimburse me the cost of the 4 new tires I had to purchase from the trusted tire repair shop.

  Business Response

  Date: 09/22/2023

  ******* ******* purchased the 2021 Hyundai Elantra 5/30/2023 AS IS with no dealer warranty or service contract. At the time of purchase the customer brought it to our attention that the vehicle may need tires.  After inspecting the tires and checking our system, two tires on the vehicle had been replaced. We are taking care of the customer and reimbursing them for the tires they purchased. We greatly appreciate you bring this to our attention as we strive to provide the best service possible to all of our customers and hope to keep your trust and future business. 

   

  Respectfully 

  Auto Boutique LLC 

  GM

  *** *******

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the paperwork signing process the finance person requested tons of excess paperwork. I am active duty military and they wanted copies of my military orders and paystubs, even though I already had my own vehicle loan. We initially got past this as I refused, because they didn't need it. They then told me they could only register it in FL and that I needed to provide military orders, LES (paystub), and proof of FL insurance. I am stationed in GA and don't have insurance specific to FL. I asked if they could register in my home state o* ** and they said no. This had me frustrated and as I was about to get up and leave, they finally agreed to title/register in ** for me. That agreement was made on 3 Jun 23, when the vehicle was purchased. My wife and I have called on separate occasions regarding the status of the registration. Their response to each inquiry was excuses. The first excuse on 12 Jun 23, was that the manager was holding onto it because we needed to provide ** insurance, that the ** DoL required it. I called the ** DOL to inquire if proof of insurance was required, the ** DOL said it was not and they don't care about insurance. I called the dealer back, told them who I spoke with at the ** DOL and requested they stop messing around with my registration and send it off. They said they would process the paperwork that day. My wife reached out again on 6 Jul 23, due to the temp tag expiring and the vehicle being our two children's primary transportation. She was told the paperwork was just returned to them because the dealer "forgot" to sign a document. They agreed to sending us another temp tag and stated they were taking care of it and sending off the paperwork that day. They also overnighted the temp tag so as not to disrupt our sons' transportation. I checked numerous times with the ** DOL's website, searching the car's VIN, but there are no record of the vehicle. My wife called the ** DOL and was told there is no record of application for the VIN.

  Business Response

  Date: 07/26/2023

  ********** ******* 2018 Subaru Legacy 06/03/2023. Initially when the customer was purchasing the vehicle he wanted to register the vehicle in ******* as he was stationed i********  GWhen registering in the vehicle in the state of ******** ******* DMV requires a ******* Driver license and ******* insurance and matching address. If you are military then ******* requires us to collect LES and Military orders to prove you are Military and that you are stationed their. Customer refused to provide military orders and LES so we can register the vehicle in ******** so we asked if we can register in his vehicle in your home state o* ** and that is where the vehicle will be getting registered. We have 30 days to register the vehicle by law and with it being out on state and have to do the registering by mailing the paperwork  some time it does take a little bit longer. The paper was sent out to the ** DMV and ** DMV sent it back because they needed a notary on some forms that we were not aware of. The notary was completed and the paperwork was sent back to ** DMV and is there as of the 13th of July. Our title department has tried to reach out to the customer several times to inform the customer but has not been able to reach him. The Process of registering the vehicle is taking a little bit longer then 30 days so we emailed a second temp tag to the customer so they are not driving on an expired tag while we complete the registration process. I have tried to communicate this to the customer and let him know that we are working as fast as possible but the customer was very rude and cursed at me a stated the he didn't want to hear excuses on why it has not been done and hung up on me. So i called him back and in told him that i was trying to get this resolved for him as soon as possible and yes i had to raise my voice a little bit because he was just be unrealistic and very rude. This registration process is being handled and the customer will receive his plate as soon as possible.  No further Action is needed.

  Respectfully 

  Auto Boutique LLC 

  GM 

  *** *******

  Customer Answer

  Date: 07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 20378220. While the information in the business response is somewhat twisted, falsified and convoluted to make me look like the bad guy, the fact that since filing the complaint we are now being communicated with is satisfactory. It saddens me that it took a complaint of this manner to receive some communication and clarification.

  Regards,

  Daniel Mcquistion

   

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/01/2023 I paid the Auto Boutique $17,000.00 for a 2021 Nissan Sentra, and$2,863.00 for a service agreement coverage for break down, towing, rental, and power and transmission repairs for 60,000 mileage limit, and $1, 299.00 for a paint warranty fee that I did not need or want. The financial rep ensured me that due to the low mileage of 29,161 on the vehicle that the factory warranty was fully active. Four months later the transmission broke down due to preexisting damages to the vehicle prior to my purchase. Greenway Nissan Service Dept. diagnosed that the transmission failure was due to front end and frame support damage, and contained salvage parts, and transmission cooler lines improperly bolted and leaking. I spoke to the GM *** ******* in his office on 06/23/2023 and he said that if both the factory warranty and the service agreement was denied that he would pay $3,000.00 to repair the transmission. I spoke to the Service Manager ***** at Greenway Nissan twice, and he stated that both the factory warranty and the service warranty was both denied based on the diagnostic findings. I contacted the GM Ali Al- Nori multiple times and he was consistently deceptive by saying that Greenway Nissan Service Manager said that the factory warranty is good and is going through, even now a month after my visit with him in his office. Proper remedy: Auto Boutique to fully refund the $2,863.00 Service Agreement cost and the $1299.00 unneeded paint warranty cost, and pay the $3,000.00 toward the transmission repair that was promised by the GM *** *******, on 06/23/2023, which comes to a total of $7162.00 refund. I hope that you will do what is right and send me the refund to repair the broken down transmission, and pay at least some of the rental cost, and diagnostic and towing cost.

  Business Response

  Date: 07/25/2023

  ****** ********* purchased the 2021 Nissan Sentra  02/01/2023,  the vehicle was purchased AS-IS and a service contract was purchased at the time of purchase as well.  The vehicle did have some of the manufacturer's warranty available according to the CarFax and to the best of our knowledge. The vehicle was involved in an accident that was reported to the CarFax and  was disclosed at the time of purchase. According to greenway nissan in my last conversation with them, the transmission should have been covered under the manufacturer warranty. Some dealers will refuse to work on a vehicle because the vehicle has been in an accident or they try to void the warranty because of an accident, but that not for them to make that decision. Any component  that is damaged in an accident my not be covered under the manufacturer warranty unless it was repaired by the manufacturers with new parts, every component that fails and was not damaged in an accident would still be covered under the manufacturer's warranty if the vehicle was in an accident.  The Extended coverage you purchased would have covered the transmission but when submitting the claim Greenway said the problem with the transmission was pre existing so there for it was not covered under the service coverage that was purchased but i do not see how it would be pre existing if the transmission was operating properly for 4 months after the purchase date.  I never stated to the customer that i would pay $3000 to repair the transmission as that was not factual.  This issue was brought to my attention about a month ago and i told the customer that i would have sam our service advisor reach out to Greenway and get it resolved with them. That was the last i was aware of.   As we discussed over the phone, out of goodwill of Auto Boutique I would be willing to replace the transmission on your 2021 Nissan Sentra with a new Transmission from Nissan Dealership and it will have a warranty from the manufacturer for 60 months or 60k miles. If you wish to have someone else replace it for you, then I would be willing to cut you a check for $2500 out of goodwill of Auto Boutique towards the repairs costs you may incur. As far as the paint protection that was purchased at the time of sale, and is a non refundable product that has been applied to the vehicle and can not be removed. Please close this complaint as the customer has been taken care of.  We are replacing the transmission on his vehicle out of goodwill for the customer as agreed upon by the customer.   

   

  Respectfully 
  
  
  Auto Boutique LLC 
  
  
  GM 
  *** *******  

  Business Response

  Date: 08/04/2023

  *************** ********* 2021 Nissan Sentra. We replaced the transmission 7/26/2023  and the vehicle was picked up by the customer 8/1/2023. We will not warranty the Repair. The customer was give a warranty for the transmission from the manufacturer and is to take it to Nissan if any issues occur.  The service contract that was purchased at the time of sale will continue to cover the vehicle for any mechanical breakdown including the transmission for the duration of 60 months or 60 thousand miles. Anything else that happens to the vehicle will be solely on the customer from this point on as the Repair was done OUT OF GOODWILL from Auto Boutique to the customer.    

   

  Respectfully 

  Auto Boutique LLC 

  GM

  *** *******

  Customer Answer

  Date: 08/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *************** ********