Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make promises and don't keep them. They say they will order parts and put them in for you and don't. They act like they know nothing once they have the sale and your out the door. They simply don't honor their word.

  Customer Answer

  Date: 10/31/2024

  They finally reached out to me to fix the problem. Sad it took this. But it is now going to be taken care of. We can remove complaint 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They purchased a new tag when I have multiple tags with the DMV.I feel that is not acting in my best interest. I feel l should not have to pay the 225$ new tag charge,l should only be charged the 143$ for the tag for the vehicle.

  Business Response

  Date: 06/26/2023

  *** ****** gave Beach Blvd Automotive Tag * ****** *o Transfer, Renew & Replace. Our Title department did the paperwork and sent to the DMV for processing on 05/15/2023. The DMV returned the Title work stating Tag # Y03SUV was not on her name. On 06-07-2023when we recieved back the paperwork from DMV. ***** our Title clerk called *** ****** and left a message of the Problem and she didn't return the call. So, we had no choice but to purchased her a New Tag cause DMV only give us 30 days to transfer the Title work to the Customer.To correct *** ******'s problem she would need to come into the office of Beach Blvd Automotive, Inc and pay for Tag and take it back to DMV for some refund as a Dealership we can't do it cause we're not the customer. In closing she has been told all the above. However she stated she was going to get an Attorney, so we have placed a stop on Tag which now she owes extra $50.00 fee in addition to the cost of Tag.

  Respectfully,

  **** **** O

  Customer Answer

  Date: 06/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

  Regards,

  ***** * ******

   

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and I test drove a 2014 Nissan ***hfinder at Beach Blvd Auto on November 1,2022. During the test drive,the engine light came on in addition to an orange triangle light. I immediately asked Todd Newman, the salesman riding with us, what the orange light indicated and his reply was, “Oh that is just the low fuel indicator.” I accepted this explanation since I was not familiar with this and trusted he knew what he was talking about. I also confirmed with ********* that the dealers on-property service department would fix the reasons for the check engine light to be on if I decided to purchase the vehicle. He assured us the service center would look into the problem and fix it even if it meant I had to come back another day if I was going to purchase it. With this information and being satisfied with the test drive, we decided to move forward with buying the vehicle. Throughout the several hours of credit checks,financing inquiries by the dealer, the service department supposedly looking at the SUV and fixing issues, both my daughter and I were left sitting and had to follow up multiple times to confirm what the vehicle problems were and how the repairs were coming along. The original salesman, Todd, was nowhere to be found so we ended up with another salesman. During this time, the sales agreement that was presented was inaccurate showing the cost to be different (higher) than what was shown on the sticker attached to the vehicle.***The original sticker was also not provided to me with the final paperwork. The salesman*****, finally re-appeared as we were getting ready to finalize the sale at which point I asked again what the service team found about the dash lights being on and he told us “It was just a coil, they replaced it and it’s all good now.” As another employee was preparing the final paperwork, none of it was explained to us, we were told it was standard warranty information.I did not know until after leaving that most of this paperwork was signed with an e-signature I was not aware of or knowingly gave my permission to use. Both the check engine light and orange triangle light came back on the next morning, as well as the low oil pressure warning. I checked the oil and it did not even register on the dipstick, it took three quarts of oil. I had Autozone run a diagnostic on the SUV that came back with multiple codes for the engine and transmission.I have a copy of the report. I also scheduled a diagnostic at Nissan of St. Augustine on November 16,, 2022. Upon arriving, the technician checked us in and within a few moments called us back to his workstation to show us the Nissan DBS National History he pulled based on the VIN #. This history confirmed the same diagnostic codes with the dates the test was performed as the Autozone diagnostic. The tech went on to explain the codes could mean major engine and transmission repairs, he even told us he would feel bad running a diagnostic and charging us for it due to it being clear the vehicle had major faults the dealer should have been aware of and disclosed.. I have a copy of the history from this visit. With all this information, my daughter and I went back to the dealership to speak with the manager/owner for resolution on November 16,2022. Once we were finally invited back to speak with whom I assume was the owner, he did not introduce himself, I explained the facts about the vehicle and told him I felt cheated, that his salesman was not honest during the purchase process. I asked if the dealership could work with us to find a resolution. This gentleman then argued with me, telling me the diagnostic codes were old and he had no way of inspecting his vehicles prior to selling them.He flat out said the vehicle is yours, I’m not responsible for it. I asked him if he thought it was ok to allow his employees to have a poor work ethic and lie to customers.He did not reply directly, only stating I could leave the vehicle for his mechanics to look at and run a diagnostic. He then said he could have American Transmissions look at the vehicle and the warranty I purchased would cover any repairs. I agreed to leave the vehicle for the diagnostic only with the agreement of not being charged any fees. Shortly after, the service manager Andre, presented me with a form to sign that was not filled out. This form appeared to be a repair estimate with several blank monetary lines to input charges/cost. I told Andre I would not sign paperwork for them to later add charges I had not approved. He left the office and returned moments later, stating “Ok, just write your name and phone number down and that will be fine”. I was told the vehicle would be taken to American Transmissions the next day and they will call me to confirm. The folks at American Transmission waited until November 23 to call me. By November 29th, Neil from American transmission phoned to let me know the warranty was declined and the estimate for repairs to the transmission alone was $4,000-$6,000. On December 1,2022, my son and I went back to Beach Blvd Auto and tried speaking with the owner again. The owner refused to help, stating “You should have told the warranty company the trouble with the car just started so they would pay for the repairs.” I replied that I am not in the habit of lying under any circumstances, told him I would be seeking legal action and promptly left. I have spoken with an attorney who has advised pursuing legal action, citing “Coercion and Inducement of a Sale”. I will be moving forward with this if a plausible resolution can not be established. I’ve spent over $3,000 to date and now pay $333.00+ monthly on a vehicle that can’t be driven while supporting a family of 7

  Business Response

  Date: 01/06/2023

  *** This the longest complaint I have ever seen. Bottom line we sold 2014 Nissan ***hfinder to *** ****** *n 11-01-22022 Buyer Order attached with copies of AS IS forms. This was outside financing thru CAC Financial. The vehicle SOLD AS IS and *** ****** purchased an extended warranty thru CAC Financial which starts day of sale. As to being stated one salesman gave her a higher price than Todd don't make sense. As to sticker on windshield during P.D.I. they are removed. CAC Financial has our Inventory Pricing, so we would be unable to raise the price. We have all papers she signed and Docusigned. The next morning she check the oil which was 3qrts low. Impossible. I have attached a P.D.I. form all was checked and oil and filter changed. Also copy of Carfax showing NO BAD HISTORY. As to her having trouble getting in touch with Beach Blvd employee, If their s a problem with the vehicle we tell all customer to call us first and we can help. However before contacting BBA she went to Auto Zone and also the Nissan Dealership being a private detective. when she finally contacted BBA my service manager told her she had warranty that was honored at American Transmission and Auto Repair after the vehicle reached American Transmission they diagnosed and call Warranty Company. American Transmission was told by the warranty company that *** ****** told them Check Engine was on before she bought the vehicle also the Nissan dealer said they pull Nissan Records on the vehicle and the vehicle and the vihicle had codes befor she purchase the vehicle. BBA or the Warranty Company have no access to Nissan records. We use CARFAX which shows NO PROBLEM. If she had taken to american transmission or to us before taken to dealer she would no information for the warranty as BBA or American transmission has no information the warranty company would have repaired the vehicle no one ask her to lie she was told by American transmisision. If she had brought to them with problem first and not told her detective work to warranty company they would have paid. Now the warranty needs to refund her premuim in the amount of $2058.65 which will help with the reapirs.we have been here 54yrs and try to satisfy our customer, however this lady caused her own problem and threaten with Attorney tha's when I Lost interest. In talking with American Transmission I find out she put 428 milse on the vehicle which run and drive perfect when she purcahsed. I disagree with the accusation she has made. However I did tell herv leave the vehicle and we would check it out. I did not know she had went to the Dealer I only know about Auto Zone however she states she has spent $3000.00 and the vehicle Can't be driven. My question would be can she pruduce paper work showing what she repaired. I talked to *** at American transmission he said the Transmission was the main problem it had started slipping. He did not find the vehicle smoking excessively. She also mention Brakes which he said was approximately 50% good left. My offer to *** ****** would be, she return the vehicle to Beach Blvd Automotive, Inc sign a repair order to replace Transmission with a Used Transmission. We would offer 50/50 warranty her cost would be $2775.00 which would carry a 3yr/100,000 miles warranty. In checking with the owner of American Transmission Mr. Keith Segars he stated the Nissan ***hfinder have a radiator problem which has a built in transmission oil cooler going bad and destroying the transmission. He ask if it would possible to have *** ****** return the vehicle to his shop to be Re-diagnose at NO COST TO *** ******. If the radiator went bad on the vehicle which should be a factory recall but if is not still maybe a chance to have the warranty company reconsidered. IN closing I eould like to reiterate *** ****** drove this vehicle on road test before purchasing the vehicle. The vehicle drove fine however the check engine light comes on while on road test, The code our shop pull out was a miss fire which was repaired, The check engine light can come on for number of things. BBA has no knowledge of Nissan Records and has no way of obtaining them. This why we are willing to meet her on 50/50 basis. Which gives her the benefit of a 3yr warranty on transmission. Don't forget if American Transmission can't get the warranty reconsidered she is eligible for refund $2058.65 which CAC should cancel and deduct from contract.

   

  Respectfully,

  **** * ****

  President

   

  Customer Answer

  Date: 01/12/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** *********  ********** ********

  I am rejecting this response because:

  While I certainly appreciate the offer to cover 50% of the transmission repair, this is not an acceptable resolution. The vehicle was sold to me needing major repairs that I was not informed of, and the salesman agreed to fix any issues before I purchased the vehicle as stated in my original complaint. Did the dealer run diagnostics as I was told? If so, where is the diagnostic report? Again, I have documented proof of pre-existing transmission and engine codes from Nissan and the diagnostics from American Transmission and Auto Zone, all stating the same problems. The service tech at American Transmission even told my son and I the estimated cost to repair would be comparable to the purchase of another vehicle.

  The dealer window sticker on the vehicle when my daughter and I initially looked at it stated a warranty was available, not "as is". I wouldn't have considered the purchase without a warranty. But as previously mentioned, this window sticker was never provided to me.

  I noted in the business response mentioning an issue with the radiator. Are we discussing the same vehicle? I've not had anyone tell me there is a problem with this as well. 

  I feel these repairs should be covered by the selling dealer given the circumstances. I do not wish to pursue legal action, but I feel I am being forced to do so since I was sold a vehicle with major problems under false information.

   

  Regards,

  ***** ******

  Business Response

  Date: 01/16/2023

  We have tried our best to Satisfy *** ****** as you can see in our response. When she purchased the vehicle AS IS she should have did her detective work before signing. As stated I have No Access to Nissan Records so with that being said we offered to Repair @ 50/50 cost. We feel we have put our best foot forward and she caused the problem herself.

   

  Respectfully,

  **** * ****

  President

   

   

   

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 Kia Soul. Had to take it back 2 times for timing chain issues. When **** **** told me to take it to American Transmission. I did so. They tore my car down to point of error for the warranty company, the warranty company denied my claim due to previous repairs being done incorrectly. The previous company was Beach Blvd Automotive. They now refuse to replace my car saying because I bought the car AS IS, that they are out of it with no recourse. The previous 2 times they "fixed" my car, he said I had no proof of because I never signed anything and they throw that paperwork in the trash. Now I have no car. Was fired from my job today due to not having transportation. All I want is an exchange or a refund. Patiently waiting on that response.

  Business Response

  Date: 11/23/2022

  *** ******** did purchase the 2014 KIA from Beach Blvd Automotive on 06/02/22 AS IS AS she purchased a Warranty at time of sale. She came back to our Dealership with a noise in the Engine and she had only put a few miles on the vehicle. I decided to Replace the Timing Chain Kit as I thought it must to of had the noise prior to her purchasing. Their was no charge to her and BBA Cover all the cost.

  Now she has had the vehicle for five months and put 6,800 Miles on the vehicle. She should have taken the vehicle to a repair shop with Warranty and keep her opinion to herself. However she told the repair shop and the warranty company that we installed the Timing Chain Kit Incorrectly which they denied the repair. This repair would be between her and the warranty company.

  I would love to see a letter from the warranty company stating BBA Installed the Timing Chain Kit Incorrectly as American Transmission & Engine Repair Shop has Inspected the vehicle and talked to the warranty company which was told that *** ******** stated to them that BBA Installed the Timing Chain Kit Improperly. *** ******** has created her own problem. The vehicle couldn't run 6,800 miles if the kit was Installed Incorrectly.

  Customer Answer

  Date: 11/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 18435107

  I am rejecting this response because: The mechanic from American Transmission  handling my claim is the one who told me what was put in the report. I did tell the mechanic and the owner how many times Beach Blvd Auto had my vehicle for repairs.

  Regards,

  ****** ********

  Business Response

  Date: 11/30/2022

  This is gonna be our last response to this complaint. We need for the customer to get a letter from the Warranty Adjuster stating that we did put the Timing Chain Incorrectly.

   

  Respectfully,

  **** ****

  President

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Beach Blvd Automotive $4410.00 to remove and replace a transmission on a 2013 Jeep Patriot on March 10, 2021. They charged $3276 for parts and $817 for labor. The work has a warranty of 36 months or 100,000 miles . In April of 2022 we had to relocate back to North Carolina to care for my sick father, who eventually passed away in July of this year .In July of 2022 the transmission began to give us problems. We had to put the vehicle in the shop. Beach Auto sent a representative to check the status of the transmission damage and he concurred with the transmission shop here. The transmission shop has quoted $1200 for the labor and Beach refuses to pay that amount and has offered only $258. We feel that to repair our vehicle and make us whole they should at least pay us what we paid them to remove and replace the transmission. The receipt says we paid them $817 for labor. We feel that is only fair and we ask no more than what they charged us. We have contacted Beach and a *** **** seems to be very irritated and confused about the situation. I feel we have been disrespected and wronged because he knows that I now reside in North Carolina and cannot travel to Jacksonville because of my service connected disabilities. Please attend to this matter as soon as possible. We are very thankful for all your help .

  Business Response

  Date: 11/04/2022

  *** ***** knew the warranty was from GO AUTO PARTS. Beach Blvd just installed the Transmission. When he called in with the problem I explained to him GO AUTO PARTS would contact him and send a Representative to Inspect the car, Which they did. They Explained to the transmission shop of *** ***** choice they would replace the Transmission and pay $30.00 per hour to Install. He call me and said he want the Transmission replace at the shop of his choice. I told him they are too high and to shop around and I would help him. To settle this problem he needs to have Transmission shop return the Core to GO AUTO PARTS. They will pay me $258.00. we charged $817.00. We will refund $817.00 to *** ***** as he wanted a shop of his choice.

  Customer Answer

  Date: 11/04/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *****

   

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Beach Blvd with my daughter and was told because she was under 21 I needed to sign for her. I asked if my credit would be pulled because we were trying to purchase a home and did not want this to affect my credit and was assured my credit would not be pulled it was just because of her age. They pulled her credit not mine and she purchased the car. This loan was sold to Mid Atlantic (without prior notification to my daughter) and I received a notification of the debt being added to my credit. Upon speaking with the owner of Beach Blvd Automotive he told me they didn't pull my credit but I was a co-signer. I advised him what was discussed above, he then stated my daughters credit wasn't good enough which is why I had to sign, however if her credit wasn't good enough then why was my credit not pulled by them in order for her to get approved and only added as a debt by Mid Atlantic. This is bogus business practice. You cannot tell someone they are not co-signing just signing because of the applicants age, not pull my credit, sell the loan to another company and then have them add the debt, tell me verbally my daughters credit wasn't good enough by herself not pull mine but still give her a loan. How can you say her score wasn't good enough but not pull the "so called" co-signers credit to make sure my credit qualified for the loan?

  Business Response

  Date: 09/08/2022

  This Lady signed as Co-Signer and Authorized her credit to be pulled although my salesman didn't have her credit pulled as she wanted. However the account was sold to Mid Atlantic Finance which is normal Business. Mid Atlantic Finance has Power of Attorney on Beach Blvd Auto Finance so they report it on her Credit which couldn't be helped.

  I expalined to her she needs to take her Daughter to a bank to get a loan and payoff Mid Atlantic Finance which would solve the problem.

   

  Respectfully,

  **** * ****

  President

  Beach Blvd Auto Finance, Inc

  Customer Answer

  Date: 09/08/2022

   

   ********** ********

  I am rejecting this response because: I was mislead in the signing of these documents. I was told I needed to sign because of her age not as a co-signer. It's obvious if I didn't want my credit pulled I was not willing to be a co-signer. The deal was completed WITHOUT me as a co-signer for credit at Beach Blvd so how are they selling to a third party and adding me as a co-signer for credit without consulting me to give this third party permission to run/add this to my credit.  The deal was closed without me on the credit app and should have been sold without me on the credit app. I didn't give my social security so how was it obtained in the first place? The fact that I didn't give my social security number in the first place that's suspect to me.

  Regards,

  ******* ********

  Business Response

  Date: 09/09/2022

  Ms. Melanie Brinkley wasn't mislead, we did explained it to her that she need to be Co-sign for the loan since her daughter doesn't have a credit stability yet and since this is a Buy Here Pay Here establishment we do require that. We only agree NOT TO PULL HER CREDIT and we did just that. Ms. Brinkley gave us her information as well as her Social Security Number and she was present when we did the deal and she signed the paperwork as well. See attachment.

  Like we mentioned on our first response that the account was sold to Mid Atlantic Finance and it's normal business. We can't help it they report it to the credit bureau but THEY DID NOT PULL HER CREDIT at all.

   

  Respectfully,

  John O King

  President

  Beach Blvd Automotive, Inc

• Initial Complaint

  Date:09/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a motorcycle from there dealership over 6 months ago and I have yet to receive a plate from them I have to keep coming back every month for a new paper plate with is a huge inconvenience to someone who works 60 plus hours per week I went there today for the last time to try to get another paper plate and all I got was the run around this place is the worst to do business with all I want is my real plate so I don’t have to worry about getting pulled over as this bike is my only transportation

  Business Response

  Date: 09/07/2022

  I agree *** ***** purchased a Sunbeam Scooter from Beach Blvd Automotive, Inc on 03-30-2022 and MSO sent to DMV on 04-07-2022 of which DMV lost paperwork. They are very familiar with this problem, **** my Title Clerk has worked with DMV which has gone to management but nothing got done. I **** **** Owner was made aware last night 09-06-2022 which has been 5 months not 6 months. However he has had a legal paper plate to use everday until this can be resolved. As of yesterday I contacted Sunbeam Distributor for a Duplicate MSO which will be produced this week and we will send to DMV to get his plate. Copies attached that was submitted to DMV.

   

  Respectfully,

  **** ****

  President

  Beach Blvd Automotive, Inc

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Beach Blvd auto. After signing I was told an engine came on. I went home without car. Next morning I called dealership to cancel purchase. The owner was suppose to phone me. Never did. My loan check was stop payment. My bank is working to get my cash down payment.

  Business Response

  Date: 08/10/2022

  I agree *** ***** ****** did purchase a vehicle from Beach Blvd Automotive, Inc on 07-29-22 of which had hot a/c that she agreed to purchase and paid in full for the vehicle. However she wanted the a/c repaired before she took the car home. We repaired the vehicle a/c which work perfect and had the vehicle ready Monday 08-01-22. The day she agreed to pick-up. On 08-03-22 she called the office and said she stop the Bank Draft because she change her mind, My secretary said she was very nice. But she had COVID and wasn't able to call sooner. She didn't ask to have the owner call. We figured she would be coming to get credit back on her card, Now we recieved this complaint, She need to tell Better Business Bureau the truth and stop by with her debit card for rebate.

• Initial Complaint

  Date:06/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from Beach boulevard Auto less than 3 months to four the engine locked up

  Business Response

  Date: 06/09/2022

  As the customer said, He bought the vehicle 3 months ago on 03/09/2022 so the 30 days or 1 thousand miles warranty is over. The customer came to us about the problem and we did offer 50/50 for the repair.

   

  Respectfully,

  **** * **** *********