Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get Everbright to process a transfer to the Buyer we are in contract with to sell my mom's house, who passed away August 2024. They have confirmed receipt of all documents required by them, including the death certificate, the trust, and the court document showing me as the successor trustee. The day we entered into a contract (1/30/2025), I sent Everbright an email (so it would be in writing) letting them know and asked them to initiate the transfer. However, when the Buyer called to do his part of the transfer, he was told I needed to pay a fee of $350 to start the process. I called to pay this but was told they couldn't accept this payment because the file had been sent out to collections since my mom had died. They further informed me the date they sent the file "out" was 1/31/2025 .. the day "after" I notified them we were in contract to sell and had asked them to start the transfer. On 2/13/2025 I spoke with a *** from Everbright's escalation department who said they would schedule a meeting with *** ****************************** to ask if they would just send the file back to Everbright. I then spoke with *** who says they would be happy to let Everbright have the file back. Both on the same page but neither one has yet to make anything happen. We were suppose to close escrow on 2/28/2025 which clearly won't happen. My agent had to request an extension of time which thankfully the Buyer agreed to. Everbright supervisor was suppose to give a callback which has not happened and all we get with our countless calls is "there is no update". Everbright's customer service is apparently a 3rd party who says they don't even have direct contact with Everbright. They only take the calls and create a "ticket" ... the end! All I need is for someone at Everbright to communicate and help us get this solar transferred to the Buyer and maybe even explain why they sent the file out without contacting our family for the status on the sale of the house.

  

  Business Response

  Date: 03/13/2025

  Our response is provided in the attached document.

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My late grandmother had a system installed by Everbright a couple years ago. She passed away last year and we decided to list her home. We contacted the company and they gave us instructions that we we're supposed to contact them if we planned on selling the home. We did just that and provided them with her death certificate, as well as a copy of the trust showing the successor trustee. We also informed them that we we're planning on listing the home for sale. Once we entered into contract we informed them and provided the purchase agreement as requested. We entered into contract 01/27/24 and someone in their office misinterpreted the email and immediately sent the file into collections even though the account was not delinquent and actually on auto pay from a joint account that the successor trustee has control of. Everbright gave us the run around for over a week and then admitted their mistake. They said that they "have never made this mistake before and are not sure how to resolve it". They said that they would request the file back from the collection company so they could proceed with the transfer. We are now 10 days into this quagmire with no resolution! We call multiple times a day only to be told that there are not updates. The customer service number takes you to a third party call center. We have asked to escalate the claim and talk to a supervisor and have yet to receive a call. We we're supposed to receive a call within 48 hours and it's been almost a week. This company is not only unethical but also negligent and incompetent. There was a second system on the home that has already been transferred to the buyer and it was done within less than 2 weeks. We need a resolution to their mistake ASAP.

  

  Business Response

  Date: 03/10/2025

  Our response to this matter is provided in the attached document.

• Initial Complaint

  Date:02/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, we received a phone offer for solar from salesperson, ***** ******* and were told if signed, we would receive a $3,000 bonus. We signed the contract on December 5, 2023 with EverBright. On September 5 2024, we received our first bill in the amount of $194.22 without any explanation of why the amount was more than $140.53. Our contract (attached) says we will pay $140.53/month. We have tried several times to contact EverBright and filed complaints with no response or resolution. On October 8 2024, we emailed EverBright to ask why the bill was more than the amount in the contract (complaint *******). On November 13, 2024 we contacted EverBright again and stated that there has been no resolution and that we will pay our contracted amount (complaints ******* and ******* 1128476).The responses from the company did not address the discrepancies.On February 2, 2025, we received an e-statement showing an amount past due. We are currently being charged amounts over $140, without any explanation of why the amount is more than that. When we log into our EverBright account, we cannot see any breakdown of charges. We have been paying the agreed upon amount of $140.53 and now have an outstanding balance of

  

  Business Response

  Date: 03/08/2025

  Our response to this matter is provided in the attached document.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Everbright Solar installed panels for us last November. But the system was never connected. In the meantime we are paying our normal electricity bill and being billed by Everbright for $392.51. They have admitted the service was not working but said we are not eligible for a credit for 24 MONTHS. Several scams have been reported that thhhis company falsely represents themselves. Use pressure selling tactics and ***** customer service. Don't return phone calls etc. They told us we could go without service for 2 years and still be expected to make our monthly payments.

  

  Business Response

  Date: 02/18/2025

  Our response to this matter is provided in the attached document.

  Customer Answer

  Date: 02/18/2025

  We have reached a resolution & are satisfied with it.

  Thank you!

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late April I was approached by a sales team at my home to install solar. I told them I had a job opportunity in ***** and would most likely be selling my home and they talked me into it saying it would help sell my home and it could easily be transferred. I was given a figure for the cost of the system and I sign a docu sign contract. Because of the scrolling to sign on this line feature i missed a few misleading details. Fast forward they had the panels on right away but it took until Dec 6th to activate the account. By then I had already told everyone weeks before that I was in fact selling the house and by then had contract with a buyer. called and requested information to start the transfer process and gave then my realtor information and the closing agent information. I told them the closing date of Dec. 30th. No one heard from the company so I contacted again and was informed I needed to pay a $350 fee, so I did. It took over two weeks for them to send a credit application to the buyers. Then after closing had pasted we find out the buyers were rejected with no real explanation. We had to delay the the closing until the 15th of January and after many phone calls I was informed I needed to pay a $250 fee for an assumption application. I was told they would email them to everyone as a docu sign. I received a docu sign on the 14th, but the buyers did not. We have made calls almost daily and can not talk to anyone that can give us answers. We have had to postpone the closing once again to the 31st and now it looks like we will not make that one. On the 28th after talking to my realtor he got the buyers to agree to paying some towards paying panels off, so I called EverBright and was told an figure that was no where in my contract or disclosed without doing any funny math. It was a figure never given to me at anytime before or when I was told about the cost. I asked for a discloser document. To this day no contact or assumption papers.

  

  Business Response

  Date: 02/12/2025

  Our response to this matter is provided in the attached document.

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the dates they provided are not correct, and this was after much pushing and a daylong of back and forth communication between the buyer of my home, Everbright, and myself we found resolve.  Yet I will say this. If anyone ask me about solar I would strongly advise against it especially if you plan on selling your home.  Everbright does a terrible job of communicating and helping with the sale of a home.  Their contracts are misleading and full of double talk, it would take a lawyer to read and understand.  Everbright needs to do better.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for solar power in October 2024. The solar power system was activated on November 2024. According to the contract with Everbright we should only be getting a bill from ****** if we consume more energy than what was produced by the solar panels. Per the my energy report for the month of November we produced ***** kWh and only consumed ***** kWh, for the month of December we produced ***** kWh and consumed ***** kwh and for the month of January we produced ***** kWh and consumed ***** kWh. So according to the reports we should not be getting a full bill from ******. I have called and filed several complaints with Everbright with no resolutions. I have done my own investigations and asked ****** to send a technician to my home to check out the system and on 1/17/2025 the ****** technician came to my house to inspect the system and informed me that the paperwork was submitted incorrectly by Everbright and Flagship Solar. I have called Everbright and Flagship Solar and advised them of the findings and again no solutions has been offered and I am still being billed from both ****** and Everbright. Everbright and Flagship Solar need to resubmit the paperwork correctly to ****** because if they don't I will still be getting double billed.

  

  Business Response

  Date: 02/10/2025

  Our response to this matter is provided in the attached document.

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying since Nov 4, 2024 to have the Solar lease contract changed to the name of the Title holders of the home at ******************************************. The Trustee of the home was our father ******* ******. He died on Aug 5, 2024. We (******* ****** and ***** ******) are now the successor trusts. T Multiple requests (calls, *************** have been sent from our side. All documents requested (death certificate, *****, trusts & affidavit of trustee succession) have been all e-mails & faxed multiple times. They said they never received the faxes even thought they requested we ONLY fax and we have a successful transmission receipt. The home is now in the process of being sold and in escrow with the buyer. The closing date is fast approaching (Feb 4, 2025). Now we also need to start the transfer process. Everbright customer care will not acknowledge the change and say the information sent has been rejected. lats detailed e-mail sent on 1/22/2025. I have an e-mail delivery receipt, read receipt and auto reply from Everbright. So far no e-mail or phone call back to support. We are only asking to transfer to contract to the new buyer and satisfy our contractual obligation in the sale/buy contract. That's all. Transfer process needs to start ****. Here is the timeline of when I initially reached out to Everbright Homeowners Support on November 4. 2025. When I called you directly on November 4th, 2025, I was instructed to Fax my ******** ***** Certificate with documentation of the Trustee. On Monday, November 4th, 2025, this was faxed to #************** which I have confirmed repeatedly the fax number is correct. Fax delivery confirmation was received 11/04/2025 @ 3:04 pm PST. After repeated calls to follow up, you claimed you did not receive the fax and asked to resend via fax THEN you asked me to email it to ******************************************** per ******* (Employee #*****) Both were sent on 12/09/2025 and 12/11/2025.

  

  Business Response

  Date: 02/07/2025

  Our response to this matter is provided in the attached document.

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Realtor representing a client on the sale of her home. We are currently in escrow. The owner has a solar purchase with this company.I am authorized by the company to speak to them on her behalf. The buyer for her home has applied to assume the solar loan, but was denied due to credit. His credit score is 660, and he was not given an explanation as to why he was denied. I cannot get anyone from the company to explain what the credit requirement is to assume a loan for $212 per month. I've asked for other options, and I'm told a supervisor will contact me, which has not happened.The seller was widowed last year and cannot afford her house payment, so she is forced to sale her home. The only problem now is that the solar cannot be assumed, and the company has no interest in assisting with the situation. If her home goes into foreclosure, the solar will most likely not be paid either. I would think that this company would want to ensure payment for the lien and make the transfer. It's impossible to speak with someone from the company that knows what they are talking about. In my profession I deal with solar companies all of the time, and this is one of the worst. My seller is really experiencing a hardship and this company has not interest in helping to find a solution.

  

  Business Response

  Date: 02/06/2025

  Our response to this matter is provided in the attached document.

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everbright declining every buyer application within minutes of applying but not providing the reason or a department to speak to regarding the credit process or decline during transfer of ownership process. They've had multiple complaints for shady business practices and not providing solar that actually pays towards the electric bills. They shouldn't be allowed to take advantage of anyone else

  

  Business Response

  Date: 01/28/2025

  Our response to this matter is provided in the attached document.

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of selling my home that currently has 10 solar panels financed through ever bright. I contacted the company on December 13, 2024 to inquire about having the new buyers assume the current loan on the solar panels. I paid the $350 transfer fee for the credit application to be sent to the new home buyers. Since December 13, I have been in contact daily with ****** services who is the billing end of ever bright, They stated that they have escalated the issue up to the loan department but absolutely nothing has been done. Not only have I placed numerous calls but the title company, the buyers of the home and my real estate agent has also placed numerous calls. We are simply asking for the buyers to be giving the application and for your company to process the credit application and have them assume the loan. Where is the integrity of this company, there is absolutely no consumer rights and absolutely no one assisting us. I financed this solar knowing that when I moved out of this home that I would be able to transfer the loan to the new owner as it is assumable in my contract. Both the buyers of our home and us are trying to plan a move and the transfer of this loan is what is holding everything up. We have to book movers, pack our home and move on to our next location. Also we have tried to tell ever bright that they are sending the application to an incorrect email address. Why can't the caseworker contact us by telephone to make sure it's being received. Please process our paperwork, it can't be that difficult. If we do not receive a response I will be filing a complaint with the *****************************************.

  

  Business Response

  Date: 01/23/2025

  Our response to this matter is provided in the attached document.

  Customer Answer

  Date: 01/26/2025

   
  Complaint: 22791949
  
  I am rejecting this response because:  I am requesting ever bright to refund me the $350 application loan transfer fee plus the $147 in overpayment made on my account on 1/17/2025.  Everbright claims they attempted to send the buyer of our home an application on December 18, 2024 but they sent it to an incorrect email address.   From December 13 until about January 9, 2025 on a daily basis (not on the weekends), myself, the title company, the new home buyers and the realtor called ever bright attempting to get the email address updated and the application to the new buyers.  On my solar loan it was assumable to a new home buyer if we ever decided to sell our home, my contract stated I needed to provide a 30 day notification of the sale of the home,   I gave timely notice.  The call center at ever bright is a debt collection agency, you actually never get to speak with someone that works on transferring the loan just a call center.  They just take your information down and tell you that someone is working on it.  The buyers of the home had an interest rate lock that was expiring on 1/15/2025.  The transfer application was not sent timely despite calling daily, I even wrote an email, left multiple messages to deaf ears.   Our sale of the home closed on January 15, 2025 and without the transfer of the loan ultimately since the buyers of the home and myself both were in the process of buying and selling a home agreed to split the cost of the solar loan with everbright since we both have invested thousands of dollars on the purchase of another home,  It cost me $10300.00 due to the incompetency of this company.  At the very least I expect my $350 transfer fee refunded and the overpayment of $147 to also be refunded.  I am attaching proof that the solar loan was paid in full prior to the next payment date.  I will consider filling a complaint with the Consumer protection agency with the State of California if Everbright does not make this right.  
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/04/2025

  Our follow up response is provided in the attached document. We consider this matter closed.