Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We shipped our truck from ** to HI at the end of September. My biggest issue with the transaction was the fact that they have been unable to furnish a Bill of Lading since the day of pickup when I requested it. To begin, they assured me the vehicle was scheduled for pickup before we were departing for ******, so we would be able to be there during the process. However, the trucker did not show up and they did not communicate over the next few days until it was the day we were leaving. That day, they came to pick it up when we were on our flight and could not communicate. First they lied and said they picked it up when it was clearly still there on the household security video. They picked it up hours later and then never gave the bill of lading or the paperwork showing damage. The vehicle arrived to port in Maui with damage and when I requested the paperwork again to show where the damage occurred they stopped returning emails or phone calls. At this same time, I received an ** pass statement showing that the ** pass was charged $100s in tolls throughout NY. ***** requests the bill of lading to dispute the charges. I finally was able to get ahold of someone and they promised they would just refund me the ** pass money and the money for damages and then they stopped responding again and said they no longer work for the company. I have called HQ several times with no answer. I got one text back once and then when I requested bill of lading they ignore. So at this point I had terrible communication throughout the shipping proccess, lies, damage, and unnecessary other chargers that just providing the simple paperwork that should be part of the proccess would greatly help. I have been back and forth with them for five months now and would really like a resolution.

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped my car with Eship. I requested an enclosed trailer. It was put in a trailer with a screen. It was the last car on and the last car off. My car should have been put on a truck with a lift as requested fully enclosed as it is 3 inches from the ground. The carrier used 2 ramps. My car most likely fell from the ramps bending the frame and having it bounce back. The entire windshield and front passenger fender moved. I am left with $2,500+ of damages which most cannot be fixed as they do not make the parts anymore for my car. I contacted the company week after week and they just ignored my requests to look into what happened to my car.

  Business Response

  Date: 12/26/2022

  Call office and ask for **** or ***** and we can discuss the damage and issuing a refund. All damage must be noted on bill of lading

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked the pickup and delivery back on November 10th. Was told they would have a 2 day window for pick up. **** contacted me on November 23rd to say the car would be picked up on November 30th. However that day came and went was told the next morning December 1st that it would be picked up. That day came and went I made numerous phone calls to no avail. The next morning still no response from eship/**** text, email or voice-mail. Finally called the toll free number to find out from ******* that **** was on ***** and aware. 12:35 pm still no word. Call toll free again ******* tells me **** has someone who will pick up within two hours. 4pm comes and goes.This was supposed to be a surprise present and eship completely blew up. When I finally got callas from the original driver booked for November 30th he said he could pick it up on December 4th. Then the driver who was supposed to be there within 2 hours on December 1st finally called on December 6th to say they could pick up.I contacted **** by email on December 5th to cancel completely she never responded. I called ******* on the toll free line she said she would pass along the message. I sent an email later requesting a confirmation email from **** which was not given.****** get a refund of the 295 I paid to them as the initial deposit Order number Order Confirmation #********

  Business Response

  Date: 03/07/2023

  Call ***** ********** and we will issue you a refund. 

• Initial Complaint

  Date:09/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8/5/2022, I signed an agreement contract with eShip Transport to facilitate shipping a 2021 Jeep Gladiator from *****, ** to *********, **. The contracted price was $4,095. eShip request $195 up front and I paid via credit card.On 8/17/22, the vehicle was delivered to the port in ****, **. eShip texted me and stated I needed to pay the driver (in cash) $1800. I wasnt even in ****, **. I was in *********, **. I had to figure out how to get cash to the shipper ***** miles away. eShip (***********************) told me I clearly failed to read the fine print at bottom of agreement that stated "client will pay upon delivery," even though the agreement also states in middle of agreement..."payable when driver is scheduled."On Sept 6, I received a call from the port in ********* stating my vehicle was ready for pick up. I arrived, expecting to pay the remining $2100 (I had already paid $195+$1800 = $1995, leaving a balance owed of $2100). Once I arrived, I was told I owed $2700. They would not release my vehicle to me unless the balance was paid. I paid the $2700 (which was $600 more than my contracted agreement). Once I returned to work, I contacted *********************** with eShip. He stated he had made a mistake and misquoted the price. I explained that the mistake was not my fault and I expected the $600 difference paid back to me. *********************** stated he was "not trying to rob me, but I was trying to rob him." That was an absolutely ridiculous statement as I was the one out the money even though he was the one who contracted the price agreement. He stated he would have his manager contact me, but no one else ever called, not provided any reimbursement for the overcharge.

  Business Response

  Date: 09/28/2022

  All carriers are to be paid at delivery, since your car was going AK the driver had to be paid on pickup as we drop to port. This is same process for last 10yrs.

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18005456
  
  I am rejecting this response because: that is not a response from business, that is an incomplete statement. The fact is that I contracted with eShip to ship my car to ****** for $4,095. That is the price eShip quoted me. The cost ended up being $4,695 which is $600 more than the guaranteed and agreed upon quote. Nonetheless, BBB may close the case. I filed suit yesterday against eShip for the $695, plus legal fees since eShip is unwilling to take any responsibility for the deceptive quote. Thank you.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to take my car from ************* to *****, and my car was delivered with three deep scratches and a dent on the trunk. None of the companies have provided any support or compensation for the damages.On May/28, they picked up my brand new car with no scratches or dents and transported it to *****. My car was delivered a week later, and as soon as the driver took my car off the truck, I noticed three deep scratches on the driver's door and told him immediately. He checked the pictures from when he picked up the car, confirmed the damages, and told me to submit an email, and they would fix the damages.He also told me to check all around to see if there was anything else and that I had 24 hours to report to them. I washed my car the next day and found some dents in the trunk. I took a bunch of pictures and sent them, but no solution. They never got back to me regarding the damages; regardless, multiple times, I followed up with them.As it turns out, I would have to file a claim with their insurance company, and it would go to Carfax records on my $90k brand new car for minor damages that maybe could be fixed at a detailing shop and devalue for something I was not responsible for.Im very disappointed with them no support/accountability for the damage.

  Business Response

  Date: 08/05/2022

  This is how car gets fixed if any damage. We apologize you don't like this way but this is why carrier has insurance to cover these accidents. If you would like to proceed and get fixed, give us a call anytime 

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broker assigned local transport company ABDL Express LLC, ********************************************************** who picked up my vehicle on 5/26/2022 for delivery to car dealership in ****** ** ((about 150miles). Car was picked up on same day with delivery promised by evening of same day. Today is 5/28/2022. I have been unable to reach carrier and ESHIP broker company has only said to *********. My car is valued at $80k and I would like this broker to be a bit more diligent in determining the status and location of my car. I paid ESHIP $295 broker fee and $300 cash to carrier driver at pickup. Carrier refuses to return my calls and broker firm is of little help. This carrier was obviously not vetted by Eship. Eship has been irresponsible in handling this matter and has been on infrequently able to contact the carrier they recommended. The carrier was not vetted and Eship did not know if the recommended carrier had ever been used by them before. I asked ESHIP to give me the address mentioned above for the carrier. There is no phone listing for the carrier at this address which appears to be a vacant building. I dont know what happened to my car or even where it is. I am not able to get any satisfaction from the broker or carrier and am asking for BBB assistance with this complaint.

  Business Response

  Date: 06/27/2022

  Eship has reached out to carrier and carrier stated that he had spoken with you on this matter, eship being broker only does not hold the insurance to file this claim, the carrier does have insurance and will file if deemed necessary 

  Customer Answer

  Date: 06/28/2022

   
  Complaint: 17287826
  
  I am rejecting this response because:

  
  EShip has no methodology in place to vet or investigate the background of the carriers it refers to its customers. My after the fact investigation of this carrier revealed that the carrier referred to me by ESHIP was not only a terrible choice but did not even operate a legal business. The business address of this carrier was phony and listed a business location and entity that did not exist. I used the ESHIP reference, the carrier picked up my vehicle and disappeared. I reported the incidence to the local police. The so-called owner of the business has a criminal record for a variety of transgressions against the law.

  ESHIP charged me a $295 finders fee and I was to pay the carrier an additional $300 to transport the vehicle to a neighboring state. Carrier picked up the car and I never heard from him again. ESHIP then abandoned all efforts and refused to accept liability for this oversight. Just saying that they would not use this carrier again.

  ESHIP should reimburse me for my Entire $595 ($295+$300) expenditure. This businesses customers should be forewarned about its questional business practices.
  Sincerely,
  
  ***************************