Hotels
Developer Inn Express FundamentalThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Hotels.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We booked with them over a month in advance with ****** when we got there on Feb 2nd to check in the claimed they couldnt find our reservation then sent ** to another one of their hotels and they said they were overbooked and couldnt get us in a room so we had to sleep in our rental car in a ******* parking lot. Then the next night we go back and they put us in a single full bed room which we didnt pay for and refused any type of refund even though we paid for a night we had to sleep in our car and they failed to put us in a room that we paid for the last 2 nights. They refuse to refund ****** or get back with the card company we filed the dispute with. So pretty much we lost out on money we spent and had to sleep in our car plus they lied about being overbooked and about a pipe being broken because the 2nd night we went back the office worker said no theres no broken pipe we are overbooked. Very upset. Ive been back and fourth with ****** the 3rd party company many times and they said that the developer inn refuses to refund any of our money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.