Complaints

• Initial Complaint

  03/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  BuyBump Keto gummies purchased on ******** for $39.95 but debit card was charged $199.95 and potential of reoccurring charges. Internet research shows this company is a scam.

  Business response

  04/03/2024

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $199.99 today. You should see a credit in your account in the next 5-10 business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  - Transaction date was 01/10/2024 received and started using product 01/18/2024 - Initial shipment was $199.99 - Product was for weight loss support by taking 1-2 gummies, 3 times daily. On website 100% satisfaction with money back guarantee. - Bought promotional 5 bottles (Buy 3, get 2 free) of product and took 2 bottles worth (20 days or 60 gummies) which didnt help reduce ANY weight as advertised. Im requesting a refund on initial shipment as the second shipment (from an automatic monthly renewal program that I wasnt informed about) can be returned for a refund. Theyre refusing to refund initial shipment because its not within 30 days. There is no time frame for a refund specified or advertised anywhere within their website. Only a logo saying 100% satisfaction, money back guarantee. They mention the guarantee more than once so I felt it was worth a try with a guarantee to back it up. I simply want a money back guarantee as advertised. Im willing to mail back the 3 unopened bottles from the initial shipment with the second shipment that I will be returning. Theyre unwilling to refund the initial shipment price regardless.- Called their customer service **************, was told flat out no refund for initial shipment because its not within 30 days. Second shipment is refundable once received by warehouse within 5-7 business days. - Invoice Number: ******, Tracking Number **********************, Reference Number given by representative ****** - Advertisement was seen while playing online game with *************************** as spokesperson being interviewed by ****.

  Business response

  03/19/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund of $199.99 today, 03/19/2024. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer response

  03/21/2024

   
  Complaint: 21327014
  
  I am rejecting this response because: the original shipment amount $199.99 hasnt been refunded to date. When I spoke to a representative on 02/21/24 he said the product had to be returned w/in 30 days for a refund and that the return policy was stated on the website. I explained I cant find a link or website to access their Terms and Conditions that state this and he said the link has expired because it was a promotional price. When I spoke to a representative for the second time on 03/14/24 to follow up with my refund for the second shipment, I asked again about the first shipment being refunded. She also said the return needed to be made w/in 30 days. I asked for some  written confirmation of this policy as I wanted to verify it. She said its on their website and would email it with the refund confirmation that would take ***** hours to receive. I asked her for the website while on the phone and her reply was they cannot discuss the product or website on the phone & theyre having technical difficulties but shed email the information with my refund confirmation. I received an email confirmation on 03/19/24 for the second shipment refund but to date have not received Terms and Conditions or their website address. Their response to the BBB inquiry and to myself stating a refund of $199.99, is for the second shipment that they received on 02/23/24 and wasnt initiated until I contacted them again on 03/14/24. I did receive the refund for the second shipment on 03/20/24. Bottom line; I would like my initial $199.99 refunded as the product didnt work as advertised and after repeated attempts to verify their Terms and Conditions for refusing my refund request (via a link or website address) I feel the company and product are fraudulent.

  
  Sincerely,
  
  *************************

• Initial Complaint

  02/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They continue to charge my debit card after numerous calls to stop

  Business response

  03/19/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased these keto gummies via a website. I got my order and only an email with confirmation of the order however there were no details on this email. A month later I got another charge for the same thing. I did not sign up for a monthly subscription. The first email had no information on how to log into to my account so I had to call customer service. I wanted a refund and they refused to give it to me till I stated I would report them both as fraud and to the BBB.The gummies are loaded with sugar and a waste of money.

• Initial Complaint

  12/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The ad is through instagram. Advertising Destiny ACV gummies. They hide that the charge will include a subscription. They advertise ***** per bottle if you purchase 3 and you will get 2 free bottles. They they advertise an add on for detox pills for an additional charge of ***** which I did not purchase but charged me anyway/ the final charges are never displayed. You check out by just pushing a button but are never given a receipt of charges prior to checking out. I called the help line/ they said the total charges were around $254 when I think Im being charged $119.00. And I am also enrolled in a recurring subscription. They refunded me $130 I hope but that is still more then advertised charge.

  Business response

  01/24/2024

  Hello *****************,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 if you purchase a bundle, the more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle.  You also placed an additional order of the (Destiny Detox - 2 Bottles) for which you paid $59.99.
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  As a one time courtesy, we went ahead and issued an additional refund of $129.98 today, 01/24/2024. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 

   

  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩