![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHelping Timeshare Owners, Inc.
Additional Complaint Information
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted with the company in 2017 to absolve our association with a Virginia Beach timeshare. Years later, it appears that the job was never done as the timeshare continues to show on our credit report and we get periodic letters. We have tried to contact the company to no avail. I have emailed, faxed, and left several messages with no response, and no phone line that anyone ever answers. I just want them to confirm and provide proof that the title has been transferred and documented and confirmed with the timeshare company. Attached is a copy of the guarantee they provided after taking our money.Initial Complaint
04/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We are filing a complaint that the ************** Company, LLC in Branson did not uphold their agreement with us to cancel our timeshare with******* Resort (************** Resort) in Las Vegas. We paid them $2,500 to cancel the timeshare in 365 days or they would fully refund our money. It has been over 4 ½ years and still there has not been any progress made to get a resolution. On 8/17/2017 we hired ************** Company, LLC in Branson to get our ****** Resort timeshare cancelled and we paid them $2,500. They promised us in a contract that the timeshare would be cancelled in 365 days or our $2, 500 would be refunded in 10 days. They are now out of business. First they contracted with Best Defense Law Team in Florida to work on getting our ****** Timeshare cancelled. After more than a year and no progress had been made they contracted with Helping Timeshare Owners in Florida on about 1/11/2019 to get the timeshare cancelled. The Helping Timeshare Owners in Florida received at least half of the $2500 or more to get our ****** Resort timeshare cancelled. It has been about 3 years now that they have been working on this and no real progress has been made. We asked for a return of our money, but Alex C******* (case manger with Helping Timeshare Owners in Florida) said to work with the ************** Company, LLC to get a refund because that is the company we signed up with. Since the ************** Company is out of business we want a refund of the money the ************** Company in Branson sent on our behalf to Helping Timeshare Owners in Florida to work on deeding the timeshare back to ****** Resort in Las Vegas. We have sent all the paperwork requested by Helping Timeshare Owners and have let them know several times that no progress had been made on getting the timeshare cancelled for us. No action except writing letters to ********** LLC in Las Vegas has been done and they were ignored. We can mail you a copy of original contract.Business response
05/25/2022
Business Response /* (1000, 5, 2022/04/27) */ Thank you for allowing us the opportunity to reply to this complaint. Because we did not collect any funds directly from this client, we would be unable to offer them a refund of any kind. Consumer Response /* (3000, 7, 2022/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not directly send Helping Timeshare Owners, Inc. any money to work on cancelling our ****** Resort timeshare, but the ************** Company, LLC in Branson did send them at least half of the $2,500 we paid to ************** Company, LLC in Branson to work on getting our ****** Resort timeshare cancelled. We never saw the contract between the ************** Company, LLC in Branson and Helping Timeshare Owners, Inc. in Florida. I am sure the ************** Company, LLC in Branson contracted with Helping Timeshare Owners, Inc. to refund the money they paid them if they did not get our timeshare cancelled for us. Our contract with ************** Company, LLC in Branson stated that if they didn't get the timeshare cancelled within 365 days then we would receive a full refund of the $2,500 within 10 days. Since no progress has been made by Helping Timeshare Owners, Inc. in Florida in getting our timeshare cancelled we should receive all the money The ************** Company, LLC in Branson sent to them to work on it. Just because the ************** Company, LLC in Branson is now out of business, that doesn't dismiss their responsibility to refund our money to us. Business Response /* (4000, 9, 2022/05/03) */ Again, we did not receive any funds directly from his client, therefore we are unable to assist her with her requests. Consumer Response /* (4200, 11, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Helping Timeshare Owners, Inc. in Florida did receive money from ************** Company, LLC in Branson on our behalf so they should refund that money to us. The money Helping Timeshare Owners, Inc. were paid came indirectly from us. Business Response /* (4000, 13, 2022/05/13) */ Again, this client will need to contact the company she paid in order to discuss a refund. We cannot refund anyone that we did not collect payment from.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.