Business ProfileforCooks Heat and Air Conditioning Inc.

We purchased a home from ******* * ******* ***** in July of 2022 with solar panels previously installed by Cook's Heating & Air, 03-15-2018, with a 10 year warranty. After receiving the first bill and speaking with the electric company, we found out that the solar panels are not working at all. I called Cook's on Sept. 1st and spoke with ******* about the issue and was told we would need to pay a $75 diagnostic fee. We paid the $75 on the 1st, which was processed on Sept. 2nd. See attached receipt. ******* scheduled the technician, ***** to come out on Friday morning, Sept. 9th between 8-10 am. At 10am **** had not yet arrived so I called the office. ******* said that **** was running behind, but would be at our home between 2-4pm that day (Sept.9th). I called the office at 4pm and left a message with a younger gentleman, and received a call back a few minutes later, and we rescheduled **** to come out on Tuesday, Sept. 13th. Tuesday, Sept. 13th, we waited at the home all day, and **** did not show, nor did we receive a phone call. I called the office at 4pm and spoke with a younger gentleman who said someone would call us back, but no one did. Wednesday, Sept. 14th, I called and spoke with ******* around 9am, who told us **** will be out later that afternoon. Around 2pm we hadn't seen or heard from ***** so I called and spoke with ******* again. I was placed on hold while she called ****. She told me then that he couldn't come out because it had been cloudy that day. I understood, and we rescheduled for Monday, Sept. 19th. Monday, Sept. 19th came and went, with again, another no call, no show. It was a bright and beautiful day, as was all the other days that **** was scheduled to come out, with the exception of afternoon clouds on the 14th. Friday, Sept. 30th, I called and spoke with ******* again, explaining that we would really like to get the solar fixed asap. She "promised" she would call back with a date, but still has not called.