Business Profile

Online Retailer

Printerpix

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Printerpix's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

158 total complaints in the last 3 years.
78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/22/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a calendar the beginning of March. I spent hours making the calendar as it kept freezing and deleting my pictures, birthdays, and anniversaries. Once I finally got it to save everything and made properly I ordered the calendar. Two weeks later the calendar I received was blank. I told them the issues I had with their site making and ordering and asked if they could make it right. They refused and said their site doesnt make issues and only offered 50% off a future order. I sent them pictures of what I ordered and they still refused.
Business Response
Date: 04/02/2025
Dear *********,

We understand your concern, and we sincerely regret any frustration you experienced while creating your calendar.

After reviewing your order, we have verified that the calendar was printed exactly as per the project submitted by you. Please find attached a screenshot and the *** of your submitted project for reference.

However, as we value you as a customer and want to ensure your satisfaction, we would like to offer you a free replacement calendar. You would only need to cover the shipping charges of $8.99.

Please let us know if youd like to proceed with this, and well be happy to assist you further.

*****************************************************************************************************************************************************************************************************************************************************************
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******
Customer Answer
Date: 04/16/2025
Printerpix has offered to send a new calendar but has not held to what they said they would do, so the issue has not been resolved. They offered to send a new calendar for just the shipping price but are trying to charge for everything.
Customer Answer
Date: 04/16/2025
Printerpix has offered to send a new calendar but has not held to what they said they would do, so the issue has not been resolved. They offered to send a new calendar for just the shipping price but are trying to charge for everything.

Business Response
Date: 04/22/2025
Dear *********,

We understand your concern, and we sincerely regret any frustration you experienced while creating your calendar.

After reviewing your order, we have verified that the calendar was printed exactly as per the project submitted by you. Please find attached a screenshot and the *** of your submitted project for reference.

However, as we value you as a customer and want to ensure your satisfaction, we would like to offer you a free replacement calendar. You would only need to cover the shipping charges of $8.99.

Please let us know if youd like to proceed with this, and well be happy to assist you further.

*****************************************************************************************************************************************************************************************************************************************************************
Customer Answer
Date: 04/30/2025

Complaint: 23103339

I am rejecting this response because: they have already offered to send out a new calendar but refuse to do it.

Sincerely,

********* ******
Initial Complaint
Date:03/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 prints on 2 seperate orders. They arrived late after I was sent an email saying there was an error in printing. The prints arrived and they were etchings and not prints. I contacted the company the same day they arrived and they said I got what I paid for. Then after I shared pictures of what they were they offered to replace them at 50% cost. Then they offered to replace only one of the prints. This correspondence has gone on for four months now.They shipped something you can't even order on their web site. Im seeking replacement. They can have the bad prints, I just want what I ordered.I attached what I ordered and the picture of what I got. Some shiny metallic etching on some flimsy material.
Customer Answer
Date: 03/19/2025
I have attached the complete transcript of correspondence between myself and the printerpix company regarding the misprint of my pictures including the original email that there was a mistake in my prints.
Business Response
Date: 03/26/2025
Hi ******,

This is the standard quality of metal prints, and as we have verified, the prints were produced exactly as per the projects submitted.

A replacement would result in the same outcome, so instead, we can offer a 50% refund on each order as a goodwill gesture since you are unhappy with the product. Let us know how you'd like to proceed.
Initial Complaint
Date:03/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 70 Photo Christmas cards in November 2024. Numerous excuses, delays, lost order, incorrect tracking numbers etc followed , but late December came and went without the cards. In the end, I did receive the cards, but it was TWO WEEKS after Christmas. I have sent Printer Pix two letters; one, to their offices in ******* followed by another to their main office in the **************. On both occasions, the letters came back as "undeliverable" See the chronology of events in the attached letter.
Business Response
Date: 03/20/2025
Hello ******,

Thank you for reaching out.

We sincerely apologize for the inconvenience you experienced with your order. To assist you further, could you please confirm your order number? This will allow us to verify the details and provide a suitable resolution.

Looking forward to your response.
Customer Answer
Date: 03/25/2025

Complaint: 23030956

I am rejecting this response because they have made no good faith offer to resolve this issue.:

Sincerely,

****** ********
Customer Answer
Date: 03/25/2025
There were two order numbers: 64504951 and 64289651. THis information was requested by Printer PIx.
Business Response
Date: 03/28/2025
Hello *****,

Thank you for writing to us at Printerpix.

We'd like to confirm that your order ******** was shipped from our manufacturing facility to the following mailing address on 12/9/2024:

****** ********
23995 FALCONER DR
MURRIETA
********** 92562-4617
***

We sincerely apologize for any inconvenience caused.

Feel free to contact us if you have any questions.

We will be happy to help you.
Customer Answer
Date: 03/31/2025

Complaint: 23030956

I am rejecting this response because as I have previously stated, the order shipped to me in early December contained only 1 (ONE) Christmas card. I then contacted PrinterPix. They told me to submit a new order, which I did. The cards that I reordered, did not arrive until well AFTER Christmas in early January. I still want a refund from PrinterPix.

Sincerely,

****** ********
Customer Answer
Date: 04/01/2025
I wish to reopen this case. The point everyone seems to be missing is that I paid $11.49 in November of 2024 for 70 Christmas Cards and for that amount, I received 1 (ONE) Christmas card. Who in their right mind would pay $11.49 for a single card? Not me. I told PrinterPix about it and was told to submit another order, which I did on December 13th. I also paid an additional $8.74 PLUS $21.99 for expedited shipping. I was told that delivery of my cards was GUARANTEED before December 23rd. About a week later, I received a tracking number from PrinterPIx. When I put that number on to the **** website, it came back as an invalid tracking number. For the next week, I attempted at least 10 times to call PrinterPix, but only got through twice.
On December 23rd, PrinterPix assigned my issue a Ticket Number: ******. This is also the date my cards were guaranteed to be delivered, but they never showed up. On December 24th PrinterPix assigned me another Ticket Number: 328262. Also on December 24th, PrinterPix sent me an e-mail which stated Shipment 1, Invoice Number: ******** | Parcel Number: CO60T20416, Great newsyour order has been dispatched and is now on its way to you! You can track your parcel using the following details: Tracking Number: ********************, Tracking Link: Track Your Order Here. ONCE AGAIN THIS TRACKING NUMBER WAS NOT VALID.
Ultimately, I received the cards that were guaranteed to be dlivered to me by December 23rd in early January; too late to send them out to friends and family.
Based on these facts along with the inconvenience it has caused me; I am requesting PrinterPix issue me a full refund in the amount of $40.45, the amount I paid for both orders, including the Express shipping which I did not receive.
Sincerely,
****** ********
Initial Complaint
Date:02/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order some customized gifts for Christmas (Christmas ornaments specifically) as well as some Christmas cards on 11/25/24. The Christmas cards arrived but when I checked the status of the ornaments online, I kept getting an error code. I emailed Printer Pix and they said the order would arrive within the week but were unable to provide a tracking number for the shipment. When I did not receive anything in the week, I emailed again to be told that if I was not satisfied with my order they could produce it again " free of cost to rectify this negligence." Problem is I had yet to receive the order. As it was a gift for Christmas and I was traveling for Christmas, I asked if they could send it to another address. After responding to the email with a question 12/23, I never got a response from PrinterPix. Since this time, an order has arrived but it was incomplete. I emailed to ask about this on 2/12/25 and have yet to hear any response as of 2/27/25. The quality of the items is also subpar, so at this point I am just looking for a refund rather than redoing/completing the order.
Business Response
Date: 03/10/2025
Hello *****,

Thank you for writing to us at Printerpix
.
We want to confirm that your order was shipped from our manufacturing facility to the following mailing address on 12/2/2024:
Delivered
Tuesday, 12/31/24 at 3:29 PM

***** *********
***************************************************
*********
****************-1346
***

******************************************************************************************************************

We sincerely apologize for any inconvenience caused.

Feel free to contact us if you have any questions.

We will be happy to help you.

Customer Answer
Date: 03/13/2025

Complaint: 22997619

I am rejecting this response because:
I understand that a package was received; however the entire order was not received. As I mentioned rather than completing the order, I would just like a full refund.

Sincerely,

***** *********
Business Response
Date: 03/20/2025
Dear *****,

Thank you for reaching out.

As we verified, the complete order has been delivered. The shipment was sent in two separate packages, and we have attached the delivery proof for both shipments.

******************************************************************************************************************

*****************************************************************************************

Since the full order has been successfully delivered, we are unable to process a refund. However, if there is any issue with the received items, please let us know, and we would be happy to assist you further.
Customer Answer
Date: 03/27/2025

Complaint: 22997619

I am rejecting this response because:

As previously stated, while I received two deliveries, the boxes did not contain the entire order. I ordered a set of 4 baubles and only 3 came resulting in an incomplete set. In previous e-mail correspondence, you offered to redo the order as it was not to satisfaction (as it was incomplete) but that never happened. At this point, I am not interested in the set being completed but would rather just get my money back.

Sincerely,

***** *********
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Photo cards are faded and are of poor quality.Tried several times by email and phone to reach printerpix.Have never received a response by email and the phone always says the office is closed and is opened from 8am to 5pm eastern time and a I have called at 7am Pacific time.
Business Response
Date: 03/10/2025
Hello ****,

Thank you for contacting PrinterPix.

We extend our sincere apologies for the inconvenience you were caused.

Before processing the further request, I don't want to lose you as one of our preferred customers. I would ask for a chance to serve you better and process a replacement on this order.

We are happy to process a replacement for this order. Kindly confirm the shipping address again, and we will ensure we get it right this time. The current address on record is:

**** SHINTAKUI
*************
**********
CALIFORNIA 95817-2631
***

That being said, rest assured that we will get this issue sorted out for you. Once again, I sincerely apologize for any inconvenience caused.

I look forward to hearing from you soon.

Stay Safe! With love and care from Printerpix!
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Printerpix for a customized pillow (Order #********) on February 1st. Their website clearly states a 100% Satisfaction Guarantee that promises:If for any reason you arent fully satisfied with your order, well give you your money back no questions asked.We wont rest until youre happy whether that takes a reprint of your order or a refund.Despite this, I received a product that did not match my order. Additionally, the item was delivered late, making it useless for its intended purpose. For context, I placed my order on February 1st. Despite the promised shipping time of 5 days, after five days with no updates, I contacted the company. On February 7th, I was told that tracking information is not yet available, raising the questionif not six days after my order was placed, then when? They continued to fail to provide tracking information for the entire duration of the order, leaving me unaware of when (or if) my package would arrive. This delay directly impacted my ability to use the product for its intended purpose. To make matters worse, their system proved unreliable, as the package suddenly arrived on February 11th without any prior tracking updates, further highlighting their failure in service.After contacting customer service to request a refund within their 30-day return window, they repeatedly denied my request, offering only an exchange or a discount on a future purchaseneither of which I wanted or needed. They also claimed that refunds are only issued exclusively for damaged items, which contradicts their published guarantee.I have tried multiple times to resolve this with customer service, but they continue to ignore their own written policy and refuse to refund my payment.I am requesting a full refund of $51.45 back to my original payment method, as Printerpixs policy explicitly guarantees. I have no issue sending them back the product they sent me, as it is completely unused.
Business Response
Date: 02/26/2025
Dear Mmesooma,

Thank you for reaching out. I sincerely apologize for any inconvenience caused by the delay and for any issues with your order.

Id like to confirm that your order was shipped on February 5, 2025, and delivered to the following address on February 11, 2025, at 11:40 AM:

MMESOOMA EJIKE
1664 ******** TER
***************-4033
***

While we are unable to offer a full refund since the order has been delivered, we would be happy to refund $11.99 for the shipping delay as a courtesy. Please let us know if youd like us to proceed with this refund.

We appreciate your feedback and are here to assist you further.
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did order a picture book on February 4th and it has yet to ship. I did pay the $5 fee for expedited service to get the book before Valentines Day. My dog recently passed away and I made this book for my husband. I did speak with the company several times through email and they offered a $10 voucher towards my next purchase. After waiting so long I prefer not to get the voucher as I will not be using them again. This company should not offer an extra fee if they can not produce in a timely manner.Their website state it takes 2-4 business days to create something and it is beyond that.I would like yo try and get a portion refunded.
Business Response
Date: 02/26/2025
Dear ********,

I'm very sorry for the delay in receiving your order, and I completely understand your frustration, especially given the significance of this book. Please accept my sincere condolences for your loss.

Id like to confirm that your order was shipped on February 17, 2025, and delivered to the following address on February 25, 2025:

******** **********
***********************************************************************************
***

As a courtesy for the delay, we would be happy to refund the expedited shipping fee of $9.99 to your original payment method. However, since the order has been delivered, we are unable to offer a full refund.

Please let us know if you have any further concerns, and we truly appreciate your feedback.
Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** **********
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 1/27/25 and paid for the rush delivery option. According to the website, the order takes 2-4 business days to print and rush delivery is 1-2 business days. On 2/04/25 I inquired about the order. I received what I can only assume is a bot response. I asked for a refund at that time. I was told that a refund could not be given late in the production stage. I pressed for a refund as it had not been shipped and would not make the deadline. Today I was sent 2 tracking numbers to confirm the product was mailed. However, the labels are only printed and not actually in the mail. I stand firm that I want a refund. I spent an additional $33 getting product else where due to the deadline I needed to have the product. When I shared this info with the seller I received an exact replica of my previous emails. I should include that I was told it would be escalated but never was.
Business Response
Date: 02/17/2025
Hello *****,

Thank you for writing to us at Printerpix.

We want to confirm that your order was shipped from our manufacturing facility to the following mailing address on 2/6/2025:

Your item was delivered at the front door or porch at 3:01 pm on February 10, 2025 in ******, ** 43537.

***** ******
****************** DR
MAUMEE
**** 43537-2371
***

Feel free to contact us if you have any questions.

We will be happy to help you.
Initial Complaint
Date:02/05/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 12/8/24. The order received later than the date presented at checkout.Upon arrival, margins had not been properly set, caused holes to be punched through text to fit the binding of the calendars. I requested a refund initially 12/20/24. After I requested a refund, the email responses ceased from Printerpix. I followed up with 3 emails, with no response. I called the company, and finally was told to return the package to ****************************************************************. I was told that despite the "free returns" claim on the website, I would have to pay for shipping. I decided to just eat the shipping cost rather than continue to fight them.The package arrived at the above listed address, then was forwarded by ****. I'm unsure why they would have me send the package to the above listed address, when they knew it would be forwarded. Despite arrival at the address they provided, they still have not issued a refund. It is appearing that I will not only have lost my money, but also my (incorrectly printed) order.
Business Response
Date: 02/17/2025
Dear *****,

Thank you for contacting Printerpix.

This email is a confirmation that your refund of $195.27 has been processed for order# ********
The reference ID is: Return request No: RR-PIX202565467
This may take 5 - 10 business days to appear back in your account, depending on your financial institution.

If you have any queries, please do not hesitate to contact us.
Customer Answer
Date: 02/27/2025

Complaint: 22905544

I am rejecting this response because:

I have not received a refund. Please send the refund back to my original payment method as soon as possible.

Sincerely,

***** ****
Business Response
Date: 03/05/2025
Dear *****,

Thank you for reaching out to Printerpix.

We would like to inform you that since you have filed a chargeback for this transaction, our refund request has been rejected. The chargeback has already been accepted and processed by your bank.

For any further inquiries regarding the refund, please contact your bank directly, as they have handled the payment through the chargeback process.

If you need any additional assistance, feel free to let us know.
Initial Complaint
Date:02/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a custom photo album December 7th 2024. I paid extra to have it printed and delivered in time for the Holidays. It still has not arrived. I would still like my order processed and delivered, but I shouldn't be charged extra for the order now that it is over a month late. **************** would not adjust my bill.
Business Response
Date: 02/09/2025
Hello ****,

Thank you for writing to us at Printerpix.

We'd like to confirm that your order was shipped from our manufacturing facility to the following mailing address on 12/15/2024:
DELIVERED
Friday
2/7/25 at 2:27 PM

**** *******
**********************
**********
************ 15601-6475
***

*****************************************************************************************

We sincerely apologize for any inconvenience caused.

Feel free to contact us if you have any questions.

We will be happy to help you.

Customer Answer
Date: 02/11/2025

Complaint: 22888934

I am rejecting this response because:The magazine finally came. However I paid extra in a "rush" fee and shipping costs to receice my order before Christmas. That wasn't even close to happening. I want a refund for those additional costs.

Sincerely,

**** *******
Business Response
Date: 02/19/2025
Hello ****,

We understand your concern and sincerely apologize for the delay in receiving your order.

As a gesture of goodwill, we would like to offer you a $10 refund from your order. Please confirm if youd like to proceed with this refund, and well process it right away.

Let us know if you have any further questions.
Customer Answer
Date: 03/28/2025
The company will need to refund me the $10 fee they agreed to do. It has not been received.
Customer Answer
Date: 03/31/2025
Date Sent: 3/28/2025 8:00:17 AM
The company will need to refund me the $10 fee they agreed to do. It has not been received.
Business Response
Date: 04/02/2025
Dear ****,
We sincerely apologize for the delay in receiving your order and understand your concern.
As a gesture of goodwill, our team has issued a $10 store credit for this order. Since the order was placed in December 2024, we are unable to process a refund at this stage. However, you can use the $10 store credit toward your next purchase.
Please let us know if you have any further questions. We're happy to assist.
Customer Answer
Date: 04/04/2025

Complaint: 22888934

I am rejecting this response because:
You had already offered me a refund. "As a gesture of goodwill, we would like to offer you a $10 refund from your order." This was supposed to be processed a month ago but it wasn't. I do not accept store credit for the delay in shipping and processing the original order.

Sincerely,

**** *******

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Printerpix is NOT a BBB Accredited Business.