Business ProfileforNewport

I left my previous employer and requested a refund on April 15th 2024 on April 17th 2024 I was told the check was mailed it is now May 22nd and I have not received it I did call the office because they're charging a $30 stop payment fee on a check I did not receive I advised that that was unfair I asked for the number to headquarters they said they don't have one and tried to give me an email address I did not take it because I'm sure it was something that was bogus for instance the email to that same supervisor I spoke to spoke to the supervisor and I asked her I said if this happens again will it be another fee charged and will you charge fees until the check is all gone she said that's possible so this is just a scam and they will take your money I actually made a phone call to headquarters actually it is the it's matrix and matrix is the company that Mails out the On April 15th 2024 I requested I withdrawal from my 401k since I left my previous job it is now May 22nd and I still have not received it I contacted the office and was advised they will charge a $30 stop payment fee I advise the fee is not fair because I've never received the check they can see it is not cashed I asked the supervisor if I don't receive the check this time if they're going to charge another fee and if it continues to happen or they will continue to charge fees until the check is gone and she said that could happen **** gave me the number to a relationship manager ager named *****************.I have not heard from him yet I actually had just left a voicemail today. I also spoke with a representative named **** from matrix who gave me the phone number and he let me know that the check has not been reissued yet or he has not received that request I would just like my refund and I would like for them to waive the $30 fee the check has not been cashed because I have not received it and I do believe that they are going to continue to charge $30 fees until the whole check is gone