Complaints

• Initial Complaint

  05/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After resigning from my position, I worked my final day on 03/29/24. I was due a final paycheck on 04/05/24 for a total of 40 hours worth of pay. I contacted the office manager and requested my final paycheck to be mailed to me. The office manager gave me a number to call. I called the paycheck servicing company and was told the check had already been delivered directly to Dr. ********************** Gupta's office. I then contacted the office manager again to request the paycheck -no answer this time. I then contacted Dr. ********************** Gupta directly via her cellphone number -no answer. It's now been months since I've worked there and I still haven't received my final paycheck despite multiple attempts to contact this business.

  Business response

  06/04/2024

  
  Hello,
  
  I have reached out to our HR Company to confirm whether the check has been mailed.
  
  On April 26th, I texted ****** to inquire about her last working day, as I was attempting to facilitate her payment while the physicians were out of the country. As the Office Manager, I do NOT handle the checks or hours for MDs, PAs, and ARNPs.
  
  ****** responded on April 30th, asking when she would receive her final check. I provided her with our HR Company's phone number *************). On May 10th, I received another text from ******, but my automatic response indicated that I was driving at the time.
  
  I have since reached out to ***, who confirmed that a check was cut and delivered to our office. Please note that the owner is responsible for mailing the checks, not myself. Additionally, I have asked our HR Company to double-check to ensure that the check has not been cashed, in case something went wrong beyond our control.
  
  My apologies for any inconvenience this situation may have caused. If the BBB would like owners cell please private message me and I can get that to the BBB.

  Customer response

  06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sunshine walk in clinic directed me to the wrong lab to receive my blood work. They sent me to labcorp instead of quest. Granted, I have insurance and if they directed me to quest none of this would've happened and my insurance would have covered it. Labcorp proceeded to do my tests (on sunshines behalf) and billed me $1300 for my tests. Sunshine has already admitted fault (in the letter I share beneath this) but they will not do what needs to be done to rectify the bill. This has been going on since November. Labcorp has done their best to help me but Sunshine keeps giving me the run around and will not answer my calls anymore. I have extensions to two office managers and they do not return my calls. Labcorp has given sunshine the ability to pay my bills as well but they have not done it. I am tired of freezing my account waiting for ********************** to act. I am ready for them to either pay for my bill or go to court over it. They have already admitted fault. I have additional records and notes of what happened as well in my documents.

  Business response

  04/19/2024

  Dear *****************************,
  Thank you for bringing this matter to our attention. At Sunshine Walk-In Clinic, we strive to provide the best possible service and regret any inconvenience ***************************** has experienced.
  Regarding the incident described, it is important to clarify our clinics policy and the sequence of events as we understand them and documented in system:
  10/31/23: Patient called to inform of the referral error.
  11/1/23: Our staff wrote an appeal letter to Labcorp to assist with lowering the payment on behalf of the patient.
  11/7/23: Patient insisted that our staff should handle communications with Labcorp, not him.
  11/14/23: Labcorp representative stated that resolution and any reduction in charges needed to be handled directly by the patient, offering a potential reduction to what they call an 'in-network rate' of approximately $125.
  3/12/24: After a period of no communication, the patient contacted us again demanding that we call Labcorp and pay his bill, stating he would not contact them as he dislikes being on hold.
  **Following staff's conversation with *******, it was confirmed that the patient would be given the 'in-network' pricing, reducing the bill to around $125. When our staff relayed this to the patient, he reiterated his refusal to contact ******* and demanded that the charges be either paid by us or waived entirely.
  4/4/24: We called the patient to explain that there was nothing further we could do from our end.
  4/9/24: We officially closed the complaint in our system as the issue is between the patient and Labcorp, and the patient refuses to contact Labcorp.
  It is the patients responsibility to ensure that the lab they are using accepts their insurance. Our clinic provides recommendations, but we always advise patients to verify that the lab is within their insurance network. It is also standard practice for labs like Labcorp to confirm whether they are within the patients insurance network at the time of service. Unfortunately, it appears there was a failure on Labcorps part to verify or communicate their network status, which contributed to the unexpected charge.
  While Sunshine Walk-In Clinic sympathizes with **************** situation, it is not within our policy or legal responsibility to pay for patient bills incurred due to insurance coverage issues. However, we are committed to improving our communication regarding the verification of lab network status to prevent such misunderstandings in the future.
  We regret any confusion and are actively working to enhance our procedures. We value ************** as a patient and are open to further discussions to clarify any misunderstandings and explore potential ways to assist him in resolving this matter amicably.
  Thank you for the opportunity to address this issue. We are dedicated to ensuring a positive resolution and maintaining the trust and satisfaction of all our patients.

  Customer response

  04/19/2024

   
  Complaint: 21596307
  
  I am rejecting this response because:
  I was not made clear that the in network price was made to my bills. Labcorp has sent me bills that still say $1300. I contacted them about this multiple times and was never told how much my bill was reduced by. This is why I asked sunshine to handle it and get me an email chain with labcorp saying my bill has been lowered. I will pay 125 but labcorp has not notified me that my bill was lowered. I would be happy to pay this amount if my bill statement reflected 125 dollars but it does not. I labcorp contacted 4/3/24 and they told me no one from sunshine called them and asked about a change to the bill. I am willing to pay if it is lowered

  Sincerely,
  
  *************************

  Business response

  04/19/2024

  If that is the case, respectfully, call Labcorp like stated we've stated to you before and resolve the matter. Thank you 

  Customer response

  04/19/2024

   
  Complaint: 21596307
  
  I am rejecting this response because: I called Labcorp, They said there has no call from Sunshine walk-in clinic in their database. They have no notation of any negotiation between Labcorp and Sunshine walk in clinic on a price reduction or "in network price". I sent them your letter that my labs were done at the wrong place. Labcorp says that Sunshine Walk-in Clinic Needs to contact Labcorp. My bill has been suspended. This is the final time it can be suspended. it would great if Sunshine contacted Labcorp to rectify the bill and send appropriate documentation through fax or email. They've informed me that no one from sunshine has called and they have no log of communication between both parties. That is the reason why I have been asking you all to speak to one another. The records and dates sunshine has sent to me does not match labcorp's
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩