Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily calls going on years now. They will not stop solicitation, even when you ask to be taken off their call list. Appears to be a scam that isn't being investigated.

  

  Business Response

  Date: 03/31/2025

  We apologize for the inconvenience and frustration caused by the repeated calls youve experienced. At Consumr Buzz, we are committed to respecting your preferences and ensuring that unwanted contact is addressed promptly.
  We take these matters seriously, and we would like to investigate this further to ensure your number is permanently removed from our contact list. Please provide the phone number receiving the calls, and we will work to resolve this immediately.
  Additionally, we are continuously reviewing our outreach practices to ensure they comply with all applicable regulations. Your feedback helps us identify any areas that may need improvement.
  Once again, we sincerely apologize for the inconvenience and appreciate the opportunity to make things right. If there is anything else we can do to assist you, please don't hesitate to let us know.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23130288
  
  I am rejecting this response because: This is a scam call center and needs to be investigated and shut down.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassing calls that will not stop no matter how many times I have asked to be placed on the do not call list.

  

  Business Response

  Date: 03/03/2025

  I'm so sorry to hear that you've been receiving unwanted calls. I completely understand how frustrating that must be, and I truly appreciate you bringing this to our attention.
  We take these concerns very seriously, and I want to make sure this is resolved for you as quickly as possible. If you could share the phone number that has been calling you, well do everything we can to investigate and ensure your number is removed from any call lists associated with us.
  Your time and peace of mind are important, and I appreciate your patience while we look into this. Please dont hesitate to reach out if you have any other concernsIm happy to help in any way I can.
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company a month ago to try to get my website that I created listed on ****** search. I was promised by them I could cancel at any time. My website still does not appear when I search ****** as promised. First they said it would be 24 hours before it showed up, then they said 48 hours, then a week, then they said it could take several months. So I called to cancel as they promised I could at any time. The lady that barely speaks English said I cant do that Ill tell upper management. They will call within 24 hours. No call that was days ago. So I called my case manger- same response. No call. Meanwhile they charged my credit card a whole new month charge instead. I sent an email to them - same response! I want a refund I called them days before my account was to re new I want to cancel and have a $169 refund like they promised. By the way there still is no website of mine showing up on ******. I think all of the good reviews for them have been generated by them

  

  Business Response

  Date: 02/26/2025

  Thank you for reaching out, and I sincerely apologize for your experience. We take customer concerns very seriously, and I want to ensure this is resolved for you as quickly as possible.
  We understand that you were promised the ability to cancel at any time, and if there was a delay in processing your cancellation request, that is not the experience we want for our customers. We also recognize your frustration regarding your website's visibility on ******, and Id like to clarify that while we strive to optimize online presence, Googles indexing and ranking timelines can vary based on multiple factors beyond our control. However, we should have communicated this more clearly to set the right expectations.
  I would like to personally review your account and assist you in processing your cancellation and refund request. I will have a team member reach out shortly!

• Initial Complaint

  Date:02/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled the service well in advance to them charging for the next month and they charge my account anyway.They keep having a person that barely speaks English call and tell me that upper management will call back and they never do.

  

  Business Response

  Date: 02/24/2025

  We sincerely apologize for the frustration you've experienced regarding your cancellation request and billing concerns. We take these matters very seriously and want to resolve this for you as quickly as possible.
  If you canceled your service in advance of your next billing cycle, you should not have been charged. We would like to review your account and process any necessary refunds or adjustments immediately. Additionally, we apologize if our communication has not met your expectations, and we will ensure that a member of our management team reaches out to you directly.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 18 2025 Harassed by this company to pay for their service. I clearly said when they called "I am not paying for their service so don't waste my time". They said they were a company hired by ****** and there would be no cost to verify info. Of course this was a lie and they wanted me to hire their services. They wanted to send me a link so they could pair with my computer. I said no. They were very persistent that we pair to "save us time". I said no. They kept telling me that I had to use them to stop the calls every week. This is Blackmail. I am very disappointed with ****** for letting this companies harass people into paying money for services. When these people call, save yourself the frustration and hang up. If they have to use a number generator to harass you to answer their calls, it is obviously a scam.

  

  Business Response

  Date: 02/18/2025

  We sincerely apologize for the frustration and concern caused by your experience. At Consumr Buzz, we do not claim to be affiliated with ******, nor do we engage in misleading sales tactics. We take these allegations seriously and want to ensure you receive accurate information about our services.
  We never require payment to verify business information, and we do not use high-pressure tactics to force anyone into purchasing our services. If you were contacted by someone claiming to be from our company and misrepresenting our offerings, we would appreciate the opportunity to investigate and address the situation appropriately.
  Additionally, we honor all do-not-call requests, and we want to ensure you are permanently removed from any outreach lists. If you could provide the phone number you were contacted on, we will immediately take action to prevent further calls.
  Again, we apologize for any inconvenience and appreciate you bringing this to our attention.

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me to the point that i don't to deal with these people anymore.

  There response is very dishonest as it was all high pressure trying to get me to pay for a service I clearly said I don't want at the beginning of the call.  These people keep calling and calling.  

  This is what they get paid to do.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for more than a few valid reasons, I have been charged for over 6 months by Consumr Buzz for what is in my opinion to help me establish an online platform to promote my business services. After they had called me to solicit their services, I had paid a few of what I thought was a reduced amount from the original price of $400 or over to begin to $149.00. I had no idea they would be automatically taking $249.00 from my bank acct in a debit form for over 6 months now. My personal phone had been stolen therefore leaving me contactless and unknown to charges that were drafted from my **** unless I had specifically gone over my acct. A few months ago I had tried to call the number that my bank had given me in reference to the business that had been monthly taking from my acct of $249.00. After being out on hold, passed to different associates from this business,I had zero resolution and communication in regards to this matter. I would accept a nominal payment that if the first month, but I'd like to ask Consumr Buzz to refund me for the months thereafter the first, especially being that I had no communication with anyone since that 1st phone call. I believe I was taken advantage of, lied to, and had been stolen from on a monthly basis for $249.00. Payment INVOICE Invoice # ***** Invoice Date Jan 25, 2025 Invoice Amount $249.00 (USD)PAYMENT DUE SUBSCRIPTION Billing Period Jan 25 to Feb 24, 2025 Next Billing Date Feb 25, 2025 DESCRIPTION AMOUNT (USD)Local Directories $249.00 Total $249.00 Amount Due (USD)$249.00

  

  Business Response

  Date: 02/17/2025

  Thank you for reaching out and sharing your concerns. We take matters like this very seriously and want to work with you to resolve any confusion regarding your subscription and billing.
  Upon reviewing your account, it appears that you enrolled in our ************************* at a reduced initial rate, which then transitioned to the standard monthly rate of $249.00, as outlined in our agreement. Our services are subscription-based and continue automatically unless canceled, which is standard practice in the industry.
  We understand that losing access to your phone made it difficult for you to monitor your transactions or contact us earlier. We sincerely apologize for any frustration youve experienced while trying to reach us. Our goal is always to ensure clear communication and customer satisfaction.
  To resolve this matter, wed be happy to review your account in more detail and explore possible solutions, including a partial refund or service credit. Please provide us with the best contact information so that we can discuss this with you directly and find a fair resolution.
  You can reach me at ************ at your earliest convenience.
  We appreciate your time and look forward to working with you on this.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumr Buzz has had a business partner calling the phones related to my business daily, if not multiple times a day, for weeks. Some calls have been automated calls with a phone number provided to call to "opt-out," but that phone number does not work when we call it to opt-out of future calls. Most calls are from a local area code number, which appear to look like potential customers, but actually turn out to be calls from this partner company. The caller will not provide the name of their company, they will only tell me they are calling about my ****** listing, and hang up on me when I ask for more information, ask to speak with a supervisor, or ask to be put on their do-not-call list. I estimate there have been well over 100 of these unwanted calls - after repeatedly trying to be put on their do-not-call ******* an effort to end these calls I had the caller set up the appointment they were asking for. Consumr Buzz called two hours early for the appointment. **** ****** was the person I spoke with from Consumr Buzz. When I asked **** for more information about his company, he did provide it, but after I explained I was not interested in their services and with my frustration with their incessant calling and lack of respect in receiving my request for no more calls, he stopped listening and tried to get me to see why I needed their service. He was not willing to dialog about their harassing and disrespectful business practice. **** did end up telling me I would not receive any more of these calls before hanging up.

  

  Business Response

  Date: 01/28/2025

  Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience and frustration youve experienced. At Consumr Buzz, we are committed to maintaining professional and respectful communication practices, and we deeply regret that your experience has not reflected these standards.
  We take your feedback very seriously and will immediately investigate the issues youve outlined, including the challenges with opting out of calls and the nature of the interactions youve described. To help us address this situation more effectively, we would appreciate it if you could provide the phone number that has been receiving these calls, so we can ensure it is permanently removed from any outreach lists.
  We understand how frustrating repeated, unwanted calls can be, and we are taking steps to ensure this does not happen again. We will also review the interaction with **** ****** to ensure that our team members approach every conversation with empathy and professionalism.
  Once again, we sincerely apologize for the negative experience and the disruption this has caused.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22868437
  
  I am rejecting this response because:

  Consumr Buzz has 18 complaints.  With the exception of a couple complaints from clients not getting what they paid for, almost all of the complaints are of the same nature as mine.  I read through each one and the business' response.  Consumr Buzz basically refuses to take responsibility for the calls.  There is either a vague apology or passing the blame to the business partner who makes the calls on their behalf.  Consumr Buzz stated in at least one response that this business partner operates independantly - indicating they have no input or control over this issue, but apparently Consumr Buzz is still using this business partner, even after all these complaints to BBB.  I will not be satisfied until Consumr Buzz takes responsibility for these practices by either having their partner cease this practice or they stop using this partner completely.  

  You are requesting my phone number, but if you follow-up with **** ****** as you state you plan to, he will surely recall our conversation earlier today, and he has all my contact information.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple attempts to get them to stop calling me. They keep calling me. I have never asked for their services, nor have I ever sought out their services. They are a predatory sales company using predatory sales techniques--multiple touch points and transfers between different companies. I have politely asked them, forcefully demanded, and now I am filing this complaint as I warned them I would after 5 attempts to get them to stop calling. They call several times a day, at different times, using a phone # scrambler each time, so it comes from different #'s and different areas of the country--again predatory tactics. It's not just Consumr Buzz, it's their "affiliates" at *** that are the most unprofessional, but they're just taking cues from Consumr Buzz..

  

  Business Response

  Date: 01/23/2025

  We sincerely apologize for any inconvenience you have experienced and appreciate you bringing this matter to our attention. We take your concerns very seriously and want to assure you that we do not condone unwanted or excessive contact.
  Our goal is to provide valuable services to businesses that have expressed interest, and we strive to maintain ethical and respectful communication practices. If you have requested to be removed from our contact list and are still receiving calls, we deeply regret any oversight and will take immediate action to ensure your number is removed from our system and any affiliated outreach efforts.
  Please provide us with the best phone number or email to verify and confirm removal from our records. Your satisfaction and peace of mind are important to us, and we are committed to resolving this issue promptly.
  Again, we apologize for any frustration caused and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  please ensure they remove anything in their system towards Kindred Liquidation. Never asked for their services and sadly, filing a BBB complaint seems to have been the only way to stop calls. I was getting them daily until I logged this complaint. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive three to four calls daily five days a week, claiming to be ******. I have asked for the company to remove me from their dialing campaigin repeatedly. They claim they have not called me but rather I requested a meeting. They refuse to their company website or the name of their company.20 calls a week could be considered harrasment.

  

  Business Response

  Date: 01/09/2025

  Thank you for bringing this matter to our attention. I want to sincerely apologize for the frustration and inconvenience caused by the repeated calls you've received. We take complaints like this very seriously and understand how disruptive this situation has been for you.
  To address your concerns:
  Immediate Action: I will personally ensure your contact information is reviewed and removed from any active campaigns associated with our company. If the calls are not coming from us, Id like to confirm that our team is not inadvertently associated with other companies using misleading practices.
  Clarification of Our Practices: *********** prioritizes transparency. If any of our representatives contacted you, it would have been under clear pretenses with full disclosure of our company name and purpose. We never intend to misrepresent ourselves or cause inconvenience.
  Next Steps:
  Could you provide the phone numbers from which youve been receiving these calls? This will help us investigate thoroughly.
  If youd prefer, please let us know the best way to reach you to confirm once weve taken corrective measures.
  Please know that we are committed to resolving this issue promptly.
  Thank you for your patience as we work to address this issue.
  
  

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting calls non-stop. They set up appointment to do screen share. ****** on the phone was a rude person when I asked about reviews and he said go to business's website.. I asked about BBB and he said yeah that's a good one too... only bad reviews... scamming people out of money... HE said people just complain when its bad and leave a horrible review... How about ****? also horrible reviews and same with TRUSTPILOT. A lot of people have been scammed out of money by this company. ****** decided since I was just questioning the reviews that I was an a****** HIS WORDS. So you insult someone to get business? That makes so much sense! I don't know why I haven't thought of that before. Lastly decided to say that since I have attitude that they will continue to call me as much as possible.. What a h*** of a way to conduct business lol. So just so everyone knows.. STAY AWAY FROM THESE SCAMMERS AND CROOKS!

  

  Business Response

  Date: 12/26/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the negative experience youve described and want to assure you that your concerns are being taken very seriously.
  Our goal is to provide professional and respectful interactions with all individuals we contact. The behavior and language youve reported are unacceptable and not aligned with our company values. We are currently investigating this incident to ensure appropriate actions are taken to address it.
  Regarding the concerns about reviews, we value transparency and integrity in our operations. While we recognize that online reviews can vary, we are committed to improving our processes to provide better experiences for all our clients.
  We also want to apologize if youve received repeated calls from us. If you would like your number removed from our contact list, please let us know, and we will ensure this is done immediately.
  Again, we deeply regret your experience and appreciate the opportunity to make things right. If you would like to discuss this further, please dont hesitate to contact us
  
  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22668914
  
  I am rejecting this response because: I want removed from your call list. I have spoke to so many representatives from your company and told them to remove me from the list and they stated that there is no list. That I will continue to get calls. So someone is lying about a list then. If a list is real then take me off of it. 
  
  Sincerely,
  
  ******* *******