ComplaintsforConsumr Buzz

• Initial Complaint

  09/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They keep calling to solicit my services which are not needed.

  

  Business response

  09/27/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience our calls may have caused. At Consumr Buzz, we strive to provide valuable services to businesses like yours, and it is never our intention to disturb or inconvenience you.
  We take your request seriously and have immediately removed your contact information from our outreach list to ensure you no longer receive calls from us. Please rest assured that we respect your privacy and will not attempt to contact you again regarding our services.
  Should you have any questions or require further assistance, feel free to reach out to us directly. We appreciate your patience and understanding.
  Thank you once again, and we wish you continued success in your business.

  Customer response

  09/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I continuously receive calls from this company trying to sell me their services. I receive calls about four times per week. It is a call center whose main job is to schedule an appointment with one of their senior advisors about our ****** listing. I have, on two separate occasions, gone to schedule the appointment just to figure out who the company is, let them know that I am not interested in their services and to stop calling. After I have asked them multiple times to stop calling me, they continue to do so. I am in sales. I use my phone a lot and have missed opportunities because this company is calling me and taking my time. Each time they call, it is from a different phone number. If you try to call the number back, the call fails, shows busy, or doesn't go through. This is a scam.

  

  Business response

  08/21/2024

  I want to extend my sincere apologies for the persistent calls youve been receiving from our company. We take your feedback seriously, and I am truly sorry for the inconvenience this has caused you.
  Its clear that our attempts to reach out have not been well-received, and I completely understand your frustration, especially given the impact this has had on your work. Please know that we are committed to ensuring this does not happen again.
  I will personally taken action to remove your number from our contact list immediately, and I will ensure that no further calls are made to you from our company. Can you please provide any and all phone numbers that you would like for me to add to our internal DNC list?
  If there is anything else we can do to rectify this situation or if you have any additional concerns, please dont hesitate to reach out directly to me.

  Thank you for bringing this to our attention, and I apologize once again for any disruption we have caused.
  

  
  

  Customer response

  08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They dont stop calling about updating my businesses' ****** review. I've asked numerous times to be removed from their list and still nothing. First, I get a call from a call center I'm assuming is in ****, then they follow up from Consumr Buzz with an "Account Specialist."Its every single day.

  

  Business response

  08/09/2024

  Thank you for bringing this issue to our attention. I sincerely apologize for the repeated and unsolicited calls you have received regarding updating your business's ****** reviews. This is not the experience we want any of our customers to have, and I understand how frustrating this has been for you.
  We take your concerns seriously and are currently investigating the matter to understand how this happened despite your requests to be removed from our contact list. I assure you that we will take immediate action to ensure your number is removed from all of our systems, and you will not receive any further calls from our team.
  Please accept our apologies for the inconvenience this has caused. We value your feedback and are committed to improving our processes to prevent this from happening in the future. If there is anything else we can do to rectify the situation, please do not hesitate to let me know.
  Thank you for your understanding, and we appreciate your patience as we resolve this matter.
  
  

  Customer response

  08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Ive found that this was the only way to have this business remove my number for their database. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They took $200 from me And Im afraid that its a scam.

  

  Business response

  06/26/2024

  Thank you for bringing your concern to our attention. I understand that you are worried about the recent charges to your account, and I want to address this issue promptly and transparently.
  First and foremost, I want to assure you that Consumr Buzz is committed to ethical business practices and maintaining the trust of our clients. We take any concerns about billing and service delivery very seriously.
  Regarding the $200 charge, I apologize for any confusion or distress this has caused. Please know that we are here to help clarify and resolve this matter. I would like to review your account details to understand what happened and ensure that we address your concerns appropriately.

  To move forward, I kindly ask that you provide me with the following information:

  The date of the $200 charge.
  Any relevant invoices or communication related to this charge.
  Any specific details about the service or product you were expecting.

  Once I have this information, I will conduct a thorough investigation and get back to you with an explanation and a resolution. If there was an error on our part, we will rectify it immediately, including issuing a refund if necessary.
  I apologize for any inconvenience this has caused, and I appreciate your patience as we work to resolve this issue. Please feel free to contact me directly at [your contact information] so we can expedite this process.
  Thank you for giving us the opportunity to address your concerns. We value your business and are committed to providing you with the best possible service.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contracted with company to improve Internet presence for my business. Was to receive monthly reports of performance. Never received reports even after asking more than once. I was charged $159 per month. When I complained about not getting reports, they were to reduce price to $99 and assured reports. Price was not reduced and reports were not sent. Cancelled due to dishonesty and no results that can be found or proven.

  

  Business response

  06/12/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the experience youve had with our services, and we deeply regret the frustration and inconvenience this has caused you.
  Firstly, I want to address your concern regarding the monthly reports. We understand the importance of these reports in tracking the progress and performance of your online presence. It's clear that we failed to deliver on this crucial aspect, despite your repeated requests, and for that, we are truly sorry.
  Regarding the billing issue, its unacceptable that the promised price reduction was not implemented. This oversight on our part does not align with our commitment to transparency and customer satisfaction. We are currently reviewing our internal processes to ensure that such errors do not happen in the future.
  We appreciate your feedback, even though it highlights areas where we have fallen short. It is feedback like yours that helps us improve our services and ensure that we provide the best possible support to all our clients.
  To make things right, we would like to offer you a refund for the months during which you were charged incorrectly. Additionally, we would appreciate the opportunity to discuss how we can better meet your needs and restore your confidence in our services.
  Please let us know a convenient time for us to call you, or you can reach me directly at ************. We genuinely value your business and hope to have the chance to resolve this matter to your satisfaction.
  Thank you for your understanding and patience.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  As others have mentioned, they contract IMS to call for appointments. I have repeatedly told IMS to stop calling me. I've been cursed at, I've had my personal information read back to me to say they know who I am. It's well past harassment at this point and needs to stop.

  

  Business response

  06/17/2024

  I sincerely apologize for the inconvenience and frustration you have experienced due to the telemarketing calls you've been receiving. Your feedback is extremely valuable to us, and I want to address this issue promptly and effectively.
  First and foremost, I want to assure you that your request to be removed from our calling list has been taken seriously. It is unacceptable that you have been subjected to such a high volume of calls despite your repeated requests for removal.
  I have personally escalated this matter to our compliance team to ensure that your phone number is promptly removed from our calling list. Additionally, I will personally oversee the implementation of measures to prevent such incidents from occurring in the future.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been receiving 6-10 telemarketing calls a day for at least 6 months. I have requested to be taken off list multiple times. I asked their representative how to get off the list. They said only way to get off the list is to buy their product starting at $200. They would not give out the company name when I requested it. I finally got the name of the company after scheduling an appointment. Take me off the calling list!!!

  

  Business response

  05/16/2024

  I sincerely apologize for the inconvenience and frustration you have experienced due to the telemarketing calls you've been receiving. Your feedback is extremely valuable to us, and I want to address this issue promptly and effectively.
  First and foremost, I want to assure you that your request to be removed from our calling list has been taken seriously. It is unacceptable that you have been subjected to such a high volume of calls despite your repeated requests for removal.
  I have personally escalated this matter to our compliance team to ensure that your phone number is promptly removed from our calling list. Additionally, I will personally oversee the implementation of measures to prevent such incidents from occurring in the future.
  Regarding your interaction with our representative, I want to apologize for the misinformation provided to you about the only way to be removed from the list. This does not reflect our company's values or standard operating procedures, and appropriate disciplinary action will be taken to address this issue internally.
  I understand the importance of transparency and honesty in our interactions with customers, and I apologize for any inconvenience caused by the delay in disclosing our company name. Moving forward, we will ensure that our representatives provide clear and accurate information to customers upon request.
  Once again, I apologize for the inconvenience and frustration you have experienced. Please rest assured that your phone number will be promptly removed from our calling list, and we will take steps to prevent similar incidents in the future.
  If you have any further concerns or questions, please feel free to contact me directly at [your contact information]. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve this issue.

  Customer response

  05/22/2024

   
  Complaint: 21720114
  
  I am rejecting this response because: I AM STILL RECIEVING TELEMARKETING CALLS.  The letter from the business is great however further follow up is needed to stop the calls. When the calls stop then I will be ready to close the complaint.
  
  Sincerely,
  
  *****************

  

  Business response

  05/23/2024

  Can you please give me all of your phone numbers to put on our internal DNC list.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business promised to increase my online presence - not fulfilled. The nature of this dispute stems from the misrepresentation of payments, the lack of communication, the lack of transparency, and the untruthful statements made by their employees. Within this time, there were only 2 calls between the any reps and I. I called in the first week of ***** to cancel because there was no product/service provided for all the money they were withdrawing. The rep I spoke with on the phone told me they couldnt cancel my subscription and that they had to escalate the request. They informed me I would get a call back to talk to someone else. I did not to receive a the call back. When I called back a week later, because the last charge was pending on my account, they told me that they could not cancel the pending charge because I did not speak to the person they said was going to call me back. I informed them once again that I had been attempting to cancel the subscription and even though they knew I wanted to cancel they still charged me for the month of *****. They said that they would send me an email to cancel but that they could not refund anything. It has now been 2 days waiting for the cancellation email and it still has not arrived. The business has done nothing to resolve this issue or send me any email to formally cancel. The business confirmed over the phone at the beginning that I would only be charged TWO payments and it would not be recurring. I specifically asked if it was only two payment which they assured me was the case. Below are the dates, and amounts I paid this business. 1st payment - 1/23/24 for $249 2nd payment - 2/1/24 for $598 3rd Payment - 3/1/24 for $199 4th payment - 3/30/24 for $199 5th payment - 4/30/24 for $199 At the very least, I would expect a refund for the month of *****. Even though I was only promised it would be two payments, Im more upset at the fact that they charged me for ***** KNOWING that I was requesting to cancel.

  

  Business response

  05/06/2024

  I apologize for the frustration and inconvenience you've experienced regarding the services provided by our company. Your feedback is invaluable to us, and I want to address your concerns promptly and effectively.
  First and foremost, I want to sincerely apologize for the misrepresentation of our services and the lack of communication and transparency you've encountered. This falls short of the standards we strive to uphold, and I assure you that we take your feedback seriously.
  Upon reviewing your account and the details you've provided, I understand that there have been discrepancies in the representation of payments and the level of service provided. I want to assure you that we are committed to resolving this matter to your satisfaction.
  Regarding your request to cancel your subscription, I apologize for any confusion or inconvenience caused by the handling of your cancellation request. It is unacceptable that you were not able to cancel your subscription as requested, and I will personally ensure that this issue is addressed immediately.
  Furthermore, I acknowledge your request for a refund for the month of April, as you were under the impression that only two payments would be charged. I will review the details of your account and work to facilitate the refund as appropriate.
  Please be assured that I will personally oversee the resolution of this matter and ensure that you receive the necessary communication and actions required to address your concerns.
  I will contact you shortly to discuss this matter further and provide updates on the progress of your refund and cancellation request. In the meantime, if you have any additional questions or concerns, please don't hesitate to reach out to me directly at [your contact information].
  Thank you for bringing this to my attention, and I appreciate your patience as we work to resolve this issue.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company has hired IMS, a scheduling company to set up appointments for Consumr Buzz. IMS calls ***** times a day to re-schedule an appointment about my ****** listing. I need the calls to stop and setting up a complaint with BBB is the only recourse to make it stop

  

  Business response

  04/05/2024

  We sincerely apologize for the inconvenience and frustration you have experienced regarding the appointment scheduling calls from IMS on behalf of Consumr Buzz. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly and effectively.

  Upon receiving your complaint, we immediately took action to investigate the matter and rectify the situation. We understand the importance of respecting our customers' time and privacy, and we apologize for any disruption caused by the excessive appointment scheduling calls.

  Please be assured that we have taken steps to ensure that IMS discontinues the unnecessary and repetitive calls to reschedule appointments related to your ****** listing. Your request to cease these calls has been communicated to IMS, and we are actively monitoring the situation to prevent any recurrence.

  We apologize for any frustration or inconvenience this issue may have caused and appreciate your patience and understanding as we work to resolve it. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.

  Once again, we apologize for the inconvenience and appreciate the opportunity to address your concerns.

  Customer response

  04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is for now at this time satisfactory to me, unless or until it starts to happen again. At which time I will file another complaint for the same situation as it is nothing short of daily harrassment and has been directly affecting my business.
  
  Sincerely,
  
  Vincor ***

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Been paying them $129.00 a month since August 2023 to help me with straightening out business information online. Have not heard from them at all. Said it would take 3 months to resolve. Paid 8 months and had them call me to set up an appointment online so they could show me what there business can do for me online, not knowing I was already paying. The guy sets up the meeting and I can see his screen on my screen. I then told him that I was already a paying customer and he typed out to his upper management "hey this guy says he is already paying us? is this true?" to which his guy wrote back " let me check hold on a minute" He came back on and what I saw him type out was "Fuuuuuuck" " ya it says 2 RCM's" "tell him I will call him in a minute"....It has been 2 weeks. I have called several times and asked for a refund or to talk to billing and what I get is been notified by customer service that they will pass my number to upper management and have billing get ahold of me. Not a single call, Oh and a rep has blocked my number. Tried calling a few times and straight to voice mail on day 2 of calling them. *67 my number and no response. Used a coworkers phone and picked up 1st ring. I would just like to get my money back because obviously they are avoiding me and they have done absolutely nothing for my business except take money for a job they have never done. I'm just a small business and every little bit helps but I'm on the fence of going out of business because of predators like this taking advantage of people and thinking there is no consequence for there actions. They just take money and hope no one will fight against them. I'm tired of fighting everyone to do the right thing. I own a mechanics shop, if I charge money for a job and I don't do the job, yet I keep there money.... would that not be considered theft? Obviously they would want a refund...I mean who wouldn't? Thank you for your time and consideration on this matter. *****

  

  Business response

  03/20/2024

  We sincerely apologize for the inconvenience and frustration you have experienced regarding your interactions with Consumr Buzz. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly and effectively.
  Upon reviewing your account and the details provided, it is clear that there have been significant discrepancies in the services rendered and the billing process. We acknowledge the lack of communication and progress updates on our part, and we deeply regret any inconvenience this has caused.
  We understand the importance of transparency and accountability in our business practices, and we take full responsibility for the shortcomings in our service delivery. Rest assured, immediate steps are being taken to rectify the situation and ensure that such issues do not occur in the future.
  Regarding the billing discrepancies and unauthorized charges, we are committed to issuing some kind of refund for the payments made since August 2023. Additionally, we will review our billing procedures to ensure clarity and accuracy moving forward.
  Furthermore, we are conducting a thorough investigation into the lack of communication and follow-up from our team members. It is unacceptable that your concerns were not addressed in a timely manner, and we will take corrective action to improve our customer service processes.
  Please accept our sincerest apologies for the inconvenience and frustration you have experienced. We value your business and the trust you have placed in us, and we are fully committed to resolving this matter to your satisfaction.
  A member of our management team will reach out to you shortly to discuss the details of your refund and address any additional concerns you may have. We appreciate your patience and understanding as we work to regain your trust and confidence in Consumr Buzz.
  Thank you for bringing this matter to our attention, and we look forward to resolving it swiftly and effectively.

  Customer response

  03/21/2024

   
  Complaint: 21458124
  
  I am rejecting this response because: this is the same response I have been receiving every time I call them and nothing ever occurs from it. They say they will get ahold of you, but never do. It feels almost like a huge fishing game that is played to wear you down and make you not want to proceed forward. Well I want a full refund and cancelled membership because I am not willing to pay monthly for a service that is never completed or even started for that matter. I have been waiting 2 weeks for a call. another 2 weeks goes by and they will just charge me again. Just give me my money and be done with this. or I can take you to court if that is the way you wanna choose to do things.... your choice....
  
  Sincerely,
  
  ***********************

  Customer response

  03/21/2024

  If they are willing to give me a full refund and cancel membership I would close the complaint. They said some kind of refund..... No not some kind of refund..... the entire amount I paid them for services NEVER RENDURED I believe that would be perfectly fair in this situation.

  Customer response

  03/28/2024

  I was just wondering if there was anything new on this case? Thank you

  

  Business response

  04/09/2024

  Hello *****,
  I have attempted to call you twice and left a voicemail with a return number each time to help settle this dispute. I have no problem with issuing a refund if we did not accomplish what we set out to do for your business. Please call me at your earliest convenience. **********.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩