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Business Profile

Towing Company

South Florida Booting, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for South Florida Booting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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South Florida Booting, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked in lot on clematis. Attempted to use park mobile and transaction went through, I inadvertently clicked the wrong car (I have same car in Florida and up north). Came back within the time period to find my car booted and didnt know why, I couldnt find confirm on park mobile until I had already paid $80 for boot removal and driven home. Emailed all receipts and supporting info showing I had paid for parking but made honest mistake in a rush not clicking correct car and license tag. The car in question that was booted was clearly on my account. All I wanted is a legitimate refund, No response whatsoever. This company has no concern for customers. Never park in surface lots - only official parking garages.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an employee at **********************************************************. I was provided with a tag to be able to park within a parking area. The tag that is provided does not fit on the rear view because it is too small. The tag was in my car but the dispatcher from the place stated he could not see but acknowledged I have a tag and it was in my car. He stated his supervisor stated I still have to pay the $80.00 because they could not see the tag. I believe because I have a parking tag, and I should not have to pay for the boot to be remove as the tag was in my car.

    • Initial Complaint

      Date:12/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7:35 am on 12-5-24 I was booted in my own parking spot in my own condo because the sticker did not match Ive been in this unit for 2 years, no one complained and this person without reason made me pay $82.50 to remove the boots. I was told they are only to come out when someone complains by their office but the driver said he was driving around doing spot checks which goes against policy

    • Initial Complaint

      Date:05/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to visit family in the ********************* complex. I arrived at around 1021 PM and stayed until 1:05 AM. When I went to leave from visiting, there was a boot on my car. I had to miss a days pay because I couldnt leave for work ontime. All because I went to visit my child. I didnt plan to spend the night; I didnt plan to miss work. I am currently assessing my car for further damages to the wheels . What they did was illegal and should not have occurred.

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a tenant of The Bohemian Apartment in **********, **. since 09/10/2022. Over the last few months, the Administration of the Building decided to hire a contractor to deal with the way tenants should park and display their parking information as residents. Since January 2024 they warned me about my car's registration. I told them I provided it before I moved back on September 10th2022. I gave them another copy. Every couple of weeks, they boot my car and always fine me. I have to constantly report it to the administration. They solve it and assume fees. It is insane to be living this experience in a private property rental apartment and parking lot.They are violating my civil rights and I feel harassed.

    • Initial Complaint

      Date:12/09/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 9, 2023 I pulled into a parking lot and paid the required parking fee via their app which was posted on a sign. No other legal language other than it being stated that it was a tow away zone was posted. The name of the company that was going to be doing the booting or the towing was not listed. I paid my fee at 3:48 p.m. for 2 hours worth of parking. I returned just a couple of minutes after 5:00 p.m. to find my car had been booted and immobilized. I called the company and they sent a person out. The person said I then had to pay a $65 fee in order to release my car even though I had a paid receipt for my car to be in that spot and had not yet exceeded my legal amount of time. I contacted the company after I paid this fee which was more like extortion and fits the very definition of that word. And they told me that even though I had posted the make, model, state of my license plate, and license plate number, that because due to my visual disability, I selected one letter wrong on the license plate, that they were correct in charging me and they would not refund me the money. As if they would be an identical make and model with merely one letter off on the license plate and that mistake could easily occur? Not to mention there was absolutely no legal language saying that if everything wasn't entered in perfectly that I would be fined and booted. They're legally required to post that. Yet the name of this company and their business practices was not listed anywhere in the premises. And if you go to their website there is no language listed on there stating that if you are visually disabled person and you have a small error when filling out the form, that 95% of it being correct isn't enough and you will be charged. This is extortion and inherently dishonest. I'm essentially being discriminated against because of my disability. They know I have a paid receipt for that parking spot and they are refusing to acknowledge it on a technicality.

      Customer Answer

      Date: 12/11/2023

      I contacted the company via email to show them my paid receipt for the parking. They said that even though I registered a 2020 ***** CX5 with Florida plates to their website for the parking, that because when I typed in my license plate, I was one letter off, that it does not count as being paid. As if in a lot of only 20 parking spaces there would be another Florida *********************************************************************** one spot? I explained to the man that I have a visual disability that makes reading items on my phone difficult, and that after arriving the lot, there was no other signage or language around other than the sign with the lot number and a ** code to scan to pay (or you can text to pay). If their policy is that if you make one tiny error using the ** code website to pay, that you would be extorted for a Booting fee, it must be posted somewhere. It is not even listed on their website. I asked for the language to be sent to me to show me where it was posted that they could still boot me even after I paid for the spot. They did not respond.   This is the very definition of extortion, and it discriminates against those of us with disabilities as the only way to pay was on a cell phone, which I have trouble using other than making calls due to my vision issue. It is not as if I had a laptop handy to pull open the website to see it larger. Common sense shows I paid and that the plate being one letter off (because the * and the * were near each other on the tiny keyboard and I could not tell the difference) should not make a difference. It was clear the spot was paid for by a reasonably prudent person (which is the legal standard). And because no other language was posted, present or accessible stating otherwise, THEY are in the wrong and discriminating against people like myself.

    • Initial Complaint

      Date:07/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      H my car was incorrectly booted, and this company was subcontract it to complete that request. After attempting to get in contact with my homework association and getting no answer I also reached out to this company and which I was lied to, and told that they would try to reach out to the association also to confirm the information. They stated that I had to wait until Monday, which was not feasible to go a whole weekend without having a car especially because you did nothing to ensue that. He told me I had to wait to hear from the association and I called back to get more information and provide my decal number and just basically get some assistance because a mistake is clearly made the person mustve been having a bad day, because you can hear yelling in the background, which had nothing to do with me. He hung up on my face and threaten me via text saying, but if I didnt pay the fee he was told my car I asked his name and he blocked my number so I called back the 800 number who also hung up in my face so I dont know why these people are in customer service jobs if theyre not going to do anything to attempt customer service.

    • Initial Complaint

      Date:11/19/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disabled Veteran and have a scooter for mobility. When to green market on Saturday November 19th, there was no parking for disabled parking where i could unload my scooter. Once we called the guy refused to give his name name. White ****** with boots in back.. i was parked in Disabled Parking.. and someone had placed a large sticker over the sign which doesn't mention anything anout disabled parking.. i have never been charged for disabled parking.. this company needs to b incestigated.

    • Initial Complaint

      Date:11/15/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for parking. Wrong plate apparently. Vehicle booted . Majorly inconvenienced & treated like I was a criminal. Proof of payment shown. Had to pay $65 & wait for someone to come remove the boots. No refund issued!!

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      South florida booting is harrassing residents in a condo neighborhood by booting vehicles that have been there and have stickers on the dashboard. This company provided the community with a parking pass that we are all supposed to be entered in however, there are constantly gliches and changes that cause known vehicles to get booted. The drivers claim that they drive around and scan all vehicles and if it shows up as abnormal in their parking system, they boot the vehicle. Even if they recognize the vehicle and knows it belongs there. The drivers state that if they don't boot the vehicle they will get in trouble the next day. *** addressed this with the management company who advises they have no control over the company.

    South Florida Booting, Inc. is NOT a BBB Accredited Business.

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