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Find a Location

Aspen Dental has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aspen Dental

      3436 S Florida Ave STE 100 Lakeland, FL 33803-4765

    Business ProfileforAspen Dental

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3436 S Florida Ave STE 100, Lakeland, FL 33803-4765
    BBB File Opened:
    2/12/2016
    Years in Business:
    11
    Business Started:
    5/1/2013
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Jane Catchpole, Senior Manager
    Contact Information

    Customer Contact

    • Jane Catchpole, Senior Manager
    • Julie Grover, Manager
    Additional Contact Information

    Fax Numbers

    • (315) 295-2589
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On July 10 went in to Aspen Dental to is the could remake a crown that I lost. They said I need to have to teeth extracted. Made the appointment for July/20/2023. On July/19/2023 Aspen Dental called at 5:30 PM leaving a message saying viewing my x-rays I need to see another doctor. I tried calling them back they have closed for the day. I went on the 20th. I had taken time off from work for the extractions. Set in there off for 2 hours they finally to told me to go to the office in Bartow FL. and be there at at 5 pm. Went there had the extractions done. Doctor said if a problem accure call the office on the 24th woke up with blood dripping fom my nose and had in my mouth. I called the office told them and the earliest appointment was August 7 took that appointment. I went in to have them say I another $1800.00 they could fix the problem I said was not paying an more money then they said you need to see the doctor that did the surgery. So scheduled that appointment with the Bartow office. That could see me on the 5th of September at 10 AM. Went to the appointment to have them to tell me I signed a form that they are not responsible for any problems that accur. For another $2200.00 they could fix the problem. And I would have to see another doctor. If they would have saw me in on the 24th and replaced a couple of stitches we would not be here. I still have the hole in my nose cavity
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Esmeralda W

    1 star

    06/06/2024

    I had a root canal done which they charged and a temporary crown was placed until a permanent would be put in. I was called into the office because supposedly the crown had arrived but it never did. I did not receive the permanent crown. My treatment started in January of 2024 and I never got an explanation as to why my crown never arrived. The temporary crown fell off while I was eating due to the fact that it was only meant to be there no longer then 3 weeks and Ive been living with this stub that was created to hold the permanent crown in place and it is the only thing that is covering my repaired root canal. They charged me an arm and a leg for my root canal that requires a permanent crown that is required to protect the repaired tooth that I never received, so as far as Im concerned it was an unfinished job. This was malpractice and very irresponsible in my opinion, I am hurt because I never got an explanation or an apology for what they did to me.

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