Complaints

This profile includes complaints for Eagle Pharmacy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eagle Pharmacy, LLC

  PO Box 90937 Lakeland, FL 33804-0937

  
• 

  Eagle Pharmacy, LLC

  350 Eagles Landing Dr Lakeland, FL 33810-2999

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered medication April 17- package showed out for delivery several time and them back to **** hub. Long story short they put my mailing barcode on someone else package and it was delivered to me . Their name address and medication was inside. Mine is still not delivered and promised call back over and over again and nothing. It was a HIPAA violation to send other pt data (mine and the intended recipient . They could care less. I want a refund or my medication delivered . **** reached out multiple times to them and no reply to them either .

  

  Business Response

  Date: 05/07/2025

  In researching this complaint, we found both packages were properly shipped by Eagle Pharmacy and the issue was created at the carrier level. We take the privacy of our customers very seriously and have escalated this to the proper channels. We have also processed an order with overnight shipping for the customer at no cost. We understand the concern and truly appreciate the customer letting us know so that we can make this right. Should anything additional be needed, our patient support team is available Monday through Friday, 8AM-8PM EST at ************. Thank you.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Eagle Pharmacy due to an unresolved issue involving a prescription order for ********* that I placed through their service. According to Eagle Pharmacy, my order was shipped and marked as delivered. However, I never received the package.Upon realizing the medication had not arrived, I contacted *****, the shipping carrier used for the delivery. After a thorough investigation, ***** was unable to locate the package or confirm that it was ever properly delivered. They advised me to contact Eagle Pharmacy directly to request a refund or a reshipment of the medication.Since then, I have contacted Eagle Pharmacy multiple timesat least four phone callsto resolve this issue. Unfortunately, each time I was met with unhelpful responses and what felt like intentional delays and deflections. Despite informing them of ****** inability to verify the delivery, Eagle Pharmacy continued to insist that the item had been delivered and refused to take further responsibility.This situation is not only frustrating but also potentially dangerous, as the medication in question is essential for my health. The lack of accountability and poor customer service Ive experienced from ********************** has left me with no choice but to seek assistance from the Better Business Bureau in resolving this matter.I am requesting that Eagle Pharmacy issue a full refund as I have went through another pharmacy to receive my prescription. I also hope this complaint highlights a serious issue in how Eagle Pharmacy handles customer concerns and shipping discrepancies.

  

  Business Response

  Date: 05/13/2025

  In researching this complaint, we found the original order did have delivery confirmation from the carrier. We will continue to work with the carrier separately but have issued a full refund to the customer. It can take up to 7-10 business days before showing in an account, depending on the bank. We do thank the customer for their patience and encourage them to reach out to us should anything additional be needed. Our patient support team is available Monday through Friday, 8AM-8PM EST at ************. Thank you.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/25 I received my auto fill ********* refill package. The package was sealed and in good condition. Upon opening the package there was an invoice inside, but no prescription bottle. I called Eagle to report the issue that day 4/1/25. I was told that I needed to submit pictures of the package to ********************************** and that someone would reach out in 1-3 business days. I sent the email that same day. I heard nothing and sent a follow up email on 4/4/25. I continued to not hear anything and called again on 4/7/25. I was then told that the investigation email address had recently changed and was asked to forward to the new address @ ********************************* I sent it that day. I sent a follow up email again on 4/13/25 after hearing nothing. On Monday 4/14/25 I called Eagle Pharmacy again to inquire on the status of my prescription and was told that the tier 2 team said they couldn't see the pictures. I was asked to resubmit. I received no email response or notification that there was a problem with the pictures. I only found out because I called. I resent the email with pictures and video as requested on 4/14/25. I have still heard nothing. I called the pharmacy again today 4/16/25 and was told that the tier 2 team " investigations team" has 1-3 business days to review after receiving. I advised that its been three weeks since I reported it initially, but to date I have heard nothing from anyone and I had to call in order to find out that they couldn't see the pics. Ive never received a response to my emails, there is no resolution to this "investigation" and I need my prescription. I explained that I am very low on my supply. It's been almost a month and they are withholding my prescription despite repeated requests asking them to resend it and sending them all requested info. The bottom line is that It's their error, they forgot to include the prescription in the package. It's a breach of duty, and violation of my rights.

  

  Business Response

  Date: 04/22/2025

  Hi, ***** We sincerely apologize for the confusion regarding the email and the delay it created. We can confirm the photos have been received and a replacement order was  sent with overnight shipping at no cost to you. Per tracking information, this was delivered 4/18. We thank you for the opportunity to correct this issue. Should anything additional be needed, our patient support team is available Monday through Friday, 8AM-8PM EST at ************. We can also be reached via email at ********************* Thank you.

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a formal complaint against Eagle Pharmacy located in ********, *******. I have been a customer of ********************** for nearly five years, regularly receiving my ********* prescription directly from their facility without any issuesuntil now.Over the past several weeks, I have been trying, without success, to update and refill my ********* prescription. I have made daily phone calls, sent multiple emails to administration, and even faxed documents, but I have received no response whatsoever. Despite all efforts, my refill has remained listed as in process for weeks. This lack of communication and service has caused significant distress, as ********* is a medically necessary medication I depend on daily.The prescriptions in question are:Rx #******** ********* 137 mcg Rx #******** ********* 125 mcg This breakdown in service is unprecedented. Nothing like this has happened in the past five years that I have used Eagle Pharmacy. I am now left wondering whether Eagle Pharmacy is still operational, as the silence and failure to fulfill orders suggest otherwise.I am requesting the Better Business Bureaus help in investigating this matter and urging Eagle Pharmacy to take prompt action to fill my prescription or at the very least communicate with me about the delay. This situation is serious and impacts my health. Any assistance you can provide would be deeply appreciated.Sincerely,******* ******

  

  Business Response

  Date: 04/09/2025

  We sincerely apologize for the difficulties experienced by this customer. We attempted to call multiple times but were unable to reach them and had to leave voicemails. We can confirm the order in question did ship and, according to the tracking, was delivered. If the customer did not receive this order, we kindly ask them to contact us so that we may investigate. Our patient support team is available Monday through Friday, 8AM-8PM EST at ************. We can also be reached via email at *********************************** Thank you.

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle Pharmacy sent me an email on 2/16/25 notifying me of an upcoming prescription refill. Their email said to respond within 3 days if any changes were needed. I sent a response email on 2/18/25 (within the 3 days specified) that I did not need my prescription processed at this time and to delay the prescription to 4/12/25. Eagle Pharmacy sent an email on 3/5/25 that my prescription had been shipped and another email on 3/11/25 that the prescription had been delivered. I received a prescription I did not yet need for a couple of months and my card was charged after I requested my prescription be delayed. I have tried calling their listed phone number multiple times to try to resolve and no one ever answers. It appears other complaints on BBB have noted similar and that it is not possible to speak to someone. I have not received response to my emails and my request for refund.I would like a refund for running my card without my consent after I notified them I did not need the upcoming refill. I would also like a valid phone number for this business. The listed number ************** never has a human answer to resolve modifications. It seems this is a common occurrence and they are taking advantage of consumers.

  

  Business Response

  Date: 03/27/2025

  In researching this complaint, we found the order was processed in error. We attempted to contact the customer on 3/26 but were unable to reach them. We have submitted a full refund which should show back in the patients account in 7-10 business days. We apologize for the error and frustration that it caused. Should anything additional be needed, our patient support team is available Monday through Friday, 8AM-8PM EST at ************. We can also be reached via email at ********************************************* you. 

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for ********* ************************************************************************************************* (card on file had a security breach and the company is in the process of replacing it.I have tried all day to reach them by phone but I just get a recording that they will be with me shortly but that never happens. I went in online and added a new. credit card number but I cannot get anyone to tell me they know I added it and will my medicine (which I am now out of) be sent. I understand the company has recently been sold but I need to know if I am ever getting my pills. I am very frustrated.

  

  Business Response

  Date: 03/25/2025

  We apologize for the difficulty this customer experienced in reaching us. We can confirm weve contacted the customer, and their order has been shipped. Per tracking, it was delivered 3/24. We kindly ask the customer reach out to us if they did not receive the order. Our patient support team is available Monday through Friday, 8AM-8PM EST at ************. Thank you. 

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3 my doctor sent in a new prescription for *********. It has been processing since. I have tried calling their help line, but all I get is an automated response telling me my call is important. I'm almost out of my prescription and I truly am out of ideas. I don't know what to do and I've tried contacting the business to no avail. I'm hoping maybe this will get someone's attention.

  

  Business Response

  Date: 03/27/2025

  We apologize for the difficulties experienced while trying to contact us. We attempted multiple times to reach the customer but were unable to do so. We can confirm that an order was shipped and should be delivered 3/27. We encourage the customer to reach out to us should they not receive this order. Our patient support team is available Monday through Friday, 8AM-8PM EST at ************. We can also be reached via email at ********************************* Thank you.

  Customer Answer

  Date: 04/07/2025

  Apologies, they did finally reach out and I did finally get my prescription. Thank you so much for your help. 

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a recurring medication from Eagle Pharmacy for the past two years. I have an update in insurance and dosage and no longer need their services. I've tried to reach them via email and phone number, but I'm unable to get through to them. Hoping they see this so they can cancel my recurring prescription and don't charge me money.

  

  Business Response

  Date: 03/13/2025

  We apologize for the difficulty this customer experienced in reaching us. We have called the customer and inactivated their account. Nothing further will be processed. If they would like to utilize Eagle Pharmacy again in the future, the account can be activated again by calling us at ************.Our patient support team is available Monday through Friday, 8AM-8PM EST. Thank you.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Eagle pharmacy several years without problems recently my provider sent in a prescription and on the patient site I can see it was received, but nothing has been processed. No one ever answers their phone. You cannot get a hold of anyone no matter how long you stay on the phone which has been several hours of wasted time there is no email that I can find And nothing I can do. Meanwhile, my prescription sits in their bin with nothing. I emailed the pharmacy that I thought was eagle pharmacy and they said they have been getting many emails about the exact same thing. No one answering phone no one filling prescription prescriptions. My complaint is if this pharmacy is no longer filling prescriptions it needs to shut the phone lines down change the website Tons of people are trying to get their prescription and they are unable. This is supposed to be helpful to people who cant afford the medication but without any response at all, it is far from helpful. It has been over a week and my prescription is still in the queue. Im not even sure the companies in existence anymore. I would like to find out if Im going to get my prescriptions or if this pharmacy no longer does that you cant just simply not answer phone calls if youre a business.

  

  Business Response

  Date: 03/13/2025

  We apologize for the difficulty this customer experienced in reaching us. We contacted the customer on 3/11 and their order was shipped out that same day. Should anything additional be needed, our patient support team is available Monday through Friday, 8AM -8PM EST at ************ or via email at **************************************************. 

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried on multiple occasions to contact Eagle pharmacy through their website and their phone number to no avail. Im trying to get a much needed ********* brand prescription sent to my home sinceI cannot afford my insurance prices and I am unable to tolerate a generic form of *********. My prescription shows on the website, but I cannotget them to ship it and no one will answer the telephone. It just gets a busy signal every time I try to talk to someone I even tried ordering through automated system also to no avail all within the last week to set today is February 20, 2025. I left a review on their website as well as contacted the Better Business Bureau who told me to file a complaint with the company.

  

  Business Response

  Date: 02/27/2025

  
  Hello, *****. We are very sorry for the difficulty you've experienced in reaching us. We do show you spoke with us and were given an update on 2/26. Should you need to speak with us again, our patient support team is available Monday through Friday, 8AM-8PM EST at ************. Thank you.

  Customer Answer

  Date: 02/27/2025

  The company finally contacted me yesterday and said they would send my medication overnight. I havent received yet so I didnt want to close this out until I receive medication 

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22994179
  
  I am rejecting this response because:Date Sent: 2/27/2025 4:00:23 PM
  The company finally contacted me yesterday and said they would send my medication overnight. I havent received yet so I didnt want to close this out until I receive medication 
  
  Sincerely,
  
  ***** ****

  
  

  

  Business Response

  Date: 03/04/2025

  Order tracking information shows this order was delivered 2/27/2025 at 1:12PM. We encourage the customer to please reach out to us again if they have not received this order. Thank you. 

  Customer Answer

  Date: 03/04/2025

  I did finally receive my ********* as promised via overnight mail. Thank you for your help 

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.      Date Sent: 3/4/2025 2:35:59 PM
  I did finally receive my ********* as promised via overnight mail. Thank you for your help 
  
  Sincerely,
  
  ***** ****