Business ProfileforCornerstone Pros

I believe it was March 2024 I was having an issue with the piping to my well, as the pipe had bursted. A technician came out and me a price of $800 to fix it, but if he saw another issue, he couldnt continue fixing & would just leave it at the step he was at. Unacceptable, so I declined. The technician offered me a subscription of some sort to discount services and having them as the ones to call when other plumbing issues arose, not sure of what all is included, but was told it was $9.99 a month, and I could cancel at any time. I asked the technician if they installed toilets, he says yes, so I agreed to sign up. He told me to just make an appointment via the office. I am not sure of when I contacted the office but most likely it was about a week or 2 later, because I already had the new toilets to be installed inside my home. I contacted the office to set up an appointment to have the toilets installed and was told they DO NOT INSTALL TOILETS. I then stated to CXL MY SUBSCRIPTION, dont need it, only reason I signed up was because I needed the toilets installed. The young lady said "okay, but she wanted to double check about the toilets and someone would contact me later". I still wanted the subscription CXL. I reached out when I was free, but could not take the return phone call, but it was also too late by then, I didn't need toilets installed by then anyway if they were now calling to advise yes they do install toilets. Weeks go by and in June 2024, I see I was charged $9.99 subscription fee that I asked to be CXL. I contact the office, say it should've been CXL, I'm told someone has to call me back. I don't know why someone has to call me to back instead of just CXL the subscription. I miss the call back, but the person emails me to say she has to check if I can CXL, there is most likely a CXL fee. Instead of just CXL & honor my request, they continue to avoid it by always having to "call you back" instead of handling the issue at first contact.