Complaints

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved from ********** to Lantana on March 6, 2024. From the reviews and photos of the facility this place seemed great. Nearly 4 months after move in we are leaving and purchasing a home as this facility has been nothing but a disappointment. Trash everywhere, diarrhea in the trash, trash just left everywhere. The worst part of it is the safety, my daughter who is three tomorrow was attacked by a non leashed dog and no owner in site. Did the facility do anything about thisno. The gates that we pay for (security) have worked for all of five days since we moved in. There has been homeless people living in the parking area and today our license plate was stolen from our vehicle. We close on our house July 16th and cant wait to leave. Unfortunately they are not will to work with us on the lease break which is also just unbelievable since they have not lived up to their safety standards.

  Business response

  08/02/2024

  Dear BBB - As one of the largest, privately owned property management companies in the country, with a 60-plus year history of quality and service, our company strives to provide residents with a positive rental experience. To address the residents' issues in order: 1. The View at Water's Edge is a stunning property with lakes, trails, and other amenities. Trash compactors and all other areas on the property are cleaned multiple times daily, including Saturdays and Sundays. 2. It was reported to us that a small 5lb to 10lb dog that was running around on the property without an owner, jumped up on the residents' small child, but did not knock her down. Our staff was keeping an eye out for the dog, but we did not see it or identify an owner. 3. We have multiple gates that allow people to walk through, and cars to drive through. Gates are subject to problems, malfunctions, and defects for various reasons, and although gates are not a requirement of tenancy, we address each instance immediately. 4. It was brought to our attention, by the resident, that a homeless person was living in their car. As we went to immediately addressed this issue, we found that the car in question did belong in the community and was registered to a legal resident. 5. When the residents informed us that their license plate had been stollen, we encouraged them to call the police immediately. With these and other issues brought to our attention, management and maintenance responded immediately. Many of the issues and this reporting to the BBB may stem from the fact that, as the residents' states, they did purchase a home and wanted out of their lease without penalty. We are unsure where the extremely exaggerated amount of $14,000.00 plus comes from, as that is an untrue figure.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  THE REASON FOR MY COMPLAINT IT IS BECAUSE I HAVE BEEN LIVING IN THIS PROPERTY FOR THE LAST 14 MONTHS AND I HAVE BEEN PAYING MY RENT ON TIME AND THE MANAGER SENT ME A NONRENEWAL OPTION AND I FEEL THAT THIS IS SOMETHING PERSONAL THAT THEY HAVE AGAINST ME, I AM LIVING IN A ONE BEDROOM APARTMENT AT THIS TIME AND REQUEST THEM TO MOVE ME TO A 2 BEDROOM APARTMENT AND THEY HAVE 14 APARTMENTS AVAILABLE BUT THE MANAGER DON'T WANT ME TO CONTINUE THERE AND LIKE I SAID I FEEL THIS IS PERSONAL AND THIS IS NOT FAIR WITH ME, IT IS VERY DIFFICULT ON THESE TIMES TO GET ANOTHER APPARTMENT SOMEWHERE ELSE. I PAYED MY RENT ON TIME.

  Business response

  06/16/2022

  Hello,
  
  I hope all is well. When a lease agreement is non-renewed by management, we are unable to accommodate a transfer within our community. You were placed on non-renew due to multiple unauthorized occupants living in the apartment which is against your lease agreement. If you have any additional questions or concerns, please contact the leasing office at **************. 
  
  Thank you,
  *****************************
  Property Manager
  The View at Water's Edge

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩