ComplaintsforThe View at Water's Edge
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Complaint Details
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Initial Complaint
05/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
THE REASON FOR MY COMPLAINT IT IS BECAUSE I HAVE BEEN LIVING IN THIS PROPERTY FOR THE LAST 14 MONTHS AND I HAVE BEEN PAYING MY RENT ON TIME AND THE MANAGER SENT ME A NONRENEWAL OPTION AND I FEEL THAT THIS IS SOMETHING PERSONAL THAT THEY HAVE AGAINST ME, I AM LIVING IN A ONE BEDROOM APARTMENT AT THIS TIME AND REQUEST THEM TO MOVE ME TO A 2 BEDROOM APARTMENT AND THEY HAVE 14 APARTMENTS AVAILABLE BUT THE MANAGER DON'T WANT ME TO CONTINUE THERE AND LIKE I SAID I FEEL THIS IS PERSONAL AND THIS IS NOT FAIR WITH ME, IT IS VERY DIFFICULT ON THESE TIMES TO GET ANOTHER APPARTMENT SOMEWHERE ELSE. I PAYED MY RENT ON TIME.Business response
06/16/2022
Hello,
I hope all is well. When a lease agreement is non-renewed by management, we are unable to accommodate a transfer within our community. You were placed on non-renew due to multiple unauthorized occupants living in the apartment which is against your lease agreement. If you have any additional questions or concerns, please contact the leasing office at **************.
Thank you,
*****************************
Property Manager
The View at Water's EdgeInitial Complaint
10/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
in May of 2020, as my daughter looked for a place to rent we went here and really liked the place, the salesperson was pushy and we put $100 deposit on an apartment. We were told no matter what it was refundable, if our application was accepted it would go towards move in cost , if it wasn't accepted it would be returned. I went home to fill out the application online and the site would not let me fi it out for the apartment we had looked at oand put the deposit on , I contacted the office and no one would return my call ..after a coulke weeks we just moved somewhere else and I contacted them for a refund . I was told thats against policy because I never cometed the application. I am still looking for a full refund of my depositBusiness response
11/08/2021
Business Response /* (1000, 6, 2021/10/21) */ Contact Name and Title: *** ******* Contact Phone: XXX-XXX-XXXX Contact Email: ***********@aspensquare.com Mr. *****, I apologize for the miscommunication you have experienced. I have done some research on where this situation may have went awry and found numerous call and texts placed to you to verify missing application verification, unfortunately those calls remained unanswered. With lack of information, and communication we assumed you decided to wait, or changed your mind. We held the application for 30 days prior to filing it as non-response. I do wish you had reached out sooner than a month later to let us know that you had found another place. Very specifically listed in the applying process, if an application is cancelled by the applicant for any reason, we do not return the holding fee, as we held an apartment off the market specifically while it is processed; so, the response from the team on site was a reiteration of the paperwork that you signed. However, I want to empathize with your situation, and get a better understand why 4 months later this is being requested. Please reach out to me to discuss this further. I look forward to speaking with you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.