Share
Business ProfileforGuardian Hawk Security
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
- Location of This Business
- 1189 Hypoluxo Rd, Lantana, FL 33462-4221
- BBB File Opened:
- 4/10/2007
- Years in Business:
- 20
- Business Started:
- 3/1/2004
- Business Incorporated:
- 4/28/2004
- Accredited Since:
- 4/30/2007
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Guardian Alarm of Florida, LLC.
- Hours of Operation
Primary
- M:
- 8:00 AM - 4:30 PM
- T:
- 8:00 AM - 4:30 PM
- W:
- 8:00 PM - 4:30 PM
- Th:
- 8:00 AM - 4:30 PM
- F:
- 8:00 AM - 4:30 PM
- Sa:
- 8:00 AM - 4:30 PM
- Su:
- Closed
Service
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Scott Herron, CEO/Owner
- Contact Information
Principal
- Mr. Scott Herron, CEO/Owner
Customer Contact
- Mr. Scott Herron, CEO/Owner
- Ms. Linda Pierce-Herron, President/Owner
- Additional Contact Information
Fax Numbers
- (561) 533-6255Primary Fax
Phone Numbers
- (561) 547-4550Other Phone
Email Addresses
- Primary
- (561) 533-6255
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Stephanie K
01/14/2022
The technician (*****) pulled a fast one and did not inform me that by signing the service call paperwork for parts/install, I was agreeing to a 5-year contract. I happened to call to cancel service last month since we are replacing all windows and doors, and spoke with ******* who informed me of a contract I had signed. I have since seen others complaining of this same contract omission issue.
Upon sending email written notice of my wish to cancel servcies, I've since received a bill for the balance owed of $1,143.00 (for future service left on the contract). Omitting key details to "make a sale" is NOT a way to do business. In light of this, I should have been griping to them about the fact that my equipment is so antiquated now and worked properly 50% of the time.. I would NEVER recommend them after this experience, and I am sure they are swindling lots of unknowing folks in the same manner.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.