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Resources for Businesses

My Home Location

Knoxville, TN, USA

My BBB

BBB of Greater East Tennessee
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Business Profile

Tree Services

Tree Ninjas Tree Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/24/24 said company was performing work for a neighbor behind our property. My husband spoke to ***, the owner of the company. They had a conversation about relocating 4 trailers that sits on the outside of our fence that belongs to a boat store. The proceeded to the inside of our fenced in lot. **** my husband asked if there was anything else that needed to be moved, *** said no. Upon returning to the lot later that day, we discovered that ***'s crew dropped large tree branches on to one of our clients trailer causing damage to both fenders. ***'s crew called him, but he never showed up. The following day *** told **** that it was our fault since we didn't move the trailer. ***'s crew dropped the tree unprofessionaly. If this was done correctly, said branches would have been dropped on the home owners property.

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid this company $2000 to install river rock on our driveway. They laid decorative pebble instead and in the process, did not install the weed barrier that we discussed and damaged the existing weed barrier that was laid. I reached out to the owner to talk to him about the massive error and he did not respond. I have called and messaged him multiple times and he has not responded at all. They left a massive pile of pebble obstructing our walkway and our driveway is nowhere near up to code. This company is not qualified to install driveways like they say they are

  • Initial Complaint

    Date:08/19/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/18/22 this company cut and trimmed tree branches on my property in doing so they pushed in part off my gutter. They agreed to fix it, but upon several ************ messages, I've heard nothing frm them regarding fixing the gutter. It rained the other day and water just gushed down from this broken gutter. To this day I've heard nothing from them on repairing this gutter.

Tree Ninjas Tree Service LLC is NOT a BBB Accredited Business.

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