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Business Profile

Towing Company

West Way Towing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for West Way Towing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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West Way Towing, Inc. has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • STEVE W

      Date: 05/01/2024

      Bottom feeders. Primary objective is gouging customer. We needed a wench to pull a small forklift with rubber tires stuck in sand on a 12 slope 20 feet. I hour work 1 man labor, and one truck $978.You know they're dirty. looking to harm not help

    • Michael L

      Date: 05/31/2023

      Just the worst customer treatment ever not sure why ****** Beach city uses this business and I will be talking to city council in regard to this incident.

    • Jesus R

      Date: 04/21/2023

      I just had my worst customer service experience ever at their **************** ** location. The ladies at the front desk are nice. However, the gentlemen that seems to be the manager and was supposed to help me over the phone with directions to access my car from should never talk to customers. Hes rude, condescending, and unprofessional. The gentleman that operates the forklift and seems to be in charge of the yard is also extremely rude and disrespectful. Lastly, they have a yard facing the street where my car sat along with other cars. This place is far removed from their office and can be accessed by anybody (no gate or surveillance of any kind). When they finally came to help I found out my car was unlocked and the key was sitting there at pain sight.

    • Kenneth D

      Date: 07/12/2022

      They are withholding my vehicle to collect money by day delaying me my vehicle to be released. They also stole items out of my vehicle.

    • Heidi F

      Date: 06/29/2022

      A notice was MAILED to us telling us our car was being held in their locked lot after a car accident that totaled it. During the 4 days the notice took to get to us, 4 additional daily charges were accrued and 7% x 4 days added as well. They have very limited hours. They charge 3% to use a debit or credit card, and will not take a card over the phone.OUTRAGEOUS!!!!!!!!!

    West Way Towing, Inc. is BBB Accredited.

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