ComplaintsforHurricane Garage Doors Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased three custom garage doors in December of 2021. I paid a significant deposit. I was promised multiple times that the installation would occur. I have been told lies and excuses about the door. The Owner ***, his brother ****, the office manager ****** and customer service rep ********* have all lied to me on multiple occasions and have not returned calls for months.I went to their office it is closed. I called the manufacturer and got in touch with their rep who offered to get in touch with the owner. The owner finally called back and said I had to pay him more money to get the doors installed because he had no money to pay the manufacturer for the doors but if I gave him the money, he would promise to install the doors within a week. Thereafter, no calls or responses. Even the manufacturer cannot get in touch with them.They simply stole my money. I want them to refund all the monies I have paid, immediately. The manufacturer has another representative ready to install the doors. The doors are ready but Hurricane has no money to pay for them so they cannot pick them up or install them. This has become my problem now unnecessarily. The owner and everyone there make promises to call back and never do. Time is up.Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a new hurricane rated garage door from hurricane Garage Doors, **** and it was installed on 11-19-21. Sometime during July 2022 the motor started malfunctioning and stopped working, but also bent the frame of the door where the motor connects with the garage door. Hurricane Garage Doors was contacted in early August 2022 and sent a repair technician to my house on August 9th. The tech left after 10 minutes and didn't repair anything or follow up. I called Hurricane Garage Doors 6 more times between August and October. On September 23 I sent pictures of the bent door frame to a member of dispatch, but never received any response. Finally in early October I was able to get a technician to come back out to my house on 10-17-22. The technician showed up for 10 minutes again and left. The same technician from the first visit. I called dispatch 10-18-22 to follow-up and they tell me that replacement parts are needed for the motor, don't have them in stock. They will come out for a 3rd time to get the motor on Thursday, October 20th. Not sure why this wasn't done on the first 2 visits. They also keep refusing to include the door frame that was bent from the malfunctioning motor in the repairs.Initial Complaint
10/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Job Id # ******** Invoice # **** For a Garage Door and Installation Paid a 50% deposit of $3,362.50 on June 13th. I have been trying for 2 months to find out the status of my order and they will not respond to any emails, or voice messages. Total silence. I don't know if they took my money and ran, don't know if they are still open. The business courtesy of just responding would allow me to know if I should order somewhere else, or if should I file a lawsuit against them.Business response
11/09/2022
The customer has been issued a full refund. Attached is the screenshot of the proof of the refund.Customer response
11/09/2022
Complaint: 18192468
I am rejecting this response because: There has been no refund yet. The proof they are providing is no proof at all. They are showing a date of June 13th which is when they received the payment from me. They need to provide me proof with the date of the refund, not the date that i paid them.
Sincerely,
*********************Initial Complaint
09/22/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
June 8th 2022 50% deposit Amount paid $16,850.00 3 Garage doors Install date ( scheduled for 9-7-22)Business response
10/25/2022
The customer was refunded the totality of his deposit by his credit card company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
27 total complaints in the last 3 years.
2 complaints closed in the last 12 months.