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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Hair Care

Maximize Your Hair Growth LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Care.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB,I made two purchases on this website and its now been over a month and neither of the items have arrived. I have reached out through the customer portal, email and FB but I m not getting any responses from the seller, yet her active profile on FB shows she has time to post but it seems she does not have anyone else to answer her emails from customers. She said orders take a certain while but this has been over a month now. She shouldn't take orders if she has no time to fill them or get back to guests. I will like a refund.Prophetess ****:************************************* Social Media:Facebook: ******************************* Tiktok: ***********************************

    Customer Answer

    Date: 01/10/2025

    Hello, this seller shut down her website. What is the next step. Do I report this to the authorities? What do you do in this case. She has not sent back the funds or the products. I am not the only one stating they did not receive their products

    Customer Answer

    Date: 01/10/2025

    Hello, I contacted them today. Thank you for your assistance this far.

    Customer Answer

    Date: 01/16/2025

    HELLO,

     

    THE company has not reached out. I went on the site and the order still says Unfulfilled. She is not responding and I have received no correspondence. I notified the bank but nothing has been done. 

    Regards

    *** *****

    Customer Answer

    Date: 01/27/2025

    Hello,

    I contacted the bank that I used to pay for the products. The seller contacted me within the last week and the items have been shipped. Although I really wanted a refund due to the long wait. Thank you for your assistance in trying to resolve the matter. Best regards

    *** *****

  • Initial Complaint

    Date:04/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased hair products during a Black Friday sale at the end of November and still havent received them. I have contacted the business owner via Instagram messenger multiple times to ask if she can send the products soon, give me a refund, or send it to my new address but there is no sign of her sending the products. She is now ignoring my messages and the last response stated BRB. At this point I would prefer my money back and for her to take my photos off of her business page. I paid $85.19 for the products and shipping.

    Customer Answer

    Date: 05/16/2023

    I have more screenshots but I can only add the few. I purchased the items at the end of November and patiently waited. I saw her post about making products again and exposing how she had an issue so I continued to wait. Just on March 6th she posted a video gifting free products to a ************* worker and I still hadnt received my order. Before March I asked if she can send my products to my new address or refund me and she only responded BRB. 

    Business Response

    Date: 05/23/2023

    Items shipped via USPS  TRACKING NUMBER ******************************

    Customer Answer

    Date: 05/31/2023

     
    Complaint: 19925144

    I am rejecting this response because: my requests for my package to be delivered to my address was ignored. According to the picture the package is supposed to be forwarded to my new address and Ive yet to receive it. The forward was processed on the 25th and its the 31st so it shouldve been here by now. Also, as shown in the second picture she did not take my photo down. I do not wish to receive the product and I want a refund because I dont know if she did anything to the products. This site is not accepting my photos although my other photos were accepted before but should you provide another method of delivery for my complaints, Ill gladly send them.

    Sincerely,

    *************

    Business Response

    Date: 06/01/2023

    Hi Asia,

     

    We can refund less the shipping totaling S71.25 

    Let us know if you agree to this

     

    Warm regards

    Customer Answer

    Date: 06/01/2023

     
    Complaint: 19925144

    I am rejecting this response because: It is insane to think that I dont deserve a full refund. She was paid and I need the full amount back as well has my photo off of her page. It has been 6 months and despite me reaching out about moving, my order was shipped to the wrong address. 

    Sincerely,

    *************

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from this company 9/3/22 and still have not received my product. ******* stated she was a victim of the ******* hurricane which should not have had anything to do with my idea since I placed it at the beginning of the month and hurricane happened at the end of the month. Seller will not respond to my messages nor have I received my items. I even asked for a refund and she didnt respond to that either. Last response was brb tomorrow when I asked what that meant she did not respond. I have been more than patient with her. And now I just want my money back.

    Business Response

    Date: 02/14/2023

    Expected delivery date 02/16/2023 via **** tracking number 420371159305510944101918848563

  • Initial Complaint

    Date:01/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with this company on Sept 3,22. Never received my order then the owner posted she was a victim of the ******* hurricane which was Sept 28th which I should have never been affected considering when I ordered. Have been contacting the seller first she would *********** she will not. Asked for a refund she has yet to refund or send my products. When I make a comment on ******** or Instagram she deletes them. I have been more than patient with her however at this point I feel as if shes not sending my product or going to issue a refund. Her shipping time is terrible I have ordered from ***** and got my stuff faster.

    Business Response

    Date: 02/13/2023

    items shipped 02/13/2022 via **** tracking number 420371159305510944101918848563

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I was on Instagram and I saw how this website is getting a lot of views about helping to grow hair and help with alopecia. So I decided to purchase because they had a deal going on also. Then like a week after that I bought another bottle because my friend wanted to try it too. And the shipping that I paid for was to have my product arrive within **** business days. And I believe I placed my order in October 2022. Then like two weeks passed and I see the woman was posting on her Instagram page that's for the website, so I tried to call her and text her asking for a update because she was posting other customers reviews on how they product came fast and they hair growing fast. So I never receive a text back or anything but she was still making post and videos on her story and making comments. So I started to comment under her post to get her attention because she reply back to every on her comments. Now I was never rude or mean or say any curse words but I did just ask if she could reply back to me when I texted her because I was just wanting my money back at this point. So then she direct message me back saying " sorry just saw this, what's your order number?" So I sent screenshots of the order number. Now by this time hurricane *** had destroyed part of ******* and how it was all over the news but I was patient and gave her a month to respond but still not response. And after that, she is back saying she sending orders and adding special gifts for her investors and making videos on her story of her cooking the oil. But when I kept commenting under her post nicely asking her will I receive a message back or my product then she just deletes my comment and never answer me and just opens my message . So at this point a I just want my exact money back for the two orders I brought and ill just take my money else where. I don't want no problems or issues but I had tried multiple times to nicely contact her from Instagram and through the website to solve this.

    Business Response

    Date: 02/13/2023

    order has been shipped on 02/13/2023 with **** tracking number 420648019300110944101918440597 

Maximize Your Hair Growth LLC is NOT a BBB Accredited Business.

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